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“A good hotel to relax”

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Palm Plaza Marrakech Hotel & Spa
Ranked #217 of 500 Hotels in Marrakech
Reviewed 31 March 2014

My father and I enjoyed our stay at this hotel. Great lobby, great hallways and the most important, the room was very spacious, comforting, clean and well organized. The staff was very friendly throughout the hotel. Breakfast was really good, especially the freshly squeezed orange juice and the omelet bar. The only downside was the WI-FI. It didn't have a good signal in the room.

  • Stayed: December 2013, travelled with family
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2  Thank pcerqueira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direction G, Directeur général at Palm Plaza Marrakech Hotel & Spa, responded to this reviewResponded 18 April 2014

Dear guest,

first of all , we would like to thank you for choosing Palm Plaza Hotel &Spa during your stay in Marrakech,. We are glad that you had time to share with us your great stay in Palm Plaza hotel &Spa. you can’t know how much we appreciate your comments, because that motivate our staff and help us to answer better to your needs
We hope seeing you again in Palm Plaza Hotel &Spa on your next visit to marrakech

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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145 - 151 of 687 reviews

Reviewed 18 March 2014

My Daughter and I went to Marrakech, We had booked this hotel through Lastminute.com. We went this year on February 2014. this was advertised on the last.minute.com as a 5 Star. However, this was not the case. this hotel needs at least 2 or 3 stars dropped from its status. Deeply disappointed at the state the hotel rooms were in. We were upgraded to a Deluxe and would only hate to think what a standard double would be like . the inside decor to the room was a bright orange and Dark brown horrible colours together in our opinion. we were promised a swimming pool view and instead got a construction site oppposite our room. The construction started at 8.30 and continued all day long. We asked for a refund and the Managment said we need to take it up with Last.minute.com. We came back to london and got zero compensation from either last.minute or the hotel. We checked out the next day to a better hotel. Therefore costing me 3 times as much. The palm plaza boasted it has 5 restaurants open but the truth was just the breakfast hall with extremely bright lighting was the only one open. Horrifying experience.

  • Stayed: February 2014, travelled with family
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3  Thank Karmel2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direction G, Directeur général at Palm Plaza Marrakech Hotel & Spa, responded to this reviewResponded 21 April 2014

Dear Guest,

After Reading your email, we paid a particular attention to this issue .

We are surprised that you are complaining , actually you had requested for an early departure to join your friends in their appartment in Marrakech , you did not give the impression of being disappointed and you have never requested a change of room , on videos in the hotel you were smiling and relaxed , you were joking with the reception staff , you even wondered if you can come back to enjoy the Spa and the Pool after you departure .
the agency has booked a standard room , but you asked for an upgrade for your first visit , so you were given a superior room with garden view , in any case this room does not overlook the street or parking.

During your departure , we clearly explained to you that reservation can not be cancelled or modified except 48 hours before arrival .

In terms of the Restaurants we have 5 restaurants , an international restaurant with buffet , a Moroccan restaurant on request ,and an asian Restaurant which is on request too, and finally a snack bar on request , beside that we have a restaurant with dinner show JetSet.

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2014

We spent three nights here to complete our tour with Titan holidays. The hotel is large with excellent grounds for relaxing, swimming and snacking. The rooms were large and everything very clean. Getting in and out of the bath/shower could be difficult for some older guests with mobility pro kens. We felt that a four star rating would be more appropriate than five star as parts of the hotel seemed to be a bit tired. Wifi was free and available in our rooms although some guests could only pick up signals in reception. The breakfasts were excellent and the evening buffet equally so. As a group we paid 200 dirhams for the evening buffet but for 'normal' guests the charge was double. There were also Moroccan and Thai restaurants on site. The hotel runs a free courtesy bus to the centre of Marrakech. There is a massive Carrefour and satellite shops and restaurants 100 yards away from the hotel. I liked this hotel and will use it again on future visits.

Stayed: February 2014, travelled with friends
2  Thank JohnHull73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direction G, Directeur général at Palm Plaza Marrakech Hotel & Spa, responded to this reviewResponded 18 April 2014

Dear guest,

first of all , we would like to thank you for choosing Palm Plaza Hotel &Spa during your stay in Marrakech,. We are glad that you had time to share with us your great stay in Palm Plaza hotel &Spa. you can’t know how much we appreciate your comments, because that motivate our staff and help us to answer better to your needs
We hope seeing you again in Palm Plaza Hotel &Spa on your next visit to marrakech

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2013

We were really keen on staying at the palm plaza hotel in the beginning. The room was really clean, although we expected a bigger room for a senior suite. The view on the pool was beautiful. The Staff was pleasant and helpful until we realized that something was stolen on the last day. The receptionists werent really friendly, told us we can extend our check out and after two hours she changed her mind, while we already made plans to visit le souk the last time. Location is good, 10 min. to the city (50 dirham, dont pay more) Area around the hotel is a bit empty and abandoned. Don't expect a 5* hotel. Dinner - I hope they removed all stains on the tablecolths by now - not impressed.

  • Stayed: December 2013, travelled with friends
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2  Thank Dayana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2013

Where to start....? Staying here for a week on business, advertised free wifi in rooms, not a hope!!!
At best it is intermittent in the reception area, on the countless times I have been to reception to complain they say it's working fine when it clearly isn't.
The rooms are tired but clean, the toilet is interesting because of the bidet 4 inches in front of it.
So far the breakfast is dismal at best.
I would be very disappoint if I had paid to stay here.

  • Stayed: November 2013, travelled on business
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1  Thank Andy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direction G, General Manager at Palm Plaza Marrakech Hotel & Spa, responded to this reviewResponded 5 December 2013

Dear Guest,

Thank you for your feedback and taking time to post your comments. We do take all comments seriously and really appreciate in details all the feedback we can get. We really apologize for the misunderstanding with problems you had encountered.

Again, thank you for the comments which will help us in our ongoing efforts to improve our service.

Sincerely.

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Reviewed 1 November 2013

Palm Plaza Hotel's only drawback, is it's location. Outside Marrakech city, although only a 5 minute drive by taxi (50 dirham during daytime - 100 dirham during nightime).

Despite it's huge establishment, hotel is maintained in high standards, unusual for hotels in Morocco. Nice, big, clean, and modern rooms, lobby, restaurants etc. Free Wifi at the rooms!

If you find it in a good deal, go for it!

Room Tip: ask for a room facing the pool area!
See more room tips
  • Stayed: October 2013, travelled with friends
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Thank MariTravelPatras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direction G, General Manager at Palm Plaza Marrakech Hotel & Spa, responded to this reviewResponded 5 December 2013

Dear guest,

Thank you for choosing Palm Plaza Hotel and Spa on your visit to Marrakech. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel. We share all the feedback with the management and staff and such feedback help in staff motivation and recognition.

We hope to see you again on your next visit to Marrakech.

Sincerely

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Reviewed 21 October 2013

I do not understand the complaining of some of the comments,typically negative.I have just returned from a 3 night stay in the Palm Plaza,admitidly arranged via a travel company,but I found the staff helpful,a bottle of water was supplied every day as were the clean towels.The range of food available was excellent but if you wanted to eat elsewhere there is a commercial centre a few minutes walk from the hotel where fast food is available or even a supermarket.The class of cars outside indicated the type of "money people" who were staying there.Very spacious rooms and bathrooms.My balcony had a view of the Atlas mountains.A shuttle bus was available to take you into town but some of my fellow travellers used the taxi service without complaint.

Room Tip: A room not facing the main road may be quieter but roads not excessively noisy anyway.
See more room tips
  • Stayed: October 2013, travelled as a couple
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1  Thank papabear1946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Palm Plaza Marrakech Hotel & Spa

Address: Avenue du 7ieme Art | Zone Touristique Agdal, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#122 Spa Hotel in Marrakech
#138 Luxury Hotel in Marrakech
Price Range: £54 - £122 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palm Plaza Marrakech Hotel & Spa 5*
Number of rooms: 232
Official Description (provided by the hotel):
This luxury resort is located in Agdal, a new residential district in Marrakech. Palm Plaza offers free Wi-Fi and free shuttles to the city. Palm Plaza Hotel features comfortable rooms and suites. Some feature a terrace. Savour exotic dishes in the hotel's restaurant. Have a snack in the pool bar. In the evening, have a quiet time in the piano bar or an exciting night in the night club. The spa features a heated play pool (for children from 14 years), a sauna, a hammam and a gym. ... more   less 
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Also Known As:
Palm Plaza Marrakech Hotel And Spa
Palm Plaza Marrakech Hotel Marrakech
Palm Plaza Hotel Marrakech

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