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“Overpriced”

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Sofitel Marrakech Palais Imperial
Ranked #113 of 500 Hotels in Marrakech
Certificate of Excellence
Reviewed 29 July 2014

I came here twice to use the pool as my Riad has no pool.

We had drinks by the pool the first time and although the water was 45 dirham and a glass of wine was 90 dirham I didn't mind so much as they let us use their nice pool. Chips were 50 dirham and pizza was 150dirham. Way overpriced for Marrakech even.

2nd time was a disaster. We walked 3-4km in 40c heat and when we got there we were told it was 400 dirham each to use the pool. I repeat - 400 dirham each. That's 80€ for two people to use a pool. Disgraceful. Then we said we would be having lunch so why not let us in to use the pool. They then said 700 dirham for pool and lunch. Each.

We said no then walked over to the Novotel who charged only 200 dirham.

Stayed: July 2014, travelled as a couple
Thank WestCorkTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 28 July 2014

Hi there. Thanks for reading my review. We spent 4 nights at this hotel and it was comfortable, clean and tidy. Its a very traditional looking hotel with a nice outside area that includes a pool and plenty of sun loungers and couches. The finishings in the rooms is not to 5* standard and the feel of luxury is not quite achieved.

We did book a few spa treatments. They advertised that they could give us all a manicure and pedicure together, outside by the pool and we booked it like that. We didn't however get what we asked for and neither did we get couples massages. We got individual massages and ended up spending the afternoon separately. We were celebrating my wife's 30th and thought that we would spend the day together but they management at the spa had other ideas!

I did leave a complaint with the spa management and they have been very apologetic and offered us a free 1 hour treatment each when we visit them again. The weird thing is they charged us 500MAD for a taxi to the hotel from the airport and 600MAD for the return.

So all and all a very good hotel with excellent service. Off course there were a few hick-ups but not anything that would put me off staying there again.

Have fun!

  • Stayed: February 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Bliksimstrale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this reviewResponded 4 August 2014
Google Translation

chere hote,

Nous vous remercions de nous avoir laisser un commentaire. Nous sommes ravie du fait que nos differents univers vous ont seduit. Votre avis nous permettra de nous perfectionner et corriger certains aspect. Pour votre information pour les transferts aeroport avec le chauffeur de l'hotel ce sont des tarifs fixe. Parcontre pour les taxi, pris même devant l'hotel, ce sont des prix variable. Nous avons aucune main mises sur les taxi car ce ne sont pas des employés ambassadeurs de l'hotel.
Vous pouvez reserver le transfert des la reservation, pour votre prochain sejour. Pour plus amples d'informations sachez que durant votre sejour nos concierges clef d'or sont à votre entiere disposition.

A trés bientot parmis nous.

Veuillez agreer chere hote nos sincéres salutations.

Ahmed BENKIRANE
Directeur general Hotel.

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Reviewed 26 July 2014

Stayed for 4 nights and booked through Thomson. Unfortunately our room booking did not reach the hotel but reception staff quickly found two rooms for us which were close together - well done. Unfortunately we were woken up at 6am by continual hammering on stone and ate breakfast at 9 ish amid the same continual noise. To be fair nobody else seemed to mind but it ruined the ambiance for us. Hotel staff moved us to a different part of the hotel and we had upgraded rooms with good views. Location was very good being just a short walk to the Medina and sights. Staff all very helpful. I would visit again but check credit card bills carefully before agreeing as the bill is automatically converted to £ and a 3% surcharge added. It's only when I checked carefully and noticed I had somehow 'agreed' to this charge and by then it was too late.

Room Tip: If booking through a tour operator find out which rooms they contract for you may wish to upgrade to...
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  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank 150aerobat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

We stayed first 2 nights and was completely dissapointing. The hotel is just beautiful, but it is a luxury hotel in which the details are very important. Some areas are being restored and there is no care to covering these areas from guests. We reserved a king bed room, and we received double beds, the tv was not working as well as the safety lock. Room was beautiful as well as the area. Walking 10 min from the old city, Medina.
I made a complaint at check out, and since we already had a second reservation 3 nights after, in our second stay we received an upgrade in our room, which was a very good thing from the hotel, but still I believe they have much to improve.

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank azazueta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this reviewResponded 25 July 2014

Dear guest ,

Frist of all I would like to thank for your coment regarding your stay at Sofitel Marrakech.

I am so sorry that your experience did not meet your expectations especially concerning the noise of constructions ; please allow me to express my sincerest apologies.

I wish to receive agin you in other to make you live an exeptionnel stay .

Ahmed Benkirane
Hotel Manager

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Reviewed 19 July 2014 via mobile

My brother, my daughter and I had waited so long to be checked into our rooms on arrival which resulted in my daughter and I being given an upgrade to a room next door to my brother's room as a gesture of apology and in celebration of my birthday!

I had a lovely birthday dinner with my daughter on our last night stay at the hotel and to my delight several of the hotel's restaurant staff came to our table in procession with lit sparkling candles, singing 'Happy Birthday' in french, english and arabic, carrying to our table a lovely dessert courtesy of the hotel. Others in the restaurant joined in the singing. After dinner, back in our room was a lovely surprise birthday cake, beautiful red roses and a lovely birthday card greeting from room service and the rest of the staff! A truly memorable birthday experience especially having had a delightful pool side lunch and swim in the afternoon in the beautiful surroundings.

I would definitely stay there again!

Stayed: May 2014
1  Thank Carmen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2014

We stayed at the Sofitel for 4 nights in July 2014. The experience was pure luxury from the start. You never open a door yourself, there's always someone to do it for you! We were sat down with the concierge who explained everything and we were given cool towels to cool us down and mint tea. We had the biggest balcony in the world! Overlooking the medina walls with a view of the Kotoubia mosque. The pool was fantastic and the sunbeds were so comfy. The staff were so attentive and friendly. Food and drinks were expensive but you'd expect it at a hotel like this. We were there during Ramadam so the SoLounge was quiet in the evenings. Looking forward to going back!!

Stayed: July 2014, travelled as a couple
1  Thank Lynsey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this reviewResponded 19 July 2014

Dear guests,

Iam very pleased to receive your positif coments concerning your stay with us.

Our priority is to offer you the best service in terme of accomodation, restaurants etc

As you are forward to coming back, we also are looking forward to receive you again in other to make you feel a different experience.

Ahmed Benkirane
Hotel Manager

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Reviewed 18 July 2014

Good location, beautiful property
Small room, average quality in term of room facility
Good breakfast
Restaurant doesn't offer local many specialities, mainly western foods
Pricing is expensive

I stayed there for 3 nights as a business traveler.

  • Stayed: May 2014, travelled on business
    • Value
    • Rooms
    • Service
Thank sunflowerhanoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Marrakech Palais Imperial

Address: Rue Harroun Errachid | Hivernage, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotel in Marrakech
#65 Spa Hotel in Marrakech
#84 Luxury Hotel in Marrakech
#96 Family Hotel in Marrakech
#186 Romantic Hotel in Marrakech
Price Range: £125 - £407 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Marrakech Palais Imperial 5*
Number of rooms: 207
Official Description (provided by the hotel):
Sofitel Marrakech Palais Imperial stands out as a landmark in the heart of Marrakech with a striking architecture inspired by Arabian-Mauresque palace. It is close to historical monuments including the famous Jema El Fna square and less than 15 minutes far from Marrakech Menara airport. Let yourself be carried away by the palace atmosphere which makes Sofitel an ideal place for a romantic or family getaway. ... more   less 
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Also Known As:
Sofitel Marrakech Palais Imperial Hotel Marrakech

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