Stayed here at the end of a tour, around 90% of the 38 people in our group had problems with their rooms and the hotel staff. The hotel had over booked so the majority of our group were assigned rooms in a wing of the hotel that was under construction and perhaps not normally used. All rooms were found in an unfinished & unclean state, without lights, safes, towels, hairdryers, hotel information & dirty sheets, doors without locks. Some were without hot water and others without water at all. The rooms were not sign posted, it took too long to find our way, our room was in the far corner of the hotel in cold unlit unfinished corridor without working lifts.
I went to the front desk 4 times and called reception 6 times to ask for towels & a hairdryer, it took 8 hours before we were delivered two towels, it wasn't until the second day we received hand towels, bath matts and our beds were remade with clean sheets. I was never brought a hairdryer although I was told I would get one by reception many times, I had to go to the in hotel salon to dry my hair. I felt embarrassed complaining about these things that should be standard in a 4 star hotel when some of our group were not even assigned a room and forced to share rooms with other guests!
Our free airport shuttle never came after 30mins waiting we were forced to pay over priced taxis to make our flight. The free shuttle to the medina only goes on the hour and is difficult to find if coming back from the Medina so we used taxis to get between the hotel and sights. We did not find a single taxi that agreed to use their meter even when taken from the hotel, the taxi prices were 10 times what our guide had told us.
This '4 star' hotel had a nice looking pool but the room condition and standard of service makes the hotel underserving of a single star in my opinion.
- Official Description (provided by the hotel):
- The Zalagh Kasbah Hotel & Spa is conveniently situated near the Agdal gardens, only 10 minutes from the famous square Jemaa-el-Fna and the international Airport Menara. All 344 rooms, comprising 17 suites and 7 duplex, are spacious with balcony or terrace. Amenities include 2 swimming pools (one reserved for children), the Spa with heated pool, the international Restaurant Agdal, the Moroccan Restaurant "Berbere Cafe", the Snack Le Patio by the pool, the LobbyBar, a Moroccan lounge and for the evenings the cosy KasBar. ... more less
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- Also Known As:
- Zalagh Kasbah Hotel Marrakech