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Riad Al Jana
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Reviews (163)
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All reviewsoverlooking the courtyardpleasant staythe main squarea great place to staytea coffeepancakeswould stay here againbreakfast is servedfour nightsevery morninglovely hoteltaxi driverthe hotel staffperfect locationshort walkother guestsold city
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38 - 43 of 163 reviews
Reviewed 22 January 2014 via mobile

We stayed for 3 nights and it was lovely!

There had been some damage in the room we were originally booked into and so were given another which was just as lovely (on upper floor overlooking the courtyard) except it had a queen bed instead of two singles. Which might not have been an issue but my friend and I were arriving on seperate flights and we'd both just come from Australia via 3 flights with stopovers over 48hours and were exhausted, so we just wanted a good sleep so we'd have energy the next day and that wasn't going to happen sharing a bed with someone we weren't used to sharing with. So I asked if it was possible to put an extra bed in the room... And, success! The young asst-manager set me up with tea and cookies in the little parlour while he and two young women lugged the lounge out and put a bed in! That pretty much set the tone for the rest of the stay.

All the staff were smiling and friendly, even with us and our lack of French. Nothing was too much effort.
Breakfast was simple but yum! Lovely nutty coffee, lots of fresh baked bread, cheese, pancakes with jam & honey etc.
The riad is right near all the souks and markets so you walk out the door to all the action (including restaurants and a great fresh nut stall). You won't find the place on your own so get the airport pickup or be prepared to pay 15dh for someone to show you the way from the mosque).

We asked about a day trip to Essaouira and the manager asked around with the other guests and within an hour we had a plan for a private driver for the day for 260Dh each (there were 5 of us that went) which is a bit more than the bus but totally worth it without the dramas of getting to the bus station and a faster trip. Plus the driver was great and showed the sights on the drive and answered lots of questions (we were lucky one of our group was fluent in French and English to translate).

The riad had a roof area that would be awesome in summer. We enjoyed the views (and hung out laundry) but it was too cold to sit out there of an evening.
Our room had reverse cycle air con so perfect temperature. Staff came in and tidied each day and there were no dramas.
We would totally recommend it and would stay again.

Stayed: January 2014, travelled with friends
1  Thank Michelle_0101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2014

I really liked the character of this hotel. Rooms are really nice and tidy. Staff are very friendly and helpful. I was a bit worried about it's location as it was difficult to find in the narrow alleys of the old town (not accessible to cars and taxi), but I guess it added to its character.

  • Stayed: December 2013, travelled solo
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Thank sime918
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2013

Not the easiest place to find in the maze of alleys - only signposted on the final stretch. Down a dark and dank little alley, which is a bit scary at first but we got to know the other residents down the alley, and they were very nice. Great location, near the markets and the main medina square.

Great little central courtyard, where we drank mint tea on our arrival. There was some painting being done in a nearby room, so the whole area stank of turps, so not the most enjoyable tea - but hey, they have to paint some time! We were given a map with some landmarks noted, so we could find our way back to the Riad, which was great.

Room was nice, with air con and lots of different lights. Bathroom had a lovely big bath, handheld shower head only though. Our room didn't have any windows however, so the damp smell from hanging up our washing in the room on the first day didn't really go away for the whole four days. But everything was clean and tidy, and well kept.

We found out there was a nice roof terrace where we couldhang our clothes and also lounge about, but we only found it by being nosy, we weren't shown around the Riad at all.

Wifi available and worked in the room. Dinner was quite late, around 10pm the first night, but worth it for a delicious vege tagine, breads, figs, salads and a yogurt dessert. A bit overpriced for what it was, but I guess you're paying for convenience.

Staff very nice and accommodating - we had to leave at 5am one morning for a desert trip, so our host was up as well to let us out.
Our key only opened our room, so we had to knock and wait each time we wanted to get into the Riad. Sometimes the wait was a while, maybe 5 minutes.

  • Stayed: October 2013, travelled with friends
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Thank z0mbean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2013

Great value for the price. Staff speaks English well. The owner or manager, Abdulah was so service oriented man listened our need what ever we ask for. Location was perfect. Just wish if they can provide us better breakfast.

Room Tip: Only con was breakfast. I wish they can give me better breakfast with eggs, yogurt and fruits. It is truly worth for the money.
  • Stayed: October 2013, travelled solo
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Thank gtendo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2013

We stayed at the Riad for four nights in April 2013. We had chosen Riad al Jana because of the raving reviews on trip advisor and the indoor pool. Well, the Riad is at the end of a small, stinky, dark alley and it took us on average 5 minutes waiting to be let in (not nice at nighttime). The pool is in a building next door (which had been freshly painted at the time of our visit and smelled horrible), meaning each time we wanted to swim, we would have to leave the hotel in bikini to walk next door and then wait (in wet bikinis) to be let back inside. We skipped that one. Our room was on the ground floor (and tiny), which was extremely noisy (one night the phone from reception kept ringing non-stop for half an hour - there is no staff visible evenings - until I went and placed the receiver next to the phone. In addition to the noise (you hear everyone at breakfast, in the courtyard, at the door, reception, it's very loud) you need to keep curtains drawn because everyone can see right in. It was freezing cold at night, there were no extra blankets, let alone a stove. when I told the manager (a very arrogant young man full of himself) the following day he acted very surprised that we had been cold, but did provide a stove and extra blankets. The latter had bugs. When we finally checked out at 8am in the morning it took so long for someone to bring our passports (which I had been promised the night before) that we almost missed our train. No one was able - or willing - to arrange for a taxi for us (and a bag-carrier). The breakfast had been set for us the night before (even though kitchen staff arrived at 7am) with hot water in the thermos of course having gotten cold over night. We were happy to leave that place and would have done so earlier if we hadn't pre-paid via the booking company.
I do not understand at all what all this excellent rating of this Riad is all about. There are so many fabulous Riads in Marrakech (for the same price!) - why this one? Unhelpful, incompetent staff, arrogant owner, bugs in the bed...? The courtyard is also tiny and looks nothing like in the pictures - neither does the 'roof terrace'.

  • Stayed: April 2013, travelled with family
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Thank Irina_Vienna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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