I stayed at this hotel in Feb 2014 with two other friends. The pictures look great and appears to be recently refurbished but careful as the rooms are very tired looking with a lot of wear and tear and mould in the bathrrom. It was difficult to sleep as it's very noisy both at night and in the morning due to where it's positioned off a main road. One evening the water did not run properly and when it came back it was freezing - really inconvenient as we had plans to go to le Comptoir (definitely recommend this) and had just returned from an all day excursion in the sun so were desperate for showers. There is no hair dryer or iron - you may request this but it just depends if another guest hasn't taken it, so maybe take your own to be safe if you choose to stay (I wouldn't stay).
The most frustrating part of our stay was the concierge/reception desk service. There only appears to be one man that deals with all the check ins and be warned he'll con you if asking for any advice requiring taxis. One evening we asked to book a taxi to the medina as we were heading to Pepe Nero (highly recommend too) and from the medina it is only a 5 min walk away according to their website- the restaurant can organise for someone to come get you by foot as long as you can make it to Cafe France.
We asked him to arrange a cab so we can get to Cafe France and to call the restaurant ot have someone wait for us in the next 5-10minutes. Instead, he said that was not the correct location and it was a twenty min drive away outside the city and would cost 200dh (£20!). We argued it was not and tried to show him on the map, and the website instructions but then he started to rant about us in arabic to the porters and another native-esque couple who could understand him as they were waiting to check in - the woman in the couple basically shoved herself and handbag in my way and ushered him to tend her now as it seemed like I was being really tight and difficult.
As we only planned 20 minutes for the total duration to get there, we were wary we were running late and they wouldn't hold the table for longer than 20 minutes either so we told him to get us the cab now as we want to go. The taxi took ages to come, almost 20 minutes itself - we walked out the hotel and tried to get a cab off the street by this time as he kept ignoring me when I was in a very angry tone asking where it is. When he saw us leave and start talking to another cab driver, he ran out to say the cab was suddenly here now.
We recognised the cab driver as the one the hotel arranged for us to collect from the airport so it was clear they are in this driving scam together no doubt. This cab driver pretty much harrassed us all the way from the airport to the hotel to do a mountain trip with him for a "very good price" which was actually ridiculously priced - stick with the websites and book in advance with reputable vendor.
Anyway, the concierge basically told the driver to take us on a 20 min journey around the city in and out of one road after another. We knew he was taking us around the houses as we had a map and knew what was happening but had to grit our teeth as we were already so late.
Our cab home only cost half that amount and from there onwards we just hailed cabs and bartered. It's only about 20 dhirum to the medina and we paid 90% extra due to the dishonest concierge at the hotel.
You can find plenty of honest (or more reasonable) cab drivers by just going out and hailing them yourself. When you find one, get his number and arrange for him to collect you from wherever you need him to. We just gave his number to each restaurant we went to in the evening and they would call for him to come get us. He took us back to the airport for half the price the hotel made us pay. In total the journeys with him cost less than the two taxis we ordered from this cheating hotel!
I'd stay in a riad in hindsight as it'll be more quiet when trying to sleep at night and you'll be in the hustle and bustle of the markets during the day.
Marrakech is beautiful and I'd definitely visit again but would never recommend this hotel.
- Official Description (provided by the hotel):
- The Hotel La Renaissance is situated in central Marrakesh. It has a rooftop bar and swimming pool overlooking the fashionable Gueliz district and with views of the Atlas mountains.Each guest room at the Hotel La Renaissance has air conditioning, a private balcony, TV and free Wi-Fi.Guests of the Renaissance can sunbathe on the terrace and relax in the Hammam, which also offers massage treatment.The hotel’s Dahab bar serves a variety of cocktails and offers a live DJ in the evenings.The hotel’s Aqua Pazza restaurant serves fresh Italian cuisine and offers top-floor views over Marrakech. La Renaissance Bresserie offers gourmet, Parisien style cuisine.Hotel Rooms: 45. ... more less
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