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“Not a pleasant experience - steer clear”

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Zalagh Kasbah Hotel and Spa
Ranked #457 of 500 Hotels in Marrakech
Reviewed 22 April 2014

This hotel was a total let down. On arrival we were sprung with an unexpected "local tax" before we were allocated the wrong rooms. As we were quite a large party we were moved from pillar to post on three occasions before finally being given rooms that did not have broken heating, leaking light sockets, broken balcony doors or worst a disgusting smell of sewers.

To say the staff were unhelpful is an understatement. They were down right rude on several occasions and clearly did not understand the concept of putting customers first. The service in the restaurant was slow to say the least and after having waited 1hour and 25minutes for my food it was stone cold.

The spa seemed to have a varying price scale depending on the customer.
I will not be returning to this hotel and would not recommend.

Room Tip: I would recommend a totally different hotel.
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  • Stayed: January 2014, travelled with friends
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Thank Nigij70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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246 - 252 of 863 reviews

Reviewed 20 April 2014

This hotel may look nice, but almost all promised facilities are broken or non existent!

Our room did not have a safe, and the balcony door did not lock. When we asked the staff to rectify this, they told us they would send somebody to fix it, but this never happened.

The air-conditioning did not work in either of the rooms that we stayed in (as we stayed in two different rooms, over two nights) and the rooms were extremely hot and uncomfortable.

There was no fridge in the room either. The floor was also covered in saw-dust or dirt which appeared to have been left from recent construction works, and the shower had a massive ball of long hair on the wall. The toilet flushing mechanism was also broken.

The pool and outdoor facilities of this hotel are gorgeous but the staff are not helpful and ignore any requests that are vital to the safety and comfort of guests.

Avoid staying here if you can!

Room Tip: Make sure your air-conditioning is working as the night time can get very hot otherwise. Also I hear...
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  • Stayed: April 2014, travelled with friends
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1  Thank Tinatraveller83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2014

It was quite dusty on our room. The food was not bad, but not to good either... Well they had wine and the beds was ok... I swam in the big pool (all alone), it was nice but it was very cold. No wifi in the rooms and it was very very poor in the reception area too. I think this is too far from the Medina/souk, you can not walk from the hotel. Book a riad instead is my advice!

  • Stayed: March 2014, travelled with friends
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1  Thank Monica J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2014

nice hotel,some staff more pleasant than others,every time we asked for a drink they looked rather bewildered,and I think they missed a trick by not offering poolside service.
nice pool area,but INSUFFERABLE music on a permanent loop of inapropriateness at every level.
breakfast was perfectly adequate,plenty carbs,eggs,and a rather greasy doughy made to order "pancake",but more like a chapati.
Rooms are comfortable,we asked for a pool view,but sadly were not given one,as we were only there 3 nights we didn't bother to move the next day as promised.
it's about a 60 minute walk into town and the main square.souks etc which we enjoyed,as most of the other reviews have said wifi very variable,but do-able,on the whole,worth a punt.

Room Tip: choose pool view
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  • Stayed: April 2014, travelled with friends
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Thank jeanette h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2014

I did a lot of reading up on this hotel from this site. A couple of people had mentioned that the staff were rude.I have to say, the four days my husband and I were there, we could not have had more polite and friendly staff. My only gripe was how laid back they were and so little information they gave.
Upon arrival, we were served mint tea, which is what they traditionally drink over there. It is served in a small glass, and looks like hot water with soggy mint leaves in it. But despite its odd appearance, it is actually very nice and refreshing.
We arrived on the Monday, half board, and we were told we could have either lunch or dinner in addition to our breakfast-they did not mind which we chose. We chose to have lunch on our first day, and sat by the pool. It then transpired food there had to be paid for. The waitress, told us the restaurant downstairs was where the free buffets were. Again, this was not very explained upon arrival, but not the end of the world.
We went to the correct restaurant, but they were half an hour late with getting food out. According the waitress "since we put our clocks forward an hour, no one knows what they're doing" oh well, me either!
I was surprised at how "French" the whole of Marrakesh is. I may be an inexperienced traveller, and although I knew French was spoken, I had no idea it was their first language. Signs, menus, magazines-all French. Even the food is predominantly French cuisine.So if like me, you know some basic French, you will get along very well, although most people spoke good English.
I was advised to change English money up a bit at a time, as you don't really know what you will spend. £100 got us 1300MAD. Which can go a long way, if you plan on staying at the hotel sunbathing, or not so far, if like us, you want to do EVERYTHING. (We spent about £1000 over four days). A coca cola in the hotel bar was 20D a glass of wine 70D. I drank bottled water, but went to the supermarket where it was only 2D as opposed to 20D back in the hotel.
Although we were half board, all drinks have to be paid for.
Our room was basic but clean.We had a shower over the bath, nothing fancy, but the water pressure was amazing.
We had a maid everyday come in and clean and leave us two fresh bath towels as well as two hand towels. I'm sure you could have more if you ask, but we managed.We also requested a poolside room, which someone on here advised us to do.I would also suggest the same.
Regarding the food, I found their idea of salad odd. Cucumber, tomato, lettuce and ORANGE. Or maybe it's just me? Also breakfast, you have your porridge, cereals, continental cakes, crepes, scrambled egg, omelettes,toast etc...but also yogurt to pour over your fruit.which is nice if you like fruit as I do.however their fruit is orange (very nice with yogurt) or lettuce, tomato or cucumber. (See the pattern?). Avoid the tea and coffee, quite nasty in our opinion. Stick with the fresh orange juice, by far nicer.
There is a free shuttle into the town from the hotel, but to be honest, we found it to our convenience to use a taxi. It was only 50D one way. The only thing we found within walking distance was the mall, and I do a lot of walking.
The mall is nice enough. Full of western clothing and a virgin megastore. If you are after the supermarket, it is downstairs underground and the stairs to it are located in the centre of the mall. It is huge, like a Moroccan tesco. Birds like sparrows, frequently fly around inside buildings, and the hotel bar seemed to attract a couple of them.
The hotel also puts on excursions, but it is up to you whether you think they are good value or not. Instead we hired a taxi driver for the day, who took us into 'new' Marrakesh and gave us a tour. He also took us to Jardin a Marjorelle, the palmeraie where we rode on a camel and the Bahari palace.When he brought us back to the hotel, we asked how much we owed him. He asked what we wanted to pay. No one has a price, everyone haggles. We offered him 700D and he seemed delighted. To us, it was a bargain as we expected to pay 1000D. To help us, we used to take 10% off everything to try and work out the cost. So for example 700D in our heads was £70 (it's actually a bit less) , but this gave us a good way to know what we were spending.
Another tip on this site was to visit La Sultana restaurant. As with all restaurants, you have to book in advance.
La Sultana is 5* and has a set menu and A la Carte. The whole place is breathtakingly beautiful, and if you can afford to go, I urge you to go.We ate off the A la Carte menu and had four courses each and a bottle of wine, and the bill came to 1400D (about £125), and was very well worth it. The food was delicious, the atmosphere was romantic, and they had live Moroccan singers, who sang Happy a Birthday to my husband in Arabic. It was also the only restaurant we found that had a full English translation on their French menu.
Out in the Markets are many stalls that sell freshly squeezed orange juice for 4D. You simply must try this, it is the most delicious orange juice you will ever drink. We had some everyday. Be aware of the 'Henna' women. Lots of them will grab ladies hands and before you know it, you have £100 henna on you.We had a few children try and sell us tissues, but no one was really full on in a nasty way.The traders are very offended if you do not haggle with them, so make sure you do. Like someone on here said, it's not what you pay for something, it's how much of a bargain you think you've got. And if they are happy and you are happy, that's all that matters. I loved everything I came away with.
We did spend more money than we thought we would, but as I said, we did it all. It can be a cheap holiday or an expensive one-it's what you make it.
I am sorry I have gone off the hotel a bit....I wanted to help the next 'Virgin' visitor as much as possible. I hope I have done that without taking away the excitement.
Overall the hotel is very nice. My only disappointment was the wifi is very weak when a few people are on it at once.i was unable to FaceTime my daughter a couple of times.
Marrakech is a stunningly colourful place. I enjoyed my time there.I hope you do too.

Room Tip: Learn some basic French phrases, it will help.Also ask for a poolside room, otherwise your view will...
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  • Stayed: April 2014, travelled as a couple
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5  Thank Kelly A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2014

This is a good hotel on the edge of town with a beautiful, stunning pool area.

Good points:
Loungers are very comfy.
Good selection of beers and wines at reasonable prices.
The spa is reasonable and new.
The manager Giovanni from Italy is the most wonderful man for suggestions.

Bad points:
No wifi - it's in the hall but lasts seconds and immediately needs an overhaul .
Food - lunch is poor in restaurant, the pool bar much better ( in fact it's tasty there) Not worth half board for main restaurant.

Spa pool is heated and should be free, it's lovely. The jacuzzi was cold.

Music- four songs of piped lift music are on repeat in the lobby. Areosmiths " I don't wanna miss a thing" got boring on the 420th repeat.

Pool music - loud and annoying early 2000's hip hop booming out all day with constant 'F' and 'N' words when trying to chill. I say this as someone who's young and was going out to bars and clubs in Marrakech not a pensioner playing scrabble. I asked them to turn it down and they did for a while, before another rap battle about " shooting up some b£&))£s" began booming from the speakers around the pool.

Overall it's worth a stay.

Stayed: March 2014, travelled as a couple
Thank Rick K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2014

We stayed one week in this hotel .
Overall we enjoyed our time in marrakech , the hotel is nice , we have been lucky for the weather so we were able to stay at the swimming pool . the room was ok but nothing special for a 4 stars ( no safe ).
Honestly I work in the hospitality and I used to work in 4 and 5 stars hotel in France .
The service is bellow average . The staff reception is a bit lost about advices and service and even sometimes a slightly rude.
If you need anything you have to wait at least 15 min the service is really slow .
About the breakfast : it's ok . I was surprised of the taste of the pastries , I guessed they stayed in a plastic bag for a while . Not a large choice for coffee as well .
The food a the snack is a bit pricy for what it is .
As I said I work in hospitality and I think the main rule in a 4 stars hotel is to look after the customers . ( barman asked for a cigarette to me , no more towels in the bathroom after breakfast , no matches in the room , even at the reception I had to buy some )
Sometimes don't be surprised if they don't have enough towels or mattress At the swimming pool .
When I asked for , I had as an answer " sorry sir it's really busy today " so what ?!?
However we had a great stay in marrakech it's a beautiful city.
But I have to stay that I will never come back in this hotel .

Stayed: March 2014, travelled as a couple
1  Thank Pierre-franc C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Zalagh Kasbah Hotel and Spa

Address: Avenue Mohammed VI | Zone Touristique Agdal, Marrakech 40020, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#200 Spa Hotel in Marrakech
#226 Luxury Hotel in Marrakech
Price Range: £34 - £83 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Zalagh Kasbah Hotel and Spa 4*
Number of rooms: 344
Official Description (provided by the hotel):
The Zalagh Kasbah Hotel & Spa is conveniently situated near the Agdal gardens, only 10 minutes from the famous square Jemaa-el-Fna and the international Airport Menara. All 344 rooms, comprising 17 suites and 7 duplex, are spacious with balcony or terrace. Amenities include 2 swimming pools (one reserved for children), the Spa with heated pool, the international Restaurant Agdal, the Moroccan Restaurant "Berbere Cafe", the Snack Le Patio by the pool, the LobbyBar, a Moroccan lounge and for the evenings the cosy KasBar. ... more   less 
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Also Known As:
Zalagh Kasbah Hotel Marrakech

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