Another review states "It's like a nice-looking car with a faulty engine and no seatbelts.” That couldnt be closer to the truth. We stayed here as part of a tour, on first glance the hotel looks really nice; 5 star even. The reception is open plan and nice, although the wifii doesnt work anywhere in the hotel properly. The pool area follows this and rooms over look it. On closer inspection we were lost for words.
First off, the reception staff and very rude, unhelpful and unfriendly. If you are on a tour, ask your tour guide to speak to them in French or Arabic. We were given the wrong room at first, little bit annoyed as this hotel is a maze. I'm not joking, it is a maze of hall ways and turns. It's all been planned and constructed at difference times. It took about a good 10-15 minutes to find this room. Back to reception, they gave us another room. However, it seemed only to be half finished - there were no draws in the bedside draws. Even though we are a couple we were given two twin beds. We complained about this and were told rudely that the hotel was over booked and that there was nothing they could do.
We were luck other friends on the tour had rooms with wires sticking out, showers that didnt work. Toilets that flushed hot water, or didnt work at all. Walls half finished / falling down. No mini fridges. It seems our tour got the short end of the stick as all the other tour companies staying there looked 50+.
Also, the hotel is not close to town at all. Taxi's charge ALOT and you wont find one that will turn the meter on. Your looking at 100 DH to get to town and probably more to get to the airport.
The breakfast is average and although they make hot pancakes there was only one poor lady making them one at a time so unless you want to wait forever its a bit of a waste of time. Also, she doesnt start until after 730 so dont bother coming early to get in first.
The gift shop is a rip off, dont bother with it.
- Official Description (provided by the hotel):
- The Zalagh Kasbah Hotel & Spa is conveniently situated near the Agdal gardens, only 10 minutes from the famous square Jemaa-el-Fna and the international Airport Menara. All 344 rooms, comprising 17 suites and 7 duplex, are spacious with balcony or terrace. Amenities include 2 swimming pools (one reserved for children), the Spa with heated pool, the international Restaurant Agdal, the Moroccan Restaurant "Berbere Cafe", the Snack Le Patio by the pool, the LobbyBar, a Moroccan lounge and for the evenings the cosy KasBar. ... more less
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- Also Known As:
- Zalagh Kasbah Hotel Marrakech