We arrived last night. First issue: the reception clerk asked me to sign a pre-authorization credit charge amounting to about twice what my total hotel bill is likely to be. Second Issue: they could not provide a suite with twin beds for our daughters, claiming that had not been specified on the reservation. Third Issue: they moved us to the other older building where the rooms are priced cheaper but claimed this was simply a different concept and the price would be the same. Fourth Issue: the air conditioning did not work properly in that second room we had so that after two hours of unsuccessfully waiting for the room to cool, we were moved to a third room back in the section we had reserved. Fifth Issue: they claimed they had just moved us to a more expensive section (the section I had reserved and paid for) and would have to charge us more!!!! Sixth Issue: they claimed they had no evidence that I had reserved in the Palais Imperial section.Need I go on?
- Official Description (provided by the hotel):
- Sofitel Marrakech Palais Imperial stands out as a landmark in the heart of Marrakech with a striking architecture inspired by Arabian-Mauresque palace. It is close to historical monuments including the famous Jema El Fna square and less than 15 minutes far from Marrakech Menara airport. Let yourself be carried away by the palace atmosphere which makes Sofitel an ideal place for a romantic or family getaway. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, LoveHolidays, Expedia, Prestigia, Odigeo, Priceline, Southall Travel, Hotels.com and ACCOR so you can book your Sofitel Marrakech Palais Imperial reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sofitel Marrakech Palais Imperial Hotel Marrakech