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“Practically perfect in every way, except...”
4 of 5 bubbles Review of Adama Resort

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Adama Resort
Ranked #219 of 1,130 Marrakech B&B and Inns
Certificate of Excellence
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Practically perfect in every way, except...”
4 of 5 bubbles Reviewed 8 April 2011

The positives of the wonderful new hotel far outweigh any small problems that need ironing out. The accommodation is superb, we booked what i believe to be the smallest accommodation, the apartment, expecting the standard couple of tiny rooms that you tend to get on the med. We were totally blown away by the accommodation and wish we didn't have to leave, a huge high ceilinged house with wonderful decor, beautiful brickwork on the ceilings, the ground floor is split between a very good sized lounge, room for two huge couches/beds, a large coffee table and comfy chair, along with a tv cabinet, on the same floor, and really part of the same room is the dining room, room for about 6 around the table, another couch, and cabinet with spare sheets and stuff. The kitchen is off to the side and is bigger than what we have at home, and comes with dishwasher, microwave, toaster, cooking range, and coffee maker. On the same for floor is also a smaller shower room/toilet. Up the stairs is the master bedroom and again the decor and cleanliness were spotless, beds were on the firm side, which suits me down to the ground, but may not be to everyones taste. This room was en suite and tiled with what looks like the local stone (as is the rest of the house).

We were greeted by friendly staff at reception and given some delicious Moroccan mint tea. The pool is nice, if simple, and the childrens pool is just off to the side next to the kids club. The kids club is mostly in french, but they do repeat the instructions to games etc in english for those who dont understand. In fact a little high school french would not go amiss throughout. While most staff speak english/barring the cleaning ladies, who seem to spend at least 2 hours a day cleaning our house, it is always nice to be able say the odd word in french if you can. There is also a spa which we didnt go to, which offers massages etc.

The food in the restaurant was somewhat mixed, the western type dishes are fair, but the native dishes are really well done. Having said that the restaurant was a little pricey if you are eating their every day. One of the main things that would improve the hotel would be to improve the selection at the local shop, the shelves look like a scene from communist russia, with just a few items spread throughout the room. This would not be a problem if their was another alternative nearby, but we were unable to find a local supermarket, so tended to have to hunt out odds and ends at the souk.

Which brings me to my only real annoyance of the stay. The hotel has a published timetable for a shuttle bus into and out of the Medina. They rarely seem to stick to this time table and you may find yourself waiting around for over an hour for it to arrive. With very little mobile reception in the Medina, we were unable to get in contact with the hotel to chase the bus. Saying that if you are the relaxed about when you get back to the hotel and just soak up the madness of the djemma al fnaa and the souks, then this shouldn't really be a problem.

The hotel also lacks any real night time entertainment, though they will show the odd football game in the kids club and the occasional live music night. However i think its not really fair to fault the hotel for this, their is so much entertainment on offer in Marrakesh proper, dancers, story tellers, snake charmers etc, that it is great to come back to this peaceful oasis of an evening. I think this would be spoiled by endless repeats of agadoo and the music man.

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Trickyrickyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 March 2011

I stayed here for 5 days towards the end of March 2011 with 2 friends. I really don't know how anyone can give this hotel any negative reviews, it was 5 star. We stayed in the 2 bedroom apartment which was really like a large house, with garden, kitchen with microwave and big seating area. Loads of rom and very quiet. The maids cleaned every day, changing towels (but not toiletries). The breakfast was fresh organge juice, lovely coffeee, toast, eggs and yoghurt - enough to start the day. The shuttle bus was very frequent - about one an hour - and only took about 15 minutes to get to the centre, Lassan the driver, was very good and took us to the Saadi Tombs and gave good options for shopping. Would highly recommend.

Diane

  • Stayed March 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Diane_B1_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 6 March 2011

We Stayed at the Adama hotel on our last night in Morocco. We arrived back in Marrakesh after a 2 day 1 night stay in the dessert. We called the hotel at about 3pm to confirm out arrival and find out how to get there as we had problems locating it on maps. We were told that there was a shuttle bus from Medina to the hotel at 6pm and 7.30pm. Once back in the main square we firstly had trouble finding where the shuttle should be and had to call the hotel twice to get information. The last call we made to them was at 7pm, we were told to wait by the bus stops and horses and the driver would come and find us but that we should look out for a 50 year old man - which obviously made things so much easier!! After waiting in the designated place for 35 minutes we decided to call again to make sure the driver was on the way, it was dark and we were 2 female travellers so were not particularly happy at waiting indefinitely for a 50 year old man. On calling at 7.35 (5 minutes after pick-up) we were told that the driver had been and gone, the receptionist said that he had looked for us but couldn't find us so left . We were told that we could wait another hour for the next bus or take a taxi. There was no way the driver could have missed us if he had turned up we were two very obvious tourists with all our luggage. Annoyed we decided to get a taxi which cost us D400. When we got to the hotel the receptionist who we had spoken to 4 or 5 times on the phone greeted us by name and welcomed to the hotel. There was no mention or apology for the bus not turning up, when we mentioned it and said that we weren't happy he laughed under his breath and continued to say with a smirk on his face that it wasn't his fault that we were not there. We argued the point for a while explaining that we had been in the same place for over 30 minutes and it was the bus that had missed us even though they knew we were there but we received the same dismissive snide re-marks.

When we got to our room we were initially impressed, the rooms were big and well decorated however it soon became apparent that for all the luxury spas and grounds they had it would have been better if there had been hot water in the rooms! We found a lack of the more basic facilities that we had previously found in a much cheaper Riad such as a hair dryer. There is a charge for not washing your own kitchen dishes however no soap or sponge is provided to do so.

We ate in the restaurant that night and unlike the receptionist the waiting staff were friendly and efficient. We ate from the specials as it was one of the only Moroccan dishes on offer the rest was pizza etc and very limited.

After the issues the night before and because the hotel were in the wrong we decided to ask to be given a free shuttle to the airport for our flight by way of compensation, this would no way have covered what we paid for the taxi there or the stress of waiting on the street for ages but would have been helpful as we had both used up most of our remaining cash on the taxi. The same male receptionist was there as the night before and a woman who appeared to be his manager. on check-out there was an extra tax that we were not told about before and when we asked about a free bus to the airport we were asked why. We explained what had happened and said that we were upset by the situation and the lack of apology from the receptionist the night before. The managers response was why did we want an apology when all they were trying to do was be nice and offer us a service, it's not our fault that you missed the bus. We again spent time trying to explain why it was not acceptable but it was met with the same dismissive response from the manager and the other receptionist still grinning in the back ground.

In the end we left as soon as possible, the atmosphere was very unfriendly and although we could not fault the kindness of all other staff the behaviour of the reception staff was the worst I have experienced. I am only glad we had the rest of the day in Marrakesh to enjoy before our flight as if we had gone straight to the airport from the hotel it would have soured the whole trip.

Given the volume of great accommodation on offer in Marrakesh I would not recommend that anyone go to this hotel. You will be able to find the great facilities on offer in other places with staff that are actually nice to it's guests. We never did get any apology.

  • Stayed March 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VGriff01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level Contributor
122 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed 3 March 2011

We stayed for 4 nights with our daughters 13 and 10 and had a relaxing and pampered holiday.The staff is really polite and helpful;most were able to converse in English. The buffet breakfast was enjoyable with quite a bit of variety.The pool was a good area to relax and unwind in the warmth of the sun.The shuttle service to Medina was regular and really helpful.The free internet in the restaurant and nearby was nice.In short my husband and I along with the kids really had a wonderful time there.
The only drawback I can think of was the less pressure of water in the shower in the apartment where we had stayed.

  • Stayed February 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alzoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
67 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 bubbles Reviewed 2 March 2011

So, I'm writing this sitting in the private walled garden out the back of our three story Moroccan palace. A pretty good start! However, it isn't all that rosy.

First, the good points. The rooms are excellent - huge, tastefully decorated and the three story ones have private gardens and roof terraces. The complex itself is great and tranquil - all very nicely maintained with lovely gardens and a clean, welcoming swimming pool. The staff are courteous and speak at least rudimentary English, if not enough to discuss the pros and cons of Nietzsche. The food in the restaurant is reasonable, although limited choice, and prices for food (although not drinks) are comparable to the city.

The negatives: taxi drivers at the airport do not all know where it is due to its relatively recent construction (this means getting taken for a ride, figuratively, on prices - if it helps, the standard price appears to be about 165 dirnhams and the hotel can arrange this for you if you contact them in advance). The shuttle bus into the city is good (and free) but the times are a bit hit and miss and the busier the hotel gets the more difficult it is to get on the buses at the time you want (max 9 people). That said, they did seem to be able to radio for other shuttles when demand outstriped capacity. The upshop is that your timings for the days are often at the merci of the mini-bus unless you want to spend a fortune on taxis. . The shop on the complex is very expensive compared to the prices in the city. Another small point (mentioned in a review below) is that they don't seem to give you new shower gel/shampoo (at least they haven't so far in 6 days)!.

All in all, this is a nice complex and with a few tweaks it has the potential to be excellent.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank ExplorerAsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, Virginia
Level Contributor
77 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed 28 February 2011

We traveled to Marrakech in February and stayed at the Adama after reading the excellent reviews. Here is our take on the hotel...it has great potential, but there are a few areas to improve. As we drove up to the hotel, we were a little unnerved due to its location. At first glance it appears to be in the middle of nowhere on a construction site. However, as you drive up, you soon realize that you've come across a lovely little bit of paradise. The reception area is small, but the two front desk clerks were quite pleasant and very helpful. What a surprise when we arrived at our room. It was a three story villa with a rooftop terrace, living room/dining room, an additional seating area, small kitchen, and large master bedroom with private bath and plenty of closet space, an additional bedroom with private bath, several daybeds throughout decorated in the bright Moroccan colors you'd expect to see but very modern and chic. The villa was quite beautiful and kept impeccably clean throughout our stay. The property has lovely gardens that, again, are impeccably kept. The pool is large, although a bit chilly for February, with a lovely restaurant and terrace. There is a convenience store on the property, but it was not very well stocked and some prices were very reasonable while others were a bit exorbitant (24 euros for sunscreen). There is also a spa, but we were never able to schedule anything (our fault, not theirs).

The staff is very pleasant and friendly and they attempt to be helpful and provide good service but fell a bit short at times. For example, although the villa was cleaned every day, things such as shampoo and soaps were never replenished during our 6 day stay; we finally had to go to the front desk to request it. It was immediately brought to our villa. There was no bar service by the pool, even though the restaurant/terrace are right across from the pool. Our last morning there, we finally saw a family request drinks, when others noticed, everyone started requesting beverages. The menu in the restaurant is very limited and the service is slow, I think in part because the wait staff cannot communicate very well in English. However, the specials of the day were usually quite good. The breakfast buffet is small and the food kept running out; we would have to request that they bring out more food. They do have an on-sight convenience store, but again, the supplies were quite limited. The wifi was having difficulty when we arrived. We were only able to get wifi on the rooftop or in the restaurant.

Our most serious complaint is transportation. The hotel is located about 10 minutes by car from the Medina. It's a nice break from the noise and the traffic, however, getting back and forth is quite difficult. They do have a shuttle that goes back and forth from the Medina. However, it has pick ups every hour to 1-1/2 hours at the hotel or the Medina. During what I assume are lunch and dinner times, it doesn't run for about 2 hours. This creates a bit of a problem if you have somewhere to be at a specific time (reservations at restaurants, spas, etc). If you ask them to call a cab, we figured out that the hotel shuttle or a front desk clerks "friend" was being called to transport you at a cost ranging from 150-250 dirhams (that's approximately 15-25 euros) for a 10 minute drive. Do that a couple of times per day and it quickly adds up. It gave us the impression that the front desk and the shuttle drivers or their friends had some sort of transport racket set up. Considering that we had hired a private driver to drive us two hours to another city for 80 euros, a 10 minute drive at the cost of 25 euros seemed like a huge rip-off. Also, if you tried to get a cab in the Medina to bring you back, most of them didn't know how to get to the hotel because it is so new.

Overall, I think the hotel has the potential to be a five star resort....great villas, great pool, great time just keep the transportation issue in mind.

Other things I would recommend....Les Bains de Marrakech (great spa treatments), Casa Lalla (the best restaurant and service we experienced in Marrakech), Maison Arabe (traditional Moroccan cuisine with a fixed price tasting menu), Cafe Arabe (Moroccan, French and Italian cuisine; decent service; beautiful restaurant), the terrace at L'Epicurie (great quick sandwiches, drinks for lunch), Palais Chahramane (Moroccan tasting menu, kind of touristy and cheesy, but a great show with musicians, singers, and belly dancers; the kids loved it). The Big Red Bus tours get you around the city to the main attractions inexpensively and efficiently (42 euros for a family of 4 for a 1 day pass).

  • Stayed February 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CBNtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kessingland, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 24 February 2011

The Adama is very peaceful and of an attractive design. The swimming pool is very good. The apartments are very spacious, clean and comfortable. A lot of thought has been put into the apartments looking good. Unfortunately, practicality has been been lost to design. For instance, the sinks are ridiculously low and the lighting is very dim at night - take a torch if you want to read a book at night. Staff were very friendly and helpful. The restaurant has a good but limited menu. The Adama is a good place to escape the hurly burly of the Medina. There is a regular shuttle bus into town.

  • Stayed February 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank j_drinkwater51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Adama Resort

Property: Adama Resort
Address: Route d'Amizmiz, KM 7,5, Marrakech 40000, Morocco
Phone Number:
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #219 of 1,130 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): £
Hotel Class:4 star — Adama Resort 4*
Number of rooms: 58
Official Description (provided by the hotel):
The residence Adama is located 10 minutes by shuttle from Jemaa-El-Fna and has a panoramic view of the Atlas mountains. It offers a heated lagoon swimming pool, spa facilities and free Wi-Fi internet access.The traditional Moroccan houses are set in a quiet garden and are fully equipped with flat-screen satellite TV, washing machine, coffee maker and balcony or terrace. ... more   less 
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Also Known As:
Adama By Residhotel Hotel Marrakech

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