I am writing to share with you the unbelievably, unthinkably out of the ordinary experience my family and I had at Royal Mansour “Palace” Marrakech.
We were staying at Palais Namaskar, and we wanted to explore the best Marrakech has to offer. We were told Royal Mansour Palace with its restaurants will be the spot to hit. We were eight, and were happy to celebrate my little daughter’s birthday in a place we wish we didn’t go to…
Once in Royal Mansour, the entrance was like a dream; our breath was taken away by the beauty of the scene. We all agreed on having Royal Mansour as our hotel of choice for the next visit to Marrakech.
We were greeted with smiles and led to the restaurant where we were supposed to dine. We asked the head waiter if we can be sited outside, we were informed that the terrace was booked, although it seems that the hotel was completely empty, hence the reason! But we were happy with a table inside. The sommelier helped us selected the wine.
Just when we thought we will be spending a night to remember (and it for sure will be) the head waiter came and asked us that we cannot dine there because of my shorts (that were not shorts, they were pants way below my knees). I thought first that was a joke of some sort. But the man seemed to be embarrassed and proposed me a transfer to our hotel so I can change my pants.
My whole family and I were in a complete shock of what we went through. We travelled all the way to Marrakech and came here to be embarrassed in such an unimaginable way.
I never, in my entire life wrote a letter of complaint about a bad service I received, but this I had to vent my anger and I hope the proprietor of this magnificent palace is aware of what’s going on in his propriety.
Do not set foot there.
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- Also Known As:
- Royal Mansour Marrakech Hotel Marrakech