I stayed there a couple of months ago and I find my on going situation with this hotel so horrible that i decided to write a review now. In the beginning of january me and my girlfriend was going to check out from the hotel and she had her flight early in the morning and mine was late in the evening. When I was going to check out I looked at the bill and there was clear indications that a hundred euros for a spa treatment had been paid( i work in a hotel reception so i should know) and I assumed my girlfriend had paid it but the hotel insisted there was something wrong and that I was going to pay again, which I did. It turned out she already had paid it and we payed twice, this is an honest mistake by the hotel and I was not upset about this issue initially. a few days later my girlfriend called the hotel and they apologized and said they would do a credit card refund and give me my money back. They never did give me my money back and we have been in contact with the hotel about ten times and they always promise that we will get our money back but we never have. The problem right now is not that I care about the hundred euros but the fact that they do not even answer us anymore and are intentionally ignoring us. To me this behavior is a complete disgrace. I do not understand how anyone can be treated this way by a "professional" hotel chain. Apart from this situation the employees were rude, arrogant, inattentive and I would never recommend anyone to go here and deal with these people.
- Official Description (provided by the hotel):
- A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees. Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Prestigia, Priceline, TravelUp, Expedia, Booking.com, Ebookers, Hotels.com, TripOnline SA, 5viajes2012 S.L., HotelQuickly, getaroom.com, Evoline ltd and Cancelon so you can book your Kenzi Club Agdal Medina reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Kenzi Club Agdal Medina Hotel Marrakech