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Riad Charlott'
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Reviews (432)
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Reviewed 3 July 2013

We had a wonderful stay with our two eldest girls, aged 6 and 8. The riad was as calm and tranquil as other reviews suggest. Our first arrival at the riad was confusing as the taxi can't get you to the riad but a 5-6 minute walk away. This journey is best taken by hand cart so make sure you have some local currency with you.

When we woke up the next morning to try and find the jemma we got lost but after a lot of walking we got our bearings and could find our way back in the dark to the riad. I disagree with those people who say this is a poor location. Ask shopkeepers for the way not the kids who want a tip and don't necessarily show you the right way !

The service was relaxed, excellent and personal. Khalid, Thierry and the team were superb and brilliant with the children who had a wonderful time here. Khalid went out of his way to make us feel welcome and in particular the girls who made him a gift at the end of our stay. We would definitely go back and wish them all the very best.

  • Stayed: April 2013, travelled with family
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Thank TeeJayHay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2013

Me and my boyfriend stayed in this Riad for 5 nights at the beginning of feb 2013. We had a really wonderful time in this Riad, beautifully decorated and it feels like an oasis of calm once you walk through the door.
Firstly, you must book a transfer. The medina is a maze and you can easily get lost as there are no sign posts. The Riad is tucked away in the middle of it all but is a short walk of about 10 mins from the souks. A hand drawn map is provided but it is not as easy as you think. However, once you do it once it is easy to find your way.
We stayed in the Mathieu suite which was lovely. The bed was really comfy, bathroom was lovely but during this time of year it gets really cold in the morning and evenings and there is no heating within the Riad apart from a small electric heater provided. We were really worried about this as it was not heating our room up and become very uncomfortable. We contacted the manager Thierry and he kindly gave us another heater which made the room much warmer.
The roof terrace was our favourite bit about the whole place. Just beautiful and comfortable and views that just kept on going. The call to prayer is great to hear too.
We had dinner 2 nights here which was great, home made traditional food which we miss already. The lady serving us food every day didn't speak English but was really lovely and welcoming.
Our only negative thing to say is that the manager Thierry didn't speak very much English at all. It's great for French people but for English you pretty much have to figure out Marrakech for yourself. We did feel quite frustrated when we had questions and directions not being answered. On two occasions we asked for directions which were pretty rubbish and we got lost both times and came across difficult situations with the locals. As we were the only guests in the Riad at this point and had been told by friends staying in other Riads that there host had personally shown them the way, We feel this could of been done for us but unfortunately left us pretty upset with the service.
Having said this about the negatives, you may well find they improve on this. It was clear to us that they genuinely pay attention to reviews on trip advisor and try to improve their service, for example, if you read through previous comments from other guests, you will find one person complained about the cold and said there was no way of heating there room during the winter but we found a heater provided for us. Also, there were comments that there was a lack of variety provided for breakfast, such as eggs but we were served eggs every day.
All in all though, we thourghly enjoyed staying at this Riad and would recommend to friends and family. It was very relaxing and a great way to escape from the craziness of the main square which can be a little too much sometimes.

Stayed: February 2013, travelled as a couple
Thank Miss_emily88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2013

This is a tricky review to write, because although many things about the riad are very good, our room lacked one of the most basic necessities of any hotel room – warmth.

Lots of things were good – our room, Suite Matthieu, was very pretty, a great size, and well-sheltered from the call to prayer (very important in Marrakech if you want to sleep past 4am!), our bed was very comfy (firm), breakfast was good, and the views from the large and attractive roof terrace were impressive. The location is good for the northern souks, the Musée de Marrakech, the Medersa ben Youssef and the photography museum.

A few things weren’t so good – it’s a good 15-20 minutes walk to the Jemma el Fna and many of the best restaurants (and when the souks are closed at night, that walk is confusing and scary), it’s hard to find cabs or get a cab to drop you off nearby, the door to our room had big gaps around it, letting in cold drafts and noise, the wifi was intermittent and sometimes very slow, and it’s very expensive for a riad in Marrakech.

But the real problem was the heating, which is essential in Marrakech in winter (it was about 3C at night). On our first night, the a/c unit (which was the only heating option in our room) worked okay, but was poorly placed and too weak for the vast space, so it remained very cold (and there’s no unit in the bathroom, so it was freezing in there). On our second night, it stopped completely, apparently throughout the riad, so they moved us to the only room with another heating source, which had a fireplace. The fire was lit for us, but then all the staff left in the middle of the evening, the fire went out and we didn’t have anything to relight it with. It got colder and colder and we couldn’t find anyone, so we ended up walking around in the dark until we found another riad with a room, and working heating. We left that evening, and had to argue hard for a discount to compensate for all the issues we’d encountered. I guess if you went in summer, you wouldn’t see any of these problems – although the poor positioning and functioning of the a/c unit would probably be even more of a problem in 40-degree heat!

I would have given this place four stars if it weren’t for the problems, but for me, it loses two because it couldn't provide one of the basic bare minimums for a hotel in winter - warmth - to the extent that we had to leave for another hotel.

  • Stayed: December 2012, travelled as a couple
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Thank LondonAlicat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2012

Not having the best start at this Riad didn't really help! Very difficult to find this place; would highly recommend the organised airport transfer (though a bit of a rip off), as it really is not worth the stress of trying to find the place yourself! We weren't given the best welcome by the man who let us in, but thankfully this was improved upon by Therry, who spoke some decent English. The roof top terrace is certain one of the major pluses of this Riad, it was beautiful, with amazing views of the Atlas mountains. The breakfast was pretty disappointing, just lots of diffident starchy bread products with different types of jams; some eggs would have been nice! So...wouldn't highly recommend this place, but also wouldn't recommend against it!

  • Stayed: December 2012, travelled as a couple
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1  Thank SteveandBethWarwick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2012

We had four great days at this stunning Riad. Perfect in every way - fantastic service, excellent food, tastefully decorated and confortable rooms, a rooftop terrace with great views, and, above all, a wonderful laid-back atmosphere into which one can relax and unwind after the noise and crowds of the medina.
One feature that we especially appreciated was the roaring fire Ahmed prepared in our room each evening - in late November it gets quite cool in the evenings.
Be sure to arrange an airport pick-up since the Riad is difficult to find in the labarynth of alleys and passages that make up the medina. However, once there, you will be guided to the central square and, with their helpful sketchmap, will have no difficulty getting back. In fact, getting a little lost can be part of the fun of exploring the medina.
The high ratings given by others are highly deserved!!!!

  • Stayed: November 2012, travelled as a couple
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Thank travellingjrr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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