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“Way beyond our expectations...”

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Kenzi Club Agdal Medina
Ranked #93 of 502 Hotels in Marrakech
Certificate of Excellence
Reviewed 14 June 2012

Having read some of the reviews on tripadvisor we were bracing ourselves for a fairly bumpy week, but we consoled ourselves with the knowledge that it was incredible value. We could not have been wider of the mark. My wife and 2 children (6 and 8 year olds) absolutely LOVED everything about this hotel!
I can't imagine any of the staff being unfriendly, but if they were, the guest must have been a nightmare!!! They were a delight from the manager down to the gardener. We experienced absolutely no animosity because we were English. Infact we were made to feel so welcome that we tipped various members of staff at the end of our stay and they were surprised, but delighted (TIP: Not a bad idea to do this with a waiter at the beginning and he will probably save you the best table with your drinks at the ready?)
The food was amazing. If you stick to sausages and chips all week it may become repetetive but the variety of food was mind-blowing (if you see a chicken tagine, grab it). Even the lady that makes the pancakes for breakfast made a special effort for our kids by making them in the shape of donkeys, bears, stars etc...they were literally exploding with happiness! I can't even begin to tell you about the puddings. I did not see a single fly in the buffet area in the entire week.
Beer wine and cocktails are available all day, and there is no question of them holding back because it's an all-inclusive. In fact, if you so wish, there is champagne available at breakfast (easily disguised in the freshly squeezed orange juice...)
The room was fantastic. We had a ground floor room. Every day it was cleaned beautifully and left with a smattering of petals. I recommend that you try and get a room close to the pool and reception, but that's because I'm bone idle.
We played tennis, volleyball, basketball and tried our hand at archery, all of which was free. In fact, you could stay a week at Kenzi and not spend a single penny. The shop is expensive, particularly for suncream so bring enough. If you do need to shop, get a taxi to the massive Carafour Supermarket down the road for 20 dirham (c.£1.50). It has everything you could possibly need and is super cheap.
I could go on forever, but needless to say we will be going back, and there is no better endorsement than that.

Room Tip: Try and get a room close to the pool area.
  • Stayed: June 2012, travelled with family
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5  Thank LondonTobias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,079 - 1,085 of 5,087 reviews

Reviewed 12 June 2012

If you are a salad dodging, tattooed, bingo loving chav then DO NOT GO HERE. This was our first visit to Morocco and the only worry I have is that it will get trashed by the British in the same way that Spain and now Turkey has.
The hotel staff could not do enough for us on arrival. We were taken to our clean and spacious room by a sort of golf buggy so no need to carry luggage in the heat. The food was not at all repetative like other all inclusives. Plenty of local food as well as other dishes, no queues and lots of wine and water on tap. There was a fresh pot of coffee on each table at breakfast too.
The pools were clean and safe with lots of loungers and free towels each day. There is plenty of space so there is no need to be disturbed by the entertainment. The evening entertainment was mainly in French but was no problem as it is mostly visual so you only miss the introductions anyway.
All of the staff were so helpful and spoke good English, however they really loved it when we spoke to them in French rather than just assuming that they would speak English.
The gardens are beautifully looked after and full of quirky sculptures which are a nice touch.
The hotel is not close to much as the area is being developed, but inside you wouldn't know it. There is a taxi rank outside so agree a price and use them. Only about £4 to go to the market which takes 10 minutes and is amazing. There is a free shuttle bus from the hotel but they keep you waiting a while for other guests so just splash out £4 for a taxi!
After telling my husband that I didn't want another all inclusive holiday surrounded by English slobs, this place has changed my mind. We had a fabulous time and will be returning.

Room Tip: The A La Carte restaurant is a bit pricy for the food that is the same as the food in the all inclus...
  • Stayed: June 2012, travelled with family
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4  Thank Lisa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2012

The Kenzi Club Hotel in Marrakesh was fabulous. The staff were amazing and couldn't do enough for us. The food was excellent and seemed to be non-stop! As well as the drinks. Spotlessly clean and beautiful gardens. We are already looking to book for next year!

  • Stayed: May 2012, travelled with friends
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3  Thank Arran P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2012

- Internet was not working at all
- The telephiones in the rooms were completely down, Sometimes in the entire hotel.
- What was promised in ther reservation like steem bath or spa credit was not honored
- Terribel terrible: Nice words but no action: When they say "Immediately Sir" and 100% of the times that meant about an hour. You had to call 3-5 times for everything and although all the times they said"Immediately sir" it was the same story
- When you call to ask for the manager and complain they never pas the line to the manager.
- When you leave a message to the manager with her assistant to call you the manager never calls
- In the bar front desk and table you would frequently see cockroches moving freely in the botttles of dirks and the snack food
- Flies were all over the buffet food
- Food was terrible and the same everyday.
- When you compaint about all these issues they even do not care and never say "appologies"
- They say it is a Five Star Hotel - It is not even a 2 Star for the service

Room Tip: Nver go to this hotel. They say it is a Five Star Hotel - It is not even a 2 Star for the service
  • Stayed: June 2012, travelled on business
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6  Thank Tony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2012

Have just returned from a weeks holiday..really enjoyable ,if you disregard the tummy bug wife and son picked up!The " all-inclusive" was what we expected,very good,..food excellent,wine really surprisingly good,entertainment was"ok"...the noise by the swimming pool by the "animation team" plus the "louD" speaker system left a bit to be desired!Flumes good fun at the pool,majority of the staff spoke English..gave me a chance to remember my French from a few years past!Family room was acceptable and very clean.Wife treated herself to a Spa..the best she had had!Gardens were amazingly well looked after,the shop not to be used..so,so expensive!Trip to Ourika Valley was good value,camel riding bit of a ripoff.Overall a good 4 out of 5!

Room Tip: On an upper floor,only 2 mins from the Restaurant/poolside.Family room adequate for the 4 of us..and...
  • Stayed: May 2012, travelled with family
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2  Thank 1960davidh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2012

We stayed at the resort for my birthday celebrations (as a large group) in December 2011. The club was welcoming right from the start, with polite check in staff and a calming reception area with wonderful mint tea on arrival. We were taken to our riad style rooms by motorised buggy and shown all of the facilities en route. We were all inclusive so had the use of a buffet for breakfast, brunch, poolside snacks and drinks all day and also for lunch and dinner. In the evenings, there was a bar with entertainment and free drinks from a certain list. There was the option to dine in a paying restaurant also on resort and there were various activities to do behind the pool area. There was a spa and a gym which you had to pay for. The resort prices were not cheap but fairly reasonable. Staff were always respectful friendly and polite though not always able to understand English (understandable of course- just describing the situation). The rooms were clean comfortable and minimally decorated as was the resort itself. The poolside areas were very relaxing. We usually ate dinner from the buffet and there was always a good amount of choice, with options to customise certain foods like omelettes and pancakes made fresh before you, and the inclusive wines were delicious. A note that there were always lots of stray cats hanging around but they were more like pets and a lot of guests liked them being about. We were a lively group and the resort was probably more for quiet families or couples but we were always accommodated. The taxi ride to town was always around £10 each way which wasn’t cheap but a necessary expense I suppose of staying at a resort on the outskirts beyond walking distance with nothing at all close by. The resort was in a developing area so on the side of our room there was only a view of a sparse dusty waste area, however behind the pool there were stunning views of the Atlas mountain tops. There were a few things to be desired, I feel the resort thinks it ‘ticks all the boxes’ without fully understanding 4/5 star service but it does a good job overall. You are after all in a developing country with very different lives to what we are used to and expect. You can’t also give a full westernised 5 star experience and retain lots of Morroccan authenticity and we found that the resort struck a good balance. We would love to return to the resort again but for more of a relaxing break doing very little than a party holiday even though it was a good base for us on that occasion. We went into town a few times and didn’t always enjoy the attitudes of the locals towards us, despite bearing in mind that they earn little and we are vastly fortunate compared to them, we expected to be overcharged for things but some locals gave us disgusted looks for no reason and were rude to us on occasions. On returning home our flight was cancelled and the airline put us up at a hotel in town which was nothing at all like this lovely relaxing friendly resort and made us appreciate our stay even more.

  • Stayed: December 2011, travelled with friends
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2  Thank Harvey123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2012

This hotel is aboslutly gorgeous. The reception, bedrooms, gardens and pool area are gorgeous.
The staff are extreemly friendly, funny and very helpful. The reception staff were very helpful and I will upload a photograph of them.
However, the food is repetative, theres flies on the buffet food and the management don't allow bottles of soft drinks into the rooms. There is nowhere to get food after 10pm. Nowhere to get drinks after 12am and only one bar open at any one time.
The bottled water made myself and my mother ill, therefore we only wanted to drink bottled soft drinks, but because they wouldn't let us take bottled soft drinks to the hotel room we became very dehydrated.
I had emailed the hotel to inform them that it was my mother's 50th birthday whilst we were there, and my mother had emailed them to ask if we could have a 1st floor room because this makes us feel safer (2 females traveling on our own). They did nothing about both emails and we had to move rooms on the 2nd day to an upper floor room.
The fruit juices are faulse and taste like they are made of powder.
There isn't a mirror near a plug socket so there is nowhere to plug in hair straightners.
There is only a bin in the bathroom, not in the bedroom.
The safe didn't work and we had to have a technition to retrieve our passports.
The free shuttle bus only allows you one- two hours in the city per trip.
The pool isn't heated.

I usually stay in budget accomodation and don't usually complain about small details, however, if the management want to run a 5* expensive hotel none of the above should occure.

  • Stayed: May 2012, travelled with family
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Thank Hayleyandmarvin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kenzi Club Agdal Medina

Address: Blvd Mohamed VI | Zone de l'Agdal, Marrakech 40020, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#53 Spa Hotel in Marrakech
#70 Luxury Hotel in Marrakech
#100 Family Hotel in Marrakech
#140 Romantic Hotel in Marrakech
Price Range: £102 - £196 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kenzi Club Agdal Medina 5*
Number of rooms: 314
Official Description (provided by the hotel):
A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees. Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony. ... more   less 
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Also Known As:
Kenzi Club Agdal Medina Hotel Marrakech

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