Stayed at the FS Marrakech in mid-October for a total of 5 nights. As the other reviewers noted, arranged for the meet and greet service at the airport which was very convenient and pleasant. The hotel is a quick 15 minute ride from the airport and it is a beautifully designed and landscaped resort. The rooms are spacious and well appointed. The hotel amenities are wonderful - the gym, the pools and the spa. Had breakfast (ala carte) at the hotel everyday and had lunch at the grill once. They also provide a complimentary car service to the medina or within the city limits in the evenings.
As the hotel is still new, they are probably undergoing some "growing pains". There were a couple of minor incidents but the major issue was the failure of the room air-conditioning to work in the middle of the night. This happened to me on two consecutive evenings, when it was very warm outside. However, hotel management apologized profusely and made accommodations to remedy the situation. Instead of being disgruntled, I was very impressed with their "service recovery".
Overall, this is a great hotel and I enjoyed my stay tremendously. The passion of the staff is the best part of my stay! I do not know how FS manages to do it at all their hotels - but I am impressed with the staff who were very warm, genuine and always ready to help with a smile! They also always remember your name.
- Official Description (provided by the hotel):
- Marrakech refreshed: Located adjacent to the Menara Gardens, just a five minute drive from the exotic energy of the ancient Medina, Four Seasons offers a fresh Moroccan perspective: a calming resort-hotel with a light Moroccan touch. The inspiring retreat combines an impressive spa, landscaped pools, gardens and event space with a contemporary design that augments the sense of airy luminosity. Welcoming and uplifting, the hotel offers couples, families and groups a stylish oasis within an intriguing ancient city. ... more less
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- Also Known As:
- 4 Seasons Resort Marrakech
- Four Seasons Resort Marrakech Hotel Marrakech