This was portrayed as a luxury hotel which it is not. We chose a luxury room with private pool and two other rooms for our adult children and their partners. The breakfast was really excellent with plenty of choice,all the staff where really pleasant and very helpful. There it ended. We live in Spain and go to Morrocco at least five times a year as we love the country and the people, this hotel is not a luxury hotel. The food is very poor in quality and taste, the rooms where dirty, A cockroach was dead on my bedroom floor for the duration of the holiday, there where insects in the shower, which did not drain and the water was either scalding or cold, dangerous. The private pool was very cloudy looking and had it's own wildlife in it and in fact the bottom of the pool was very slimy. I could let go the cracked mirror, the broken tap, the useless air con and the broken toilet seat but to be charged £2.50 for a bottle of water which I had to go to reception for as the mininbar was not re stocked from day one and then to be charged service on it at 10 per cent, my own service! Was a step too far.
Over the years we have had numerous Spas and Hammans but this was the worst by far. It was far too hot, so hot to lay on we had to stand up after 5 minutes, this was very funny to the girl in charge who just said you are English! She left us 10 minutes then we had the scrub, left again then the clay mask left again 10 minutes then told it's finished get a shower. Rubbish! The mini foot spa is wrapping your foot in a towel and two pressure points and then pulling each toe that is it! The end of it was 6 people, 5 days, 5 Ill with severe gastro entiritus could be food could be pool who knows. sirayanne pull your socks up you could be so good!
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- Also Known As:
- Sirayane Boutique Hotel And Spa
- Sirayane Boutique Hotel Marrakech