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“5 star hotel and excellent services”

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Sofitel Marrakech Palais Imperial
Ranked #111 of 494 Hotels in Marrakech
cardiff
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“5 star hotel and excellent services”
5 of 5 bubbles Reviewed 23 December 2013

My wife and I recently visited Marrakech and stayed in Sofitel. It was an excellent experience with luxurious rooms, beautiful sceneries and an outside area with two swimming pools and a jacuzzi. Our stay included breakfast which was fantastic and delicious. The friendly services by Rachida, Fatima Zohra, Brahim, Hicham, Rabbi and the chef Abdelah were very kind and helpful. We will definitely visit again and I strongly recommend that if you visit Marrakech, you must stay in Sofitel. You won't be dissappointed!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank saeedjee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,806 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (147)
Date | Rating
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  • Dutch first
  • English first
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English first
Marrakech, Morocco
1 review
5 of 5 bubbles Reviewed 15 December 2013

Nice service ,with very good view at garden .i would like to mention that there is helpful staf special Nezha she is a good Adress for all Morocco & Hotel also Mariam ,Aziza in palaiis darkum it verry beautiful place

Room Tip: Good service at room
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mutasim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 13 December 2013

We stayed here for 4 days. Our stay was pleasantly surprising- room was a good size (junior suite) but the most attractive aspect is the location (close enough to walk to Jamma El Fanna and the Plaza).

I think the hotel can definitely improve on certain aspects. Cleaners walk into room without knocking, found insects in room and they don't replace water bottles frequently. Furthermore, staff can at times be less focused (not opening doors and not serving promptly). All of the above is the least you should expect for a hotel striving to compete with the best.

Would I stay here? Possibly but there are other hotels that may be able to offer better value for money (and perhaps exceed expectations in terms of service).

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Platinum2709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muscat, Oman
1 review
5 of 5 bubbles Reviewed 30 November 2013

Nice services and pelassent atmosphère

Nezha and Aziza very good staff they were very helpful

At resturant we had a very good time specially at breakdast time

Rooms are very comfortable

Swimming area is great and sitting area around lobby is very pleasant

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HANDI2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 26 November 2013

After a hard day haggling for bargains in the souk which you will no doubt leave half of in your room when checking out....who needs 3 tagines and several pairs of leather slippers? It is nice to come back to a hotel where the staff to guest ratio appears almost 1 to 1. Speedy courteous service yet not over the top. Nice room if poolside upgrade taken. Nice fresh Flower arrangements, sumptuous public rooms. Breakfast superb. Local wines very palatable and a generally very agreeable ambiance throughout the hotel. Thoroughly looking forward to our next few days.
We emailed ahead as we are a little precious over our bedroom and the reservations manager accommodated our every request, unusual in our experience.
Don't let any poor reviews deter you from staying here, unless you typically use Four Seasons or similar this hotel is more than adequate..
Only gripe would be they charge over the odds for drinks but worth it for the surroundings.

Room Tip: Poolside and away from nightclub
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SiBru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chichester, United Kingdom
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 25 November 2013 via mobile

We stayed here for a week and can not praise the hotel or its staff enough. We had a junior suite which could not be faulted, all our needs were catered for and the view from the room of the mountains and the pool was lovely, especially at sunset. The staff cannot do enough for you, in particular Mohammed who was the Butler. The breakfast and pool staff were all very attentive and the hotel lays on a fantastic spread for breakfast. An unforgettable week in a fabulous hotel.

Stayed November 2013, travelled as a couple
Helpful?
1 Thank ACHarrison75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buenos Aires, Argentina
Level Contributor
71 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 22 November 2013 via mobile

I ve stayed 4 nights. The common areas are very nice. The rooms are somewhat outdated and wasted. The service is not what I would expected from a 5 star hotel. Getting a coffee at breakfast could mean to ask for it at least 5 times.

Stayed November 2013, travelled on business
Helpful?
Thank Titolusiardo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Marrakech Palais Imperial

Property: Sofitel Marrakech Palais Imperial
Address: Rue Harroun Errachid | Hivernage, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotel in Marrakech
#62 Spa Hotel in Marrakech
#77 Luxury Hotel in Marrakech
#141 Family Hotel in Marrakech
#189 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Marrakech Palais Imperial 5*
Number of rooms: 207
Official Description (provided by the hotel):
Sofitel Marrakech Palais Imperial stands out as a landmark in the heart of Marrakech with a striking architecture inspired by Arabian-Mauresque palace. It is close to historical monuments including the famous Jema El Fna square and less than 15 minutes far from Marrakech Menara airport. Let yourself be carried away by the palace atmosphere which makes Sofitel an ideal place for a romantic or family getaway. ... more   less 
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Also Known As:
Sofitel Marrakech Palais Imperial Hotel Marrakech

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