During our 7-night vacation to the wonderful city of Marrakech, our stay in Riad Al Badia was an absolute eyeopener in terms of what real hospitality and customer service is about.
From the moment we checked-in, we experienced a sense of warmth and care that could only have been delivered by people who were genuinely interested in the comfort and wellbeing of the guest.
On arrival, we were treated to the traditional Moroccan welcome of Mint tea on the gorgeous terrace on the roof of the Riad. While enjoying our tea, one of the staff, Abdelhak, joined us on the terrace with a map of the city, and in addition to explaining how to get to the different areas we wished to see, also informatively and patiently answered all our questions of the various areas of Marrakech. After this, he then offered to accompany us to Djemma-el-fna, the citys main square, to ensure we knew exactly where we were going. An incredible service, and very welcome in a city such as Marrakech!
On our return to the Riad that night, we had the absolute pleasure of being introduced to the owner of the Riad. Laurent, being the warm, charming personality that he is, could simply only be described as being the face of hospitality - A true Gentleman, who will do everything he possibly can to make your feel really and truly at home during your stay at Riad Al Badia.
Over the following seven days, we were waited on hand-and-foot. Breakfast is offered at whatever time you feel like it, either in the terrace or the dining area downstairs. We opted for the warm, sunny terrace each morning, and to have been served freshly baked bread, pancakes, crepes, and muffins, as well as freshly squeezed orange juice, black tea and mint tea, and most importantly of all, that divine homemade yogurt, was just simply unbeatable. From the crepes to the yogurt, the quality of food was absolutely outstanding. Well done to the lady of the Kitchen!
Not surprisingly our bedroom was impeccably clean and wonderfully air-conditioned, featuring an extremely comfortable bed which provided us with a restful nights sleep each night, electronic safe, complimentary drinking water, and full en-suite including a really nice shower - very useful after spending hours in the hot and sticky souks!
During our stay the staff went out of their way several times to organise things to see and do for us, including booking the fabulous Nikki Beach in the Palmerie area of the city, to organising a 50cc scooter for three days so we could attempt navigating the narrow streets of the medina on two wheels - An exhilarating experience! They also recommended and booked a Hamman in a very relaxing spa for us, not far from the Riad itself. Again, a very pleasant experience and well worth trying.
In conclusion, the Riad itself is a modern and comfortable haven in the midst of the hustle and bustle of old-town Marrakech. With its clean, comfortable bedrooms, refreshing pool and sun-soaked terrace, it provides the ultimate in relaxation and tranquility. The staff however are what makes this Riad what it is. Their continuous attention to the most minute detail, coupled with their warmth, enthusiasm and interest, results in an experience which could only be described as first class.
To Laurent - Our heartfelt gratitude to you and your great team of staff for a wonderful stay at your Riad, and for everything you did to make it one of our most enjoyable and interesting holidays ever.
- Official Description (provided by the hotel):
- Riad Al Badia is located in the southern part of the Medina, in the district of Berrima, the district of the storks and the palaces. Riad Al Badia offers six rooms of three different categories, a lounge, a dining room, a patio with refreshing bassin -swimming pool and two terraces. Riad Al Badia offers a Moroccan experience through its hospitality, the opportunity to discover our oriental culture, our traditional and fresh home-made Moroccan cuisine at «La Table Al Badia» but also the traditional Moroccan materials, such as bejmat, zellij or tadelakt used in the decoration of Riad Al Badia and finally, we do provide a daily assistance to let you apprehend Marrakech and Southern of Morocco. Staying at Riad Al Badia is to discover and to experience the genuine Morocco where the "Tailor-Made" service is our daily philosophy. ... more less
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- Also Known As:
- Riad Al Badia Hotel Marrakech