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“"Not" the hotel for golfers”

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Kenzi Club Agdal Medina
Ranked #104 of 496 Hotels in Marrakech
Certificate of Excellence
London, United Kingdom
2 reviews
“"Not" the hotel for golfers”
Reviewed 12 May 2014

Just returned from a 5 night all-inclusive to the Kenzi Club Agdal Medina with a group of 8 golfers and this is certainly never a 5 star hotel. Whilst the hotel itself was clean enough, the food was bland and very repetitive and they must employ some of the surliest staff I have ever had the misfortunate to meet. Beer was drunk from plastic glasses and on 3 seperate occasions they actually ran out of beer by 5pm in the afternoon.
You could not get a drink after 11.30pm at night when everything shut and even the mini-bars in the room were empty!!
Definately not a hotel for similar groups and not a patch on,for example,Turkey who have mastered the all-inclusive golf holiday to a tee!!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Douglas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (335)
Date | Rating
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English first
Wolverhampton, United Kingdom
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 11 May 2014

We stayed in May for a weeks relaxation in the sun, the hotel itself is a decent size complex and everything you need is inside. The spa was nice, plenty of pool space and breakfast was lovely. We stayed all inclusive and never got bored of the food. There are themed dinners with plenty of choice every day. The service was great and all the communal areas were pretty and clean. The room was a little dated and could have done with a bit of renovation and the walls are very thin. Luckily the hotel wasn't too busy when we stayed but we could still hear everything from next doors room. There is not much at all outside the hotel but there is a free shuttle to the centre offered. Overall a very pleasant and relaxing stay for those who want an easy chilled out holiday.

  • Stayed May 2014, travelled as a couple
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    • Location
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Helpful?
Thank Jess R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basingstoke, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 May 2014

A group of 10 ladies went out to celebrate a "special" birthday and the Kenzi Club Agdal Medina provided the ideal location for a few days. Jawad Motia and his staff were very friendly and polite - nothing was too much trouble. The food was excellent - a wide variety which helped with vegetarian and gluten-free requirements within the group. The premises were kept meticulously clean and tidy. The evening entertainment was good fun. A great place to stay for a short break in the sun. Would definitely go again. Helped by no time difference to UK and short flight.

  • Stayed March 2014, travelled with friends
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Helpful?
1 Thank 414Jo1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
surrey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 May 2014

I have just returned from a 4 night stay and although I would not rate this hotel a 5 star it was just fine for weekend away with girlfriends.
The reception area was lovely and staff very friendly. Our room was very dark and a little 'tired' , the bed was ok but had the most uncomfortable pillows I've ever tried to sleep on! The hair dryer was hanging off the wall with exposed wiring which we made housekeeping aware of but nothing was ever done.
The pool area was lovely, plenty of loungers and beautiful pools. The loungers were very uncomfortable and definitely need replacing as you lay with metal bar in your back as they are so worn.
The spa was lovely, we had a hamman and body massage which was very enjoyable.
The food was really nice, lots of variety and nice friendly helpful staff.
One member of staff that really went above and beyond the call of duty was Jawad on customer service desk. He was so informative and gave great advise and top tips , so friendly and helpful he made our trip most enjoyable thank you.
Would definitely return, but would bring my own pillow!!

  • Stayed May 2014, travelled with friends
    • Value
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Helpful?
1 Thank chuteySurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincoln, England, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 May 2014

The hotel is excellent through out.
Warm welcoming reception staff.
Food varied and top standard
Facilities are second to none
Rooms cleaned to a high standard
We were a party of ten, not one of us could find a fault.
This was my third time and not my last. Cannot wait to go again

Room Tip: All rooms in any location in this hotel are excellent
See more room tips
  • Stayed April 2014, travelled with family
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Helpful?
2 Thank Penny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clubagdal, service qualité at Kenzi Club Agdal Medina, responded to this review, 7 May 2014
Dear Guest,
It's a huge pleasure to read your review on TripAdvisor. We thank you for your delightful words about rooms and services. We will be glad to share your comment with the entire staff. We are sure that all your review will be usefull for travellers.
We really hope to welcome you for your next stay in Marrakech.
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 May 2014

Myself, husband and two children (3.5 yr old and 6 yr old) had a fantastic time at Kenzi Agdal Medina. We stayed there from 22nd (early morning) till 26th April midday. As soon as we arrived we were offered refreshing mint tea and check in was very easy. Our luggage was stored away as you check in is at 2.30 so they directed us to the main restaurant (which is simply huge!!) where we were able to have lunch (very nice too!) before we were shown to our rooms in a buggy (much like a golf buggy).

We had a fantastic time because there was such a huge variety of food and with my two very fussy eaters who also have multiple allergies (dairy, egg, nuts and seeds) I was still able to find plenty of food that were safe for the kids to eat. They couldnt eat most desserts but even that was not an issue as there is such a huge supply of fruit (watermelons, fruit salads etc). They even made a jelly cake for my daughters birthday so she had that on her special day!
The pool was perfect for children. We didnt venture to the adult swimming pool which also looked lovely as well as the laps pool for more serious swimmers.

They have a shuttle to the medina and all you have to do is book it a day in advance. Though they also accomodated our last minute changes in plans when it came to this too. Overall I would recommend staying near the main part of the hotel so in rooms 200- 300 so you are not too far away and also an upstairs room if you can get it as you do get more sun in those rooms.

Anyone with kids would love this place. Just absoutely amazing and the hard work of the staff to make it as great as it is really needs to be seen to be appreciated. They are constantly on the go from 6.30 in the morning till very late at night. And the great time we had - the relaxation we felt was purely done to them. I cant thank them enough.

  • Stayed April 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank PuchiOki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clubagdal, Service qualité at Kenzi Club Agdal Medina, responded to this review, 2 May 2014
Dear Guest,

Thank you for taking the time to share your feedback within this platform following your stay here at Kenzi Club Agdal Medina.
It was a great pleasure to read that you had an enjoyable time with us and that you found all of our services to your satisfaction.It was encouraging to read that you appreciated our well-maintained rooms and professional services provided by our Associates.They are a great asset to the hotel and I will certainly share your kind comments with them.
Once again, thank you for posting your favourable feedback and choosing to stay with us. We hope to have the opportunity to welcome you again at Kenzi Club Agdal Medina in the very near future.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 April 2014

Clean lovely and very enjoyable. This time we we took the kids and had a better time :)
We had no bad experience at all as everyone was polite and very accommodating.

Family rooms are spacious and very nice and cleaned very well.

Animation team were fantastic - always polite and welcoming and keeping everyone entertained

After checkout we had several hours to kill and the staff were very kind in storing our luggage and allowing us to use all the facilities until we wanted to leave later in the afternoon - with 2 kids this was heavily welcomed as several hours at the airport would have been tough!

Great hotel and that's twice I have been now :)

Stayed April 2014, travelled with family
Helpful?
4 Thank Fargo_embargo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clubagdal, Service qualité at Kenzi Club Agdal Medina, responded to this review, 30 April 2014
Dear Guest,

Thank you very much for your feedback posted on TripAdvisor following your stay here at Kenzi Club Agdal Medina.
It was very pleasing to read that you enjoyed your stay as well as the Hotel facilities. I was delighted to see that you valued the service provided by our associates. I will pass on your encouraging feedback to them as they are all working very hard to make every guest feel special.
Thank you again for your review and we do hope that you will continue to make many more enjoyable visits to Kenzi Club Agdal Medina. We very much look forward to see you again soon.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kenzi Club Agdal Medina

Property: Kenzi Club Agdal Medina
Address: Blvd Mohamed VI | Zone de l'Agdal, Marrakech 40020, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#56 Spa Hotel in Marrakech
#72 Luxury Hotel in Marrakech
#100 Family Hotel in Marrakech
#140 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Kenzi Club Agdal Medina 5*
Number of rooms: 314
Official Description (provided by the hotel):
A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees. Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony. ... more   less 
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Also Known As:
Kenzi Club Agdal Medina Hotel Marrakech

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