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“Disappointing” 2 of 5 bubbles
Review of Riad Ain Marrakech

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Riad Ain Marrakech
Certificate of Excellence
Perth, Australia
Level Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Disappointing”
2 of 5 bubbles Reviewed 7 December 2012

Recently stayed at the Riad Ain for a few nights and found it disappointing.

We had emailed the Riad on four occasions before our arrival inquiring about an airport pick up, as there are photos on the internet of a van at the airport with the Riad Ain logo on the side. We never got a response despite using 2 different email addresses and the online form on their own website. We did not see the van anywhere during our stay and also doubt that emails are ever checked.

We caught a cab from the Airport into the Medina and despite having a print out of google maps and a GPS we could not find the Riad. It is actually in a different location to the google map, the bookings.com map and even the Riad’s own map sketch!

The accommodations could best be described as budget back packer style. The bed was a small double and very hard. The room was smaller than it looked on the internet. The pillow had an unpleasant odour. There was a small, thin cotton ‘cover’ that was meant to be a blanket. The ‘spare’ doona/duvet had no cover so we could not use it. The ‘spare’ pillows in the cupboard were obviously used with dirty pillow cases. The shower did not drain and within a couple of minutes you were standing in ankle deep water and had to turn off the tap to allow it to drain before resuming your shower. The condensation from the airconditioner drained into a puddle in the middle of the room. There was a small wardrobe, but they did not supply any coat hangers, so we could not even unpack our clothes.

There was ‘free wifi, but the cable to the router was broken and would fall out – we happened to see the router on the roof terrace, so made many trips up the stairs to fix it.

We did request a non smoking room, yet there was a used and half full ashtray in our room upon arrival and it remained that way for duration of our stay. In addition the other guests would smoke outside our room and the smoke drifted into the room.

The hostesses did not speak any English. Checking out became a 30 minute ordeal as they did not know how to use the credit card machine and had to call someone for assistance and at one stage went upstairs and got another guest to ‘have a go’ with the card machine.

The previous reviews of the Riad do not seem to match the current state & management of the property. The roof terrace seemed to be largely disused and was covered in washing each day. The lounges and bar dusty. We did not use the Spa or steam room, which were an additional and unknown charge.

The Riad fell well short of our expectations for simple comfortable accommodation and I would not recommend a stay here. At around 90 euros per night the Riad is overpriced.

Room Tip: Avoid the rooms on the ground floor, as meals are served outside your room, and guests smoke in this...
See more room tips
  • Stayed October 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank Itchyfeetagain2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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137 reviews from our community

Traveller rating
    96
    28
    3
    5
    5
See reviews for
22
57
5
1
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Siem Reap, Cambodia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 15 June 2012

this is a wonderful Riad, full of charme and very clean. The staff is friendly, and the food is amazing. The atmosphere is magic, in a quiet area of the Medina, 10 minutes walk from Djemaa el Fna square. Highly recommanded!

  • Stayed May 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alessandro V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels
1 review
5 of 5 bubbles Reviewed 24 May 2010

This perfectly located Riad near the Palace and Jemaa El Fna is a sylish place to stay with a beautiful terrace! After a long day out in Marrakech it was the perfect place to come back to to relax with a glass of wine or Marocain tea. The owner was extremely welcoming and the staff are very attentive.

  • Stayed May 2010, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BrusselsBruBE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USA
1 review
5 of 5 bubbles Reviewed 11 February 2010

A magical riad, with lush decor exquisitely attentive to the finest detail ... a feast for the eyes. This riad right in the Medina of Marrakech is one of the most stunningly beautiful to behold, with an outstanding staff. The spa was outstanding, as was the staff and hammam. Probably the most romantic hotel in all of Morocco

  • Stayed January 2010, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank funky0_0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Riad Ain Marrakech

Property: Riad Ain Marrakech
Address: No23. Derb Jdid | Quartier Sidi Mimoun, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #35 of 272 Speciality Lodging in Marrakech
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Riad Ain Marrakech 4.5*
Number of rooms: 7
Official Description (provided by the hotel):
5 Minutes from the famous place Jemaa el Gena and within two steps of the royal palace located in a calm district in the middle of Marrakech, Ain is a house d'hosts of charm which combines elegance, comfort and intimacy. The riad is composed of 7 spacious rooms, a living room and a terrace arranged with a space solarium, jacuzzi and a unspoiled view on famous Koutoubia. It's a riad dream, an invitation with in love with space and silence, a place of inspiration with poetry, of meditation and magic. ... more   less 
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