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“Terrible”

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Novotel Suites Marrakech
Ranked #202 of 499 Hotels in Marrakech
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Terrible”
Reviewed 26 April 2014

Please don't waste your money on this hotel. no internet, no movies on tv as advertised. Customer service is horrid. Rude reception at night shift told us to go away, very basic breakfast only capable of catering for about thirty people. They are very short on staff we counted together 6 staff in the whole hotel.

Positives (not many)
Good sized rooms but cramped toilet.
House keeping services were good but only come in afternoon.
Great location near all main tourist attractions.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 123fats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
London, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 April 2014

I was not happy with my stay, as the night reception staff were very rude. We wasn't allowed to have guests over to stay and was not happy with the way security dealt with things. I would recommend for anyone to stay in the Sofitel opposite.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
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Review collected in partnership with Accorhotels.com

Helpful?
2 Thank DalB386
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Marrakech hotels

Milan, Michigan
Level 4 Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 April 2014

This place was OK . The room was large and comfortable. Not for those who require 24 hour hand holding. The front desk staff are not travel agents and do not like to be bothered. This place is more suited for experienced travelers who like to be left alone. The breakfast was good and the people working the dining area are good.
If you are a WI-FI freak this is not the place, for you. The service is slow. The TV service is good when it works, and includes free movies. If you are going to Marrakech for TV and WIFI you should choose a different hotel or stay home. The pool area is very relaxing.
The location is excellent and within walking distance to the Medina and the new city. Lots of restaurants around and near two casinos. The neighborhood is top shelf.

Room Tip: All rooms have balconies.
See more room tips
  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank badmooie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casablanca, Morocco
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 April 2014 via mobile

You check out. You drive away back home but when the weekend comes you think to come back again. Cause in this hotel you have everything 5 stars services. Garage when you can put your car and forget it. Good restaurants around. You can walk to the famous Jamaa LFna palace, and enjoy the sun of the city. ....and if his name is suite Novotel . It really suite with of course good price......

Stayed April 2014, travelled with friends
Helpful?
Thank Elyasss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby, United Kingdom
Level 6 Contributor
113 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 26 March 2014

Very disappointing as we use novotel a lot

Lots of maintenance issues in room.
No wifi in room as advertised
Inadequate bedding / pillows
Cold
Not very clean
Staff not interested.
Breakfast chaotic

Still waiting for refund!

  • Stayed January 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank chezwylde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitby, United Kingdom
Level 3 Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 March 2014

We stayed in this hotel recently and found it to be very conveniently situated for the city. It was about a 15 minute walk into the medina, so was very close but also much quieter and peaceful than a hotel inside would have been.

The facilities were basic but everything was clean and very spacious. There was wifi in the rooms for free too.

The breakfast was reasonably extensive but quite basic - but very good considering the price.

The reception staff weren't very helpful though when we needed their help.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank RebeccaM1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Worksop
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 March 2014

Second time to Marrakech , decided to stay here for a 4 day break. The location is good situated in the new part of Marrakech next to other higher end hotels such as Sofitel. On arrival everything worked out fine (Checking in ) , as an tourist from England it was an apparent there were problems when communicating to the hotel staff which was a downfall of their own. As the hotel was 90% full of French tourists it seemed there were given priority just because they spoke French which was annoying. The bar was poor , the staff was there when they wanted to be making it hard to get a drink , the bar was quite small meaning very few people drank here which related to a drab atmosphere. The rooms are ok , nothing special a downfall was that they only turn on the air conditioning in the summer months even though it is hot all year round which was a big negative. If you are looking for a budget hotel with few services then go otherwise I would stay clear there is a Sofitel opposite which is superb with no comparison. I can safely say I wouldn't stay there again which was reflected in the cheap price and basic amenities.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Jakedmp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Suites Marrakech

Property: Novotel Suites Marrakech
Address: Rue Haroun Errachid | Quartier de l'hivernage, Marrakech 40020, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#136 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Suites Marrakech 4*
Number of rooms: 112
Reservation Options:
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Also Known As:
Suite Novotel Marrakech Hotel Marrakech

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