This hotel was a total let down. On arrival we were sprung with an unexpected "local tax" before we were allocated the wrong rooms. As we were quite a large party we were moved from pillar to post on three occasions before finally being given rooms that did not have broken heating, leaking light sockets, broken balcony doors or worst a disgusting smell of sewers.
To say the staff were unhelpful is an understatement. They were down right rude on several occasions and clearly did not understand the concept of putting customers first. The service in the restaurant was slow to say the least and after having waited 1hour and 25minutes for my food it was stone cold.
The spa seemed to have a varying price scale depending on the customer.
I will not be returning to this hotel and would not recommend.
- Official Description (provided by the hotel):
- The Zalagh Kasbah Hotel & Spa is conveniently situated near the Agdal gardens, only 10 minutes from the famous square Jemaa-el-Fna and the international Airport Menara. All 344 rooms, comprising 17 suites and 7 duplex, are spacious with balcony or terrace. Amenities include 2 swimming pools (one reserved for children), the Spa with heated pool, the international Restaurant Agdal, the Moroccan Restaurant "Berbere Cafe", the Snack Le Patio by the pool, the LobbyBar, a Moroccan lounge and for the evenings the cosy KasBar. ... more less
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- Also Known As:
- Zalagh Kasbah Hotel Marrakech