We stayed at the Riad for 4 nights. The approach to the Riad is quite intimidating, with beggars approaching you. Not somewhere for females alone. It took a long time to carry out the admin. and the manager did not speak much english. We were immediately asked to pay for the 4 nights. We did not do this. The rooms were clean but the bedding was unironed, we had no bedside tables, no shelf in the bathroom for toiletries, the shower was slippery and dangerous with no curtain to prevent water going on the floor.There were no sockets in the bathroom, no shampoo or shower gel only soap. No hairdryer. There were light fittings without shades nor bulbs. The curtains hooks neeeded putting into the rings on the pole to stop the curtain sagging. The steps were uneven, with variable heights making them dangerous to ascend and descend safely. On at least one occasion our door was left unlocked by the cleaning staff when they were not in attendance. The manager continually harassed us for money. The owners were at the Riad on the second morning but nothing was said about wanting payment. On the third day the owner charged my friends credit card without her permission even when we had said we would pay that evening, resulting in it costing us 40 euros more, as we were charged in Dirhams not euros, the rate he used being higher than the bank. We spoke with the owner the next morning and were told it is customary to pay in advance. It does not state this on the website which we brought to his attention .The breakfast was minimal , on the last morning we barely had half a glass of juice and only enough coffee in the jug to give half a cup of coffee each. The description on the website where we booked this Riad stated it had an a la carte restaurant -no, 24hr reception - no, tour desk - no, swimming pool - no - dunking pool -yes 2mx2m and shallow - this was dirty. When I see other travellers reviews of this Riad it sounds like we were staying somewhere totally different. The staff lacked language skills and have not been trained properly. I would not recommend this riad.
- Official Description (provided by the hotel):
- Very clean and beatiful riad and super location two minute from the famous place jamaa el fena , koutubia mosque and shoping spot. the new manager and his team will make you feel confortable and relax . ... more less
- Reservation Options:
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- Also Known As:
- Riad Bb Marrakech Hotel Marrakech