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“Hidden jewel if Marrakech ”
Review of Riad Joya

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Riad Joya
Ranked #99 of 502 Hotels in Marrakech
Certificate of Excellence
Reviewed 17 May 2014 via mobile

It is treasure of peace and relaxation in the exciting medina section of Marrakech. Moroccan inspiration with Italian design makes this 7 room riad almost magical. The host, Nori, and his staff are marvelous. It's worth the walk through the busy markets to reach this oasis

Stayed: May 2014, travelled as a couple
Thank donaldw18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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99 - 105 of 286 reviews

Reviewed 1 April 2014

When we were looking for hotels, riad joya stood out because of the very neutral and simplistic decor and when we contacted them, Sophie was incredibly helpful in getting the arrnagements done. Still, we were not fully prepared for the experience. The rooms are great (we stayed in the Ottoman suite) the colors are a muted cream with a hint of gold, and the bathrooms are a delicious sorbet blue. All of the moroccan decor was incorporated so beautifully into the design aesthetic it seemed so organic and in place.
Service: We were greeted at the airport by the Noradeen and he literally walked us to everyplace we needed to go and made it so personal. He personally made all the dinner reservations and took us to the souk vendor who sold more quality stuff. Fanan was equally great in making sure all of our dining needs were met.
We had the traditional welcome with mint tea, cookies and washing of hands with rose water. Turn down service was great. The rooms and the surrounding common spaces and roof top was impeccably clean and well maintained. I personally witnessed the ladies cleaning the room and they were so thorough, they put every little thing away that the room was always a haven.
If there is a drawback, it is in the fact that this riad does not have a pool but everything else took care of it.

We booked our tours through them and you might find cheaper options through other tour operators but we loved the personal attention throughout the tour. The price differential was not that great.

  • Stayed: March 2014, travelled as a couple
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Thank Ash312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2014

You would be hard pressed to find a Riad with a location as fabulous as Riad Joya. The Medina is a maze like I've never seen and it is rare to find accommodation in the Medina that is centrally located and therefore easy to walk to hot spots. Riad Joya is in the heart of Medina and just a few minutes walk from the main square and Souks.

For being located in the heart of this noisy city, it is astonishing how quiet the Riad is. There is a courtyard with an open roof and at night when you look up at the stars it feels as if you are miles away from any city.

The staff here are incredibly friendly. I am a young female and travelled with another female friend. This was our first visit to Morocco and the staff went out of their way to make us feel safe and protected.

Dinner here is an absolute must. The restaurant is intimate and quiet and you will feel like royalty in the elegant ambiance. Rich flavors and an abundance of food.

Stay here and you will not regret it!

  • Stayed: February 2014, travelled with friends
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1  Thank herramblings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ButlerJoya, General Manager at Riad Joya, responded to this reviewResponded 1 March 2014

Dear Herramblings

We are delighted that you have enjoyed your experience at our little gem Riad Joya.
We are in lucky position in the Medina it is true. From here you appreciate the closeness to the most beautiful part of the souk in a quiet environment.

Most importantly we are happy to read your comments about our members of Joya family and that you felt comfortable in this experience as women travelers.

Ahhh - the food - our passion - what can we say? thank you thank you thank you for your comments. Chef Mehdi and Fennane will be delighted to read your words.

We will wait for you another time!

Warmest regards from a warm Marrakech

Khalid & Joya

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Reviewed 23 February 2014

We stayed at Riad Joya for 4 days mid-February (my wife and I in one room and our teenage son in an adjoining room). We were picked up from the airport and whisked through the Souks of Marrakech to an oasis of calm.

The people there could not have been kinder or more helpful. Our meal there on our first evening was a lovely selection of Moroccan salads and a fantastic Lamb tagine. My wife was even surprised with a superb chocolate birthday cake (I had mentioned the reason for our stay when booking).

The two connecting rooms we had (Ambregris and Tuareg) were superb with very efficient air conditioning and the Riad so quiet, you could hardly hear the call to prayer!

The people at the Riad recommended a very kind and informative guide to show us around the city one day. Her name was EL Kacimi Noura and she couldn't have been more helpful. The staff at Riad also escorted us to Haman and to our restaurants without being asked to ensure we found our way around,

As for location, the Riad was perfectly centered in the heart of the Souks and the Medina - so easy to navigate in and around. We were sorry to leave and the fantastic staff even gave me a small leaving present. We would recommend the Riad Joya to anyone for location, comfort and the kindness of the people looking after you. A great stay in a great city.

Room Tip: Two connecting rooms, Ambregris and Tuareg, great for families.
  • Stayed: February 2014, travelled with family
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1  Thank gardyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ButlerJoya, General Manager at Riad Joya, responded to this reviewResponded 1 March 2014

Dear Gardyl

It was a pleasure to meet you and your family in this important celebration!

You and your family are very kind to us and your words make us really happy.

We are glad to hear that the dinner of the birthday was a success and that you have enjoyed Chef Mehdi cake))

Thanks for the nice comment on the Ambregris and the Tuareg comfortable and quite living standard . We are maybe the only Riad to have connecting accommodation - not certainly in the style of the big hotels but in "Joya style" - and we are very happy when a family can enjoy this feature.

So please come back in the future for another celebration and stay in contact!

Khalid & Joya

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Reviewed 23 February 2014

My friend Amy and I have been stationed in Germany for the past 3 years, and we wanted to make one last vacation before we return to the US next week. We were originally going to stay in a hotel outside of the medina but we decided to go with the Riad Joya at the last minute, and we were both glad we did.

Day 1: The Riad was wonderful in every way. A stay here includes an airport transfer, which went without a hitch. As others have mentioned, it's a bit of a walk from where the car drops you and the entrance to the Riad. There were no concerns for us about getting lost though - Noureddine met us at the car drop-off, had a porter grab our suitcases for us, and showed us the way to the Riad. He was extremely helpful and informative even in this first meeting, telling us a bit about the area we were passing through and showing us some landmarks as we went. Once we arrived at the Riad we were given Moroccan tea and pastries while our belongings were brought to our room.

As soon as we were ready we were brought to our room on the 2nd floor - a free upgrade from the room that we had originally booked. The room was lovely, with a king-sized bed, large couch-seating area, a writing desk in a little alcove, and the bathroom area. Bathrobes, very soft towels, slippers, and toiletries were all provided (shampoo and conditioner separate, instead of the usual cheap "conditioning shampoo" combo that you see most places). The shower itself had 2 attachments, either a sprayer that hooked into the wall or a rainfall attachment built into the ceiling. The water was plenty hot with good pressure. The bed was firm, but since this is very common everywhere in Europe Amy and I weren't bothered by it at all. Housekeeping did an excellent job, with fresh fruit and water replenished every time we returned to the room and candles lit before we returned in the evenings.

When we had freshened up and were ready to start seeing the area, Noureddine walked us to the main square, carefully pointing out landmarks along the way so that we could find our way back. He also pointed out a few things in the square (ATMs, that sort of thing), made sure we had his number if we needed anything, and wished us a pleasant day. We had a great day exploring the square and the souks in the side-streets, and when we returned to the Riad Noureddine booked a dinner for us at the local Cafe Arab (decent food, although not our favorite place that we ate while in Morocco). He also booked a trip for us to the Atlas mountains for the next day, despite the late notice. When we retured from dinner he was up waiting to make sure we made it back safely, something we noticed that he did every evening while we were there.

Day 2: Breakfast the next morning was very good - freshly-squeezed orange juice, Moroccan tea or coffee depending on our preference, bread, croissants, cheese and a variety or jams/spreads. We discovered the 2nd morning that we could have requested eggs as well if we'd wanted, but we were both happy with that was provided.

Our guide to the Atlas mountains, Balja, (I'm probably messing up the spelling, sorry!) also took us to Essaouira the day after, and was extremely knowledgeable and competent. We had a great time seeing one of the local Argan Oil coops, riding camels, and wandering through a town in the mountains.

When we returned that day, we wandered the souks again before eating dinner at the Riad. Noureddine and Mehdi recommended a lemon chicken tagine when we asked that morning, so that's what we went with. It was fantastic, made with fresh ingredients from the market that day, and the chicken was very moist. We had a bottle of local wine as well. This meal was a little pricey compared to other meals that we had during our stay, but it was delicious and worth doing at least once.

Day 3: Breakfast was as good as the first day, and we got an early start to Essaouira, a harbor town about 2.5 hours away. Balja stopped on the way so that we could take pictures with the goats in the argan trees, and when we arrived he showed us to a local fish market that catered less to tourists and more to the locals. With his recommendations we selected some fresh fish from the morning's catch and it was cooked on the spot for us. As simple as it was,this was probably our favorite meal of the trip. It cost about 300 dirham, which for 3 kg of fish is pretty cheap! After making sure we knew where we were in the town and where to meet him, Balja left us to our own devices for a few hours.

That evening we ate at another recommendation of Noureddine's. I don't actually remember the name of the place, but it's next to the Boulangerie up the street. Dinner there was good, although not as good as at the Riad. We met a lovely pair of friends from South Africa who worked in the Consulate, and got to enjoy some great conversation with people who have similar tastes and lifestyles (that sort of thing is the best part about travelling to a place like this, btw - don't be afraid to strike up random conversations with people around you!).

Day 4: The next morning we got in some last-minute shopping, then had couscous with a local carpet-seller that we had bought from the day prior - Palais les al Moravides. The shop was another recommendation by Noureddine, and we found it far superior to a cuple other places we had checked out in the main square and some of the souks. After couscous another porter loaded our bags while Mehdi and Noureddine showed us how to properly make Moroccan tea - definitely worth asking about even if you don't buy a tea set while you're there! Then another trip to the airport and the conclusion to our last vacation here.

All in all a wonderful stay - ask for recommendations on places to eat and shops to buy things at (we bought carpets and lanterns at places that Noureddine recommended, and tea sets at a place that a scarf-seller recommended - Haj Ahmed Chhaima in case ou're curious). Getting those recommendations helps find delicious food and better-quality gifts, instead of the standard cheap tourist fare. I would definitely stay at the Riad Joya again if I ever have a chance to revisit Marrakech!

Stayed: February 2014, travelled with friends
Thank cbonadeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ButlerJoya, General Manager at Riad Joya, responded to this reviewResponded 1 March 2014

Dear Cbonadeo and Amy

It looks like you had a very interesting time in our Country and we are delighted about it.
We would like to thank you for all your nice comments: you have caught the spirit of Joya in its full essence.
We are glad about your comments on our toiletries: we use a local small artisanal company that produces only natural products of good quality and we all know that when we travel - we need this comfort of trusting the toiletries that we find in our accommodation.
Echerifa will be happy to read your comments about housekeeping service. We are all proud of the job she does with passion and heart.
Mehdi says hurrah for your preference for his food)
Last but not least: Noureddine and the Joya family would like to thank you for the confidence you have put in our hospitality: Noureddine has this in his DNA and will always do all that he can to make anyone he meets on his path happy.

It is wonderful to read that we were your treat before going back to the States.
Safe travels and come back to your home in Marrakech when you like ))

Khalid & Joya

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Reviewed 18 February 2014

My title may be repetitive, but it truly summarizes Riad Joya. There is no better home base than the Riad Joya after fighting through the hustle and bustle of the Medina. The service is impeccable. From the pickup at the airport to the personal chaperones to the restaurants in the evenings, the attention to guests is remarkable. Nor and Staff can't be beat. Fresh fruits, juice, and water each evening, sumptuous breakfast, evening turndown service, gorgeous guest suites, knowledgeable and attentive staff, perfect location, and beautiful atmosphere. Once you get there you realize that the service and location was well worth the cost. There is no better value within the medina than Riad Joya. Absolutely remarkable.

Room Tip: All the rooms are perfect
  • Stayed: October 2013, travelled with friends
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Thank TheMacallan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ButlerJoya, General Manager at Riad Joya, responded to this reviewResponded 1 March 2014

Dear Mark R

On behalf of Noureddine and the rest of Joya family thank you for your very kind words.
We are very happy that you enjoyed our hospitality, the service and the comfort of our home.
We will keep a great souvenir of your visit and cannot wait to welcome you back again.

Khalid & Joya

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Reviewed 18 February 2014

Simply charming visit to a hidden oasis within the city. The staff defines Moroccan hospitality and instantly makes you feel at home and at ease. The location cannot be beat, it is centrally located for daily souk shopping or exploration of the city. The hidden alley way leading to the riad extinguishes the hustle of the busy streets. Perfect vacation, cannot wait to return to the riad joya!

  • Stayed: February 2014, travelled with friends
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1  Thank Amy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ButlerJoya, General Manager at Riad Joya, responded to this reviewResponded 1 March 2014

Dear Amy B

What a true definition of our little gem Joya.

We were very pleased of your presence in our home and we hope that you will be back soon.

Khalid & Joya

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Additional Information about Riad Joya

Address: Hay Mouassine, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #99 of 502 Hotels in Marrakech
Price Range: £170 - £299 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Riad Joya 4*
Number of rooms: 7
Official Description (provided by the hotel):
Riad Joya is a luxury intimate retreat nestled in the very heart of the Medina of Marrakech in the historical and protected area of the Mouassine, just few steps from the Djemaa el Fna square, the main monuments, the souk and the most exciting attractions of the “red city”.A gem of timeless beauty and sophisticated atmosphere, where discrete luxury fuses with eclectic style.The property reflects the traditional architecture of the riads, built around a small courtyard which is an oasis of tranquility, and features two stylish salons and a panoramic roof terrace.The roof top is the best place to savor a sumptuous breakfast, unwind during the aperitif ritual or surprise the one you love with a romantic dinner under the stars. ... more   less 
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