Having booked nearly four weeks in advance I was extremely disappointed to receive an email on the afternoon of Christmas Day informing that there was a problem with the reservation made for three rooms for 5 nights for the following day ie 24 hours notice. Somewhat disingenously the reason given at first was that we had tried to book a room for 4 people which was never the case having specifically requested three rooms in the first place.
I had also written to request a meal on arrival which had willingly been confirmed a fortnight before our arrival date and I also mentioned three rooms for 4 people as well as the dates we were staying.
After some pushing and a phone call it transpired that the original booking had been declined by the riad on 3rd December but this had not made its way back up the rather convoluted booking chain operated by Thos Cook. If the meal request made direct to the riad on the 11th Dec and confirmed on 12th December had made it clear that there was a problem with the booking I could have understood the position but to leave it (deliberately ??) until Christmas Day to notify us the day before our arrival was inexcusable lack of courtesy and basic decency. The alternative accommodation booked on our behalf was not of the same standard (we were told that it was of a higher standard) and was in a worse location - thank you to Tripadvisor for being able to check out both points very quickly.
After three attempts on 25th December I was able to secure more appropriate accommodation elsewhere and regain control of the situation.
To cap it all we had even sorted out some items for the local school to bring with us - a good initiative as the previous review mentions - which we will now find a home for elsewhere.
- Official Description (provided by the hotel):
- The Bed and Breakfast Yamsara is located in the heart of the Marrakesh medina, near palaces, 5 minutes walk from the Jemaa el Fna plaza. This delightful ochre and red residence has been fully restored while maintaining the traditional and purest Riad style. Guest rooms, 6 available for your comfort, a Moroccan living room and a roof top terrace surround a beautiful patio and give you a genuine marrocan experience. During your stay, the house host, Mokhtar, will be ensuring your comfort and provide you with any information you may need to discover the charm and the curiosities of the city. Imane, the hostess, will cook to your local culinary desires : couscous, tajine, pastilla, etc. ... more less
- Reservation Options:
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