Overall, the stay here was very relaxing for my girlfriend and I, and a well needed hot break from the miserable English winter (25 degrees in Morocco, -2 in England).
For all of those criticising the resort for being french and not catering towards the English, that's a load of rubbish! Yes there is a lot of french spoken here, but that's Morocco's 2nd language! The natives speak French as fluently as Arabic. The resort definitely caters towards the english, having all the food in the buffet labelled in English as well as French, and all announcements are made in English or French with translation to English. My girlfriend and I don't speak a word of French and we didn't feel isolated in any way! On one of the nights, I was roped into playing a game on stage with 3 other contestants, and the host spoke in French and English to cater for all the players and audience members!
The food is good if you are experienced in buffet selection. The food is varied enough for you to have something different every day of the week. The drinks on offer with your meals are an unlimited supply of very good Red, Rose or White wine, Beer, bottled still or sparkling water, Fanta, Coke Zero or Fanta Limon. One thing to note, they don't serve tea or coffee at lunch time or dinner, so you have to go to the bar for this, which is something they definitely need to implement!
If you pay a small cover charge of 100MAD (Moroccan Dirham which is £8 ish) per person for the Moroccan restaurant you will experience some live music, good service and a Moroccan dinner not too dissimilar to the Moroccan themed dinner in the buffet, but it's worth doing just for the experience.
The Pools are great, one is freezing with slides, which is brilliant for the middle of summer, but at the time we went (12th - 19th Nov) it was just a little bit too cold for us, so we went over to the pool by the bar which is warm and a good size to do some exercise to make you feel a little less guilty about the mountain of food you've just consumed from your over zealous buffet visit.
Another thing to note about the pool bar, there are a LOT of honey bees (NOT wasps!) flying around. They didn't seem to bother us, but if you're a little scared of Bees then perhaps you won't want to spend so much time by the pool bar.
You do have to pay a 150MAD (£12 ish) cash deposit for each pool towel, which is refunded in full at the end of the holiday, so it's worth making a note of that cash expense before you go.
Regarding money, you should definitely take the amount of cash that you want in English pounds and then change it in the airport when you get to Morocco as they don't let you take their money in or out of the country and cash machines are in short supply and will charge you! (make sure you KEEP your receipt when you exchange the money in the airport, because on your return to change the Dirham back to pounds then they'll want to see your first exchange receipt)
Some may mention that reception was rude, but it's not that they are rude, that's just how they communicate.
The reception area is large and a pleasant experience until you have any problems with your room or wish to talk to reception as there is usually a large queue and they take forever to respond to anything you have. Apart from that, they do eventually respond and are very accommodating. Our room's air conditioning was broken and we had two single beds pushed together to form a double, so we requested a room change, which after some time was granted to us and made the rest of the stay extremely comfortable and air conditioned!
The entertainment team was an energetic, extremely hard working and very friendly bunch. They were extremely keen to get people up and dancing and involved with shows and combination dances! The shows were average at best, but we do both work professionally in theatre, so perhaps our standards are a little high. Regardless of the standard, the shows were extremely entertaining!
One person who deserves special mention is Jimi, he was a brilliant host and always put in an extra effort to make sure you're enjoying yourself and feel welcome.
In conclusion, the stay was extremely relaxing, good weather, full of free alcohol and a lot of food. They do offer organised tours into Marakech and various Moroccan themed trips like a traditional dinner and camel ride into the sunset if you're willing to pay the price.
We very much enjoyed our stay, but would probably go to a different part of Morocco next time as a week was long enough to explore Marakech and see what's there.
- Official Description (provided by the hotel):
- A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees. Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony. ... more less
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- Also Known As:
- Kenzi Club Agdal Medina Hotel Marrakech