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“Brilliant”

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Kenzi Club Agdal Medina
Ranked #95 of 500 Hotels in Marrakech
Certificate of Excellence
Lincoln, England, United Kingdom
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Brilliant”
Reviewed 6 May 2014

The hotel is excellent through out.
Warm welcoming reception staff.
Food varied and top standard
Facilities are second to none
Rooms cleaned to a high standard
We were a party of ten, not one of us could find a fault.
This was my third time and not my last. Cannot wait to go again

Room Tip: All rooms in any location in this hotel are excellent
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Penny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clubagdal, service qualité at Kenzi Club Agdal Medina, responded to this review, 7 May 2014
Dear Guest,
It's a huge pleasure to read your review on TripAdvisor. We thank you for your delightful words about rooms and services. We will be glad to share your comment with the entire staff. We are sure that all your review will be usefull for travellers.
We really hope to welcome you for your next stay in Marrakech.
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,999 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (345)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 May 2014

Myself, husband and two children (3.5 yr old and 6 yr old) had a fantastic time at Kenzi Agdal Medina. We stayed there from 22nd (early morning) till 26th April midday. As soon as we arrived we were offered refreshing mint tea and check in was very easy. Our luggage was stored away as you check in is at 2.30 so they directed us to the main restaurant (which is simply huge!!) where we were able to have lunch (very nice too!) before we were shown to our rooms in a buggy (much like a golf buggy).

We had a fantastic time because there was such a huge variety of food and with my two very fussy eaters who also have multiple allergies (dairy, egg, nuts and seeds) I was still able to find plenty of food that were safe for the kids to eat. They couldnt eat most desserts but even that was not an issue as there is such a huge supply of fruit (watermelons, fruit salads etc). They even made a jelly cake for my daughters birthday so she had that on her special day!
The pool was perfect for children. We didnt venture to the adult swimming pool which also looked lovely as well as the laps pool for more serious swimmers.

They have a shuttle to the medina and all you have to do is book it a day in advance. Though they also accomodated our last minute changes in plans when it came to this too. Overall I would recommend staying near the main part of the hotel so in rooms 200- 300 so you are not too far away and also an upstairs room if you can get it as you do get more sun in those rooms.

Anyone with kids would love this place. Just absoutely amazing and the hard work of the staff to make it as great as it is really needs to be seen to be appreciated. They are constantly on the go from 6.30 in the morning till very late at night. And the great time we had - the relaxation we felt was purely done to them. I cant thank them enough.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank PuchiOki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clubagdal, Service qualité at Kenzi Club Agdal Medina, responded to this review, 2 May 2014
Dear Guest,

Thank you for taking the time to share your feedback within this platform following your stay here at Kenzi Club Agdal Medina.
It was a great pleasure to read that you had an enjoyable time with us and that you found all of our services to your satisfaction.It was encouraging to read that you appreciated our well-maintained rooms and professional services provided by our Associates.They are a great asset to the hotel and I will certainly share your kind comments with them.
Once again, thank you for posting your favourable feedback and choosing to stay with us. We hope to have the opportunity to welcome you again at Kenzi Club Agdal Medina in the very near future.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 April 2014

Clean lovely and very enjoyable. This time we we took the kids and had a better time :)
We had no bad experience at all as everyone was polite and very accommodating.

Family rooms are spacious and very nice and cleaned very well.

Animation team were fantastic - always polite and welcoming and keeping everyone entertained

After checkout we had several hours to kill and the staff were very kind in storing our luggage and allowing us to use all the facilities until we wanted to leave later in the afternoon - with 2 kids this was heavily welcomed as several hours at the airport would have been tough!

Great hotel and that's twice I have been now :)

Stayed April 2014, travelled with family
Helpful?
4 Thank Fargo_embargo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clubagdal, Service qualité at Kenzi Club Agdal Medina, responded to this review, 30 April 2014
Dear Guest,

Thank you very much for your feedback posted on TripAdvisor following your stay here at Kenzi Club Agdal Medina.
It was very pleasing to read that you enjoyed your stay as well as the Hotel facilities. I was delighted to see that you valued the service provided by our associates. I will pass on your encouraging feedback to them as they are all working very hard to make every guest feel special.
Thank you again for your review and we do hope that you will continue to make many more enjoyable visits to Kenzi Club Agdal Medina. We very much look forward to see you again soon.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Padstow Cornwall
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 April 2014

We had a lovely stay at the hotel. The staff were very friendly and helpful. Outside spectacular views of the Atlas Mountains with snow, from the pool. We found it easy to get sunbeds and pool side 'tents' despite staying at Easter when the hotel was busy.
We had a lovely comfortable family room/ suite, with and extra bed. We have teenagers and a nine year old and found this one of our best holidays so far- there was something for everyone and a nice safe/ calm atmosphere. The hotel were very helpful in giving my sister a room close to ours in the same 'Riad' when they joined us for Easter.
The teenagers loved the relaxed environment, and it was nice and calm compared with the hustle and bustle of the Souks and the old city.
Lots of activities including Moroccan cooking (tagines and mint tea etc ), Belly dancing,Golf and Shooting, archery etc every day. Lovely pools and water slides!
The main language is French, but all of the staff speak good English. Also Dutch, Belgian and Germans at the hotel when we stayed. If you can't speak French you need to say.
Lots of variety in the restaurant and none of us were fed up with the food when we left . Sometimes the meat was a little under cooked. Mostly the food was of a very high standard. Tagines especially good!
The shuttle bus can get quite booked up and it is too far to walk into the centre which is a slight drawback.
The hotel is popular and it is worth reconfirming with them about the rooms before you arrive at high season.

Room Tip: Rooms are in Riads Dahlia - 2nd block Riad - quiet away from pool, still close to the restaurant...
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank L0uisaMay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clubagdal, service qualité at Kenzi Club Agdal Medina, responded to this review, 26 April 2014
Dear Louisa May,
We would like to thank you for taking the time to post feedback further to your stay at the Kenzi Club Agdal Medina.
We are very happy to hear that you had a lovely stay at the hotel, that you enjoyed spectacular views of the Atlas Mountains with snow from the pool, you appreciated the food varieties and entertainment activities and found the hotel staff friendly and helpful.
We have passed on your words of praise to the whole team in order to keep on providing such high standards.
Thank you again for recommendation.We look forward to many other visits of yours.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 April 2014

We stayed for 7 nights and we had a lovely time. Rooms are very clean and the Animation team where so wonderful. They put on a show every evening and also encourage people to do some activities during the day. Food was nice as well and they had snacks to keep you happy all day. The pool was a bit cold on a few days but apart from that, i cant really fault them. Staff could also speak english which was good for english tourists like us. There is also a daily shittle to the sqaure which is a nice thing for tourists. Kids club is good and it keeps the little ones entertainee all day. I will happily go back with my family again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Low Cost Holidays

Helpful?
2 Thank Stephen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clubagdal, Service qualité at Kenzi Club Agdal Medina, responded to this review, 30 April 2014
Dear Stephen A,

Thank very much for posting your review on TripAdvisor following your recent stay with us.

Our aim is to create memorable experiences for our guests and we are pleased if this was the case. All of our associates are working passionately to make all of our guests feel special and I will share your kind comments with them. I am pleased to see that you enjoyed the hotel’s facilities and entertainment activities.

Thank you again for your encouraging review and we do hope that you will continue to make many more enjoyable visits to Kenzi Club Agdal Medina. We very much look forward to seeing you in the very near future.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Croydon, United Kingdom
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 April 2014

Was a bit hesitant after reading other reviews but was extremely impressed with overall stay. Entertainment great, food great, reception staff good - they do speak English. Visited when hotel was at full capacity. The only major negative was lack of sunbeds. They have a "don't reserve" policy which all the other guests ignored so if you didn't reserve your bed you were lucky to find one. I think they could have done with another bar staff person in the evening as it was a slow service. They don't take cards at reception so you will need to get cash out at the airport. There was a cash machine in the hotel but not working but understand there was an alternative at the local carfour shop but I dont know how local. Weather was fantastic, pool warm and clean. Would definitely consider going again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JustineKav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, England, United Kingdom
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 April 2014

Accommodation was good and entertainment was much better than expected. Fantastic swimming pools and reception staff very helpful. Food was OK. Only shame was the waiters in the restaurant who preferred to row with each other rather than offer to serve drinks. This was really between the same two but did ruin the atmosphere. However all other staff were fantastic

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank Trevor D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kenzi Club Agdal Medina

Property: Kenzi Club Agdal Medina
Address: Blvd Mohamed VI | Zone de l'Agdal, Marrakech 40020, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#53 Spa Hotel in Marrakech
#71 Luxury Hotel in Marrakech
#100 Family Hotel in Marrakech
#140 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Kenzi Club Agdal Medina 5*
Number of rooms: 314
Official Description (provided by the hotel):
A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees. Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony. ... more   less 
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Also Known As:
Kenzi Club Agdal Medina Hotel Marrakech

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