We stayed first 2 nights and was completely dissapointing. The hotel is just beautiful, but it is a luxury hotel in which the details are very important. Some areas are being restored and there is no care to covering these areas from guests. We reserved a king bed room, and we received double beds, the tv was not working as well as the safety lock. Room was beautiful as well as the area. Walking 10 min from the old city, Medina.
I made a complaint at check out, and since we already had a second reservation 3 nights after, in our second stay we received an upgrade in our room, which was a very good thing from the hotel, but still I believe they have much to improve.
- Official Description (provided by the hotel):
- Sofitel Marrakech Palais Imperial stands out as a landmark in the heart of Marrakech with a striking architecture inspired by Arabian-Mauresque palace. It is close to historical monuments including the famous Jema El Fna square and less than 15 minutes far from Marrakech Menara airport. Let yourself be carried away by the palace atmosphere which makes Sofitel an ideal place for a romantic or family getaway. ... more less
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- Also Known As:
- Sofitel Marrakech Palais Imperial Hotel Marrakech