We spent 5 nights in 4S Marrakech as a pre-Christmas break. The travelling party included 2 adults and 2 small children. We got upgraded to Deluxe Suite due to some issues with the booking, which provided for an excellent start even before we arrived.
1. Location & grounds
The hotel is based west of the Medina and it takes ~3-5min to reach the walls by car, probably 20min+ walk so it's not exactly central and there is not much around the hotel to see. May not be ideal if you travel with small kids and hope to walk straight into where all the action is but it takes virtually no time to get a taxi plus in the evenings, the hotel offers courtesy rides to a venue of your choice (great for dinner transport). The hotel itself is brand new with decor and grounds trimmed to an excellent standard. The building(s) are max 3-floors and spreads wide into the gardens where there are several facilities - pools, lunchtime restaurant, kids club etc. The gardens are beautiful with lots of plants and decorations to explore
2. Reception and service
4S Marrakech gets the highest marks. All the staff, without exception, is very helpful, professional and keen to serve (without overdoing it). This goes for the reception staff through concierge (Jinan was particularly helpful there), restaurant staff, kids club, youngsters centre, room service, valet... everyone. The whole family was consistently referred to by our name, kids on first-name basis. Despite the hotel running for only a few months, everything was outstanding by general standards and there were only rare occassions where we could think of a slight improvement within the 4S standards. Greatly impressed nevertheless.
The suite was excellent - 4-poster bed, fold-out sofa bed in the living room and a cot in the master bedroom provided for quality sleep. All rooms generously sized, great terrace overlooking the gardens with Atlas mountains on the horizon, plenty of storage and quality throughout (it's 4S after all!), including L'Occitane toiletries. Bose multimedia system in the living room was a nice enhancer (though UK DVDs sometimes played in faded colours due to the region issue). The only issue to point out in the room was the noisy LG DVD player in the master bedroom emitting high-pitch noise when switched off - we had to unplug it from power to stop it.
To start with, refreshments and sweets provided for kids on arrival in the room were a great welcome. Daily supply of fresh fruit and evening light snack added to the feeling of getting excellent treatment. The evening snacks were so delicious that we started really looking forward to them, before heading out for the proper dinner. Out of the hotel dining facilities, aside from the daily breakfast, we only tried the evening restaurant Solano (twice) as the other venue is not open yet. Back to breakfast: fruit, pastries and healthy breakfast bufet coupled with made-to-order omelettes did a good job every day. Cheese selection and salamis/ham were provided on some days but we usually had to ask for them as they were not on display - no issue at all, though wondered why not offer upfront (perhaps because it's less healthy than what's on display:). Nothing was an issue - coffees made to order, bowl of raspberries... without any extra charges. Everything is very children friendly - always provided with kids cutlery, high chair and got the "bib cleaning service" automatically offered at the end. Great start of the day. Dinners: Great menu offering a combination of modern international and Moroccan dishes. Had 3-course dinner including a glass of wine twice, which came to £100 (kids under 5 eat free btw), which we found reasonable given the food quality, service provided and 4S brand. Definitely plan to eat here on one evening, at least. We ate out on 3 evenings - Mamounia Moroccan, Maison Arabe and Dar Yacout. 4S definitely fully comparable in terms of dining experience (perhaps just slightly behind Mamounia which was the top experience but double the price) though the environment and decor, whilst great in themselves, were somewhat behind the other places, also due to the lack of entertainment. However, 4S provides for the complimentary arrival in style to any dining destination (courtesy car - they have Range Rovers, S Class Merc and Merc vans) Btw, don't go to Dar Yacout with children, they are awkward around them, don't have high chairs and there is no menu as there is one set of courses for all (kids not charged, to add silver lining).
Unfortunately did not have a chance to try out much around the hotel as we spent most of the time outside. Outdoor pools looked very inviting, one being heated so could have been a nice swim. Young adult centre provided good entertainment even for our little ones - mainly around the pool table with the staff helpful enough to occassionaly facilitate the game and entertaining one of the kids when I had my hands full with the other one. The centre was well equipped with video games, DVD collection with big-screen "cinema" and outdoor chill-out and basketball area. The kids club, was similarly positive experience though closing at 5pm meant that we only tried it once, on our last day, as pre-dinner time had to be spent in young adult centre. Perhaps worth extending the kids club opening hours there to cover for pre-dinner time so that younger children can be taken somewhere by the parents without potentially distracting others in the more grown-up centre (we had no issues but can imagine so if it gets more busy with younger guests).
Summary: Really impressed. Five stars throughout. Great care taken of the kids. Go for it.
- Official Description (provided by the hotel):
- Marrakech refreshed: Located adjacent to the Menara Gardens, just a five minute drive from the exotic energy of the ancient Medina, Four Seasons offers a fresh Moroccan perspective: a calming resort-hotel with a light Moroccan touch. The inspiring retreat combines an impressive spa, landscaped pools, gardens and event space with a contemporary design that augments the sense of airy luminosity. Welcoming and uplifting, the hotel offers couples, families and groups a stylish oasis within an intriguing ancient city. ... more less
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- Also Known As:
- 4 Seasons Resort Marrakech
- Four Seasons Resort Marrakech Hotel Marrakech