When we looked into the comments on TA about this Riad, we saw that some people had mentioned that the owners overbooked on occasions and that they had to move paying customers to other properties. We didn't think it would happen to us. Unfortunately it did.
We arrived late in the evening and was told that for the three nights we had booked, only the last night was available in the Riad itself. The other two nights had to be spent in another Riad. The Manager, Simo was very apologetic and tried his best to make sure we were as happy as we could be given the circumstances. We felt that he was genuine in his attempts to find a workable solution for us, and we were very appreciative of his efforts. The fault lies with the owners of the Riad who agreed to overbook the Riad and shunt us off into another lesser Riad.
The other Riad was nothing compared to the room that we booked. It was very sparse and the airconditioning was not very strong. It was perfectly adequate but not what we were expectung or what we booked, by a long shot. When we finally got to our room at Riad Misria, we were surprised. The room we booked for 3 nights but which we only got a night in, was great and luxurious compared to the one we had to spend 2 nights in.
Again, let me stress that the staff at Riad Misria were great and did everything in their power to help us get some satisfaction in this set of avoidable circumstances. The Manager, Simo gave us dinner on the first night, plus transfers from the airport and a night free in compensation. I believe that he did all that he could to assist us, which was much appreciated. The blame lies with the owner.
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