We booked this via hot wire website. It was described as a 4 star property by the Hotwire.com site which was very misleading. They give examples of the very good chain of hotels and boutique hotels. Because it is a hot deal the name will be revealed only after booking and hence it was our mistake that we booked this thinking it will be a 4 star hotel and ended up with a basic Riad.
We read trip advisor reviews which were 4 star quality and thought should be ok. But we were very disappointed. We were given the biggest room in this 5 room Riad on second floor, we did pay extra for the room. We were the only guests that day. Our daughter could not play on the floor as it was very dirty with lots of hair stuck to the carpets. Despite the heating the room was freezing. Next thing was no hot water. First day was Luke warm and then next morning no hot water. I spoke to the lady who runs this Riad, all she said was not hot water? Then after 2 hrs still no sign of hot water nor any alternate arrangements made for us. Although she knew we had a 11 month baby and it was a very cold day. Then after another hour we went and asked again then she said she has called someone to repair. We waited all day and by 4 we could no longer bear. We had wasted one full day on our 5 days trip just waiting for hot water in this so called 4 star property so booked into Adam Park Hotel and moved out of this horrible place. When we went to tell her we r leaving, she said there is hot water now which was still not there! Our holiday was a lot better after moving to the hotel.
Next was food. On day 1 lunch was cooked as we requested and I must admit it was good. Then next morning complimentary breakfast was very basic. We were served just 2 different breads one each, juice and coffee. I had to go and request for more bread.
The hotel description said complimentary toiletries, again that was some liquid soap in a dispenser.
Very few positives--location walkable distance from the square but not very close, one can easily get lost. The owner came across as very friendly but was not very helpful. The Riad taxi driver was very helpful, he showed us the way to medina but he could not speak English.
All in all it was just a basic B & B in Moroccan style decor and no way near 4 star and we must
say we were taken for a ride by the Hotwire website and our money wasted!!
- Official Description (provided by the hotel):
- RIAD LA PERLE DE MARRAKECH THE PEARL OF MARRAKECH RIAD BIENVENUE WELCOME Au cœur du centre historique et culturel de Marrakech (Mohamed Ben Slimane el-Jazouli était un grand mystique du XIV ème siècle et aujourd'hui un des sept saints patrons enterrés à Marrakech. Il a donné son nom à la fontaine ainsi qu'au quartier où elle est située.) à 10 minutes de la place Jemaâ-el-Fna, vous découvrirez le charme du Riad la perle de marrakech. ... more less
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