We booked luxury rooms with pool/garden view. On arrival were put in small, much inferior rooms where we would have remained had I not complained. Room 1 smelt of sewage & was very noisy ( due to patio doors not closing). Second rooms satisfactory but TV in son's room was broken & not repaired/replaced despite 2 requests. Reception staff unhelpful & evasive, with poor command of English. Five star prices but extremely weak customer services. There is plentiful luxury accommodation in Marrakech, so stay somewhere else.
- Official Description (provided by the hotel):
- Sofitel Marrakech Palais Imperial stands out as a landmark in the heart of Marrakech with a striking architecture inspired by Arabian-Mauresque palace. It is close to historical monuments including the famous Jema El Fna square and less than 15 minutes far from Marrakech Menara airport. Let yourself be carried away by the palace atmosphere which makes Sofitel an ideal place for a romantic or family getaway. ... more less
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- Also Known As:
- Sofitel Marrakech Palais Imperial Hotel Marrakech