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“STAY AWAY”

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Hotel Les Jardins de l'Agdal
Ranked #201 of 500 Hotels in Marrakech
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“STAY AWAY”
Reviewed 2 July 2013

Unorganised staff. Everything was charged including gym usage. All waiters expected tips regardless of service quality. Room facilities didn't work. Organised taxis always included hotel commission. Poor customer service. Room service items not arriving. Temperamental wifi. Not a single english speaking hotel member

Dont do it - plenty of other nicer places

  • Stayed June 2013, travelled as a couple
    • Value
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Helpful?
Thank TIsmail2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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984 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Athens, Greece
Level 5 Contributor
55 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 16 May 2013

Quite lovely western type hotel with nice local architecture, but with services that can envy from western hotels. The staff was not very fluent in English, and 9 out of 10 times our key cards were demagnetized, requiring a long walk to the reception...

  • Stayed May 2013, travelled as a couple
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Helpful?
Thank Yannis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uk
Level 4 Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 22 April 2013 via mobile

Overall a lovely hotel. Near the airport rather than the centre but only £5 into town.

A lovely Oasis. Lovely pool and spa.

Staff on front desk very rude, arguing with each other and messing about. Not what you expect from a five star and let's the place down.

  • Stayed April 2013
    • Value
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    • Service
Helpful?
Thank whateverUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorset England
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 April 2013

My wife and I were moved to this hotel from another hotel because a large block booking meant we were over/double booked but that is an issue we have with the other hotel.
When we arrived we were not in the best frame of mind, a bit fed up to say the least.
We booked in, were taken to our room, told all about the place etc, no problems.
It was quite clear this was a very professional business, From start to finish I will give them
10 / 10. this is a French hotel from a french chain of hotels (FRAMISSIMA PREMIUM) I am so pleased we were moved.
The food was to a high standard with a good variety, hot and fresh, the pool was beautifully heated, clean and exactly like the pictures, I wish I was in it now. My wife had a massage and was throughly pleased, I did not go in the spa building but it seemed to be popular as plenty of people went in and out.
The rooms were a fair size, not suits, but more than just comfortable, the cleaning was perfect with little touches that made the difference.
Oh yes, there was no problem with access but the Grand Prix track goes around this hotel a long straight up along the front and the same at the rear (It will be dismantled). I dont think you will be able to book this hotel accidently on the Grand Prix weekend. The point I am making is this is the up and comming end of town, it will be the international zone and I am sure you will have to pay a premium in the future. I dont think the staff have ever heard a Grand Prix, I have never had one go past my front door. I will be watching and looking out for this Great Hotel. Thanks to all.

Room Tip: Look at this French chain of Hotels and maybe book direct, that is what I will be doing.
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  • Stayed March 2013, travelled as a couple
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Helpful?
1 Thank 971RichardM971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol
Level 4 Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 March 2013

We booked a hotel in Marrakech and three days before arrival they emailed us to say they you'll no longer accommodate us, and had put us in this hotel as an alternative, maintaining the price we were given originally.

Slightly apprehensive having booked for five of us, and not given much option we arrived at Les Jardins de l'Agdal and it actually exceeded the hotel we had booked, which we had stayed in before. The staff are excellent, the rooms are amazing (we were given two even though we only booked one) and so have space, total comfort, relaxation and just love it.

The hotel is easily accessible to Marrakech city and the Atlas Mountains.

We definitely plan on returning to this hotel when as soon as we can.

  • Stayed March 2013, travelled with family
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Helpful?
1 Thank samgees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
1 review
Reviewed 3 January 2013

I booked this holiday based on the reviews on this site my advice to others is don't.
We arrived at the hotel in the evening to be face with a demonstration outside as a number of staff were fired, as the taxi pulled in we were greeted by a security guard with a barking Doberman showing me his lovely teeth. On arrival to the reception it was dark the atmosphere was terrible and the lovely girl didn't speak English.
After unpacking we went down to dinner ,there was a reasonable choice but everything was Luke warm, we put it down to being a little late.
Following morning at breakfast we asked for coffee ,the choice was warm water from a thermos ,for tea I guess or warm coffee from a thermos, the waiter have really not grasped the concept that the water needs to be close to boiling to make tea as the second flask was just as cold, the food for breakfast reminded me of my hotel breakfast in Poland 20 years ago.
The Luke warm dinners continued all week, when questioned I was advised to use the microwave
The hotel and its staff especially the entertainers, the ground staff were perfect , cannot be faulted , the kitchen staff were terrible ,the food was atrocious , always Luke warm and many times badly Cooked if not raw. The reception staff were Stone age At best.
An isolated incident due the the. Chef being fired.maybe, 2 out of 3 of us had stomach issues , the thought of eating still makes us feel ill 2 days after our return .

Room Tip: Promotion rooms are generally ground floor and overlook nightclub and main road I would say noisey
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  • Stayed December 2012, travelled with family
    • Value
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Helpful?
Thank Phil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 December 2012

I stayed here in October 2012 for 4 nights and I truly enjoyed it. I checked in before the actual check-in time, there were no problems. The room was brilliant, I absolutely loved the shower and the bathroom. Pool area, gym, restaurants, entertainment - all excellent! The only problem is that staff doesnt really speak english (most people in Marrakech dont really speak english...) so it was quite hard trying to explain myself. And the only english channel you get is a news channel. The hotel has a free shuttle which can save you a lot of money eventually.
I would definitely come back to this hotel.

  • Stayed October 2012, travelled solo
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Helpful?
1 Thank ritalumi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Les Jardins de l'Agdal

Property: Hotel Les Jardins de l'Agdal
Address: Avenue Mohammed VI | Avenue Mohammed VI, Marrakech 40020, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #201 of 500 Hotels in Marrakech
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Hotel Les Jardins de l'Agdal 4.5*
Number of rooms: 258
Official Description (provided by the hotel):
This 5-star hotel and spa is located in central Marrakech, a 10-minute drive from Menara Airport. It offers a fitness centre with a hot tub, and a garden with solarium. The air-conditioned guest rooms at Les Jardins de l'Agdal Hotel & Spa have a traditional Moroccan décor combined with modern features including a flat-screen TV. All rooms feature a contemporary seating area and a balcony with a view over the garden or the outdoor swimming pool. Les Jardins de l'Agdal features a restaurant with Arabic décor serving traditional Moroccan cuisine. The hotel also has a bar featuring a fireplace, in use during the winter. Breakfast is served every morning. The spa at Les Jardins de l'Agdal Hotel offers a hammam and heated indoor pool. Beauty treatments are on offer upon request. Agdal Hotel also features a nightclub called CAT. With free parking on site, this hotel is just 5 km from the famous Jamaâ El Fna Square. Free Wi-Fi connection is available in public areas. Agdal is a great choice for travelers interested in hot weather, sunshine and friendly people. We speak your language! ... more   less 
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