Just had 4 days here and all the previous reviews are pretty spot on. Very large complex which is well maintained.
Others have mentioned the climate and it's worth mentioning that during the day it was lovely and warm but first thing in the morning (until about 10ish) and after dark it was really cold: 1-2 degrees C so you needed winter clothes for breakfast & dinner.
Rooms were big & spacious with good heating/ air-conditioning, comfy beds & flat screen TVs (Obviously very limted English TV though)
2 outdoor pools - one was heated and the other massive one was not so is really only for when it's really hot. There were plenty of loungers available but this may be different in the summer.
Staff were very friendly - on the way back to the airport the bell hop negotiated a good 100 dirham deal with a taxi for us.
Free bottled water in room.
House wine was good and included in all-inclusive.
Food was OK - lots of salads etc but not much authentic Moroccan fare and what there was looked a bit dubious. Also a little limited unless you like pizza, pasta and chips.
We emaled in advance to get 2 adjoining rooms with views of the mountains (as suggested by other reviews). They said that was fine but when we checked in we got 2 rooms at least 20 rooms apart neither with a mountain view. This meant that for the first night my 17 year old daughter was on her own in a room that was in a very dark & dingey corner of the complex which was a little concerning having just arrived. We asked for her to be moved the next day and after some negotiation she ended up a floor lower and about 5 doors away which was better but still not ideal.
The safe in the room was expensive as was the use of the indoor swimming pool - 100 dirhams per visit (~£8).
Both my daughter and I succumbed to bad stomachs by the end of the week - we're not sure whether it was the pool water or the tap water (brushing teeth etc). This is not really the fault of the hotel though.
There was nowhere to get a quiet pre-dinner drink as the only bar was effectively a disco/ club so that at 7pm there was dimmed lighting, loud music & people dancing. The pool bar closes as soon as it gets dark so is not really an option.
Finally, if you don't have a little French you may struggle as most staff & guests are French speaking. We have basic schoolgirl/boy French so managed to get by OK - without that it could have been a problem.
Other than these niggles it was an great place for a short break and to get a bit of winter sun!
- Official Description (provided by the hotel):
- A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees. Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Ebookers, Prestigia, Priceline, Expedia, Booking.com, TripOnline SA, Evoline ltd, getaroom.com, HotelQuickly and Cancelon so you can book your Kenzi Club Agdal Medina reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Kenzi Club Agdal Medina Hotel Marrakech