We stayed one week in this hotel .
Overall we enjoyed our time in marrakech , the hotel is nice , we have been lucky for the weather so we were able to stay at the swimming pool . the room was ok but nothing special for a 4 stars ( no safe ).
Honestly I work in the hospitality and I used to work in 4 and 5 stars hotel in France .
The service is bellow average . The staff reception is a bit lost about advices and service and even sometimes a slightly rude.
If you need anything you have to wait at least 15 min the service is really slow .
About the breakfast : it's ok . I was surprised of the taste of the pastries , I guessed they stayed in a plastic bag for a while . Not a large choice for coffee as well .
The food a the snack is a bit pricy for what it is .
As I said I work in hospitality and I think the main rule in a 4 stars hotel is to look after the customers . ( barman asked for a cigarette to me , no more towels in the bathroom after breakfast , no matches in the room , even at the reception I had to buy some )
Sometimes don't be surprised if they don't have enough towels or mattress At the swimming pool .
When I asked for , I had as an answer " sorry sir it's really busy today " so what ?!?
However we had a great stay in marrakech it's a beautiful city.
But I have to stay that I will never come back in this hotel .
- Official Description (provided by the hotel):
- The Zalagh Kasbah Hotel & Spa is conveniently situated near the Agdal gardens, only 10 minutes from the famous square Jemaa-el-Fna and the international Airport Menara. All 344 rooms, comprising 17 suites and 7 duplex, are spacious with balcony or terrace. Amenities include 2 swimming pools (one reserved for children), the Spa with heated pool, the international Restaurant Agdal, the Moroccan Restaurant "Berbere Cafe", the Snack Le Patio by the pool, the LobbyBar, a Moroccan lounge and for the evenings the cosy KasBar. ... more less
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- Also Known As:
- Zalagh Kasbah Hotel Marrakech