After an unfortunate stay at another nearby Riad (ahem ahem, Villa Mouassine - you know who you are), we thankfully stumbled across this place. Had an amazing stay - really well built, clean, and well maintained Riad. Has a very luxurious and romantic feel to it. Staff were very welcoming and helpful - having mint tea served in the evenings when we got back from a busy day out and about was the perfect end to the day. I'd highly recommend this place to honeymooners. It's also great value for money - but on the topic of money, I had two quibbles with the place, almost enough to make me give it a 4 star rating, but not quite, because the stay was just that good.
Firstly, when we first went to check out the place in person (2 days before we actually moved in), we were quoted something like 80 Pounds Sterling per room per night in person, even though I showed Jameela (staff person in charge) the online quote of 70-odd Euro on my phone, but she point blank refused to acknowledge it. She then went on the phone to who I guess was the owner of the place and what I think happened was the owner probably agreed to the lower price, but she said "I'm not happy with that", after which she must have got her way with him/her and then told us that 80 Pounds was the price. I tried to politely explain to her that we could just go online, book it, and then she would have to honour the price, but she just repeated herself "80 pounds is the price". So I went ahead and booked it online for the 70-odd Euro price, and we turned up 2 days later, and she didn't say a word. The whole argument had been pointless and would've been completely avoided if she wasn't so stubborn (but she was lovely after that).
The second money issue was something I've never come across in all my travels - a whopper of a 5% credit card charge on top of the final bill, which we weren't informed about on arrival and which wasn't mentioned on the online booking page (via booking.com). I told Jameela it was ludicrous (in nice terms), but she insisted that this was the standard thing in Marrakech - which was funny because the place we had originally moved from in the Medina hadn't charged extra. I do appreciate that hotels have to pay around a 2-3% charge to credit card companies, but the vast vast majority absorb that into their asking price, and certainly don't try to make a profit on it. So I was looking at a 5% charge on top of the 3% charge my own bank was going to charge for an International payment. In the end, out of principle I headed out in the searing heat to find an ATM machine and withdraw the money in cash to hand to her.
So, all in all, a bitter start, a bitter end, but amazing in between.
- Official Description (provided by the hotel):
- Staying at Dar Rocmarra takes you away from the bustling alleyways and street markets that surround, and is located in one of the most prestigious neighbourhoods in the Medina, a world of historic beauty, simplicity and tranquillity. The riad is noted for it's excellent food and is conveniently situated near the Dar el Bacha taxi drop off point, and the Dar Moha / Dar Marjana restaurants, and only minutes from the Souks and the Jemaa el Fna square.Airport collection,Desert trips and excursions can all be arranged. ... more less
- Reservation Options:
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- Also Known As:
- Dar Rocmarra Hotel Marrakech