Every departmental manager need's to go on a good management course. How can a hotel calling its self 5* expect to go forward when the reception staff who were nothing but rude, could not speak English. We experenced them laughing at us after we had tried to point out that we had asked for something 4 day's in a row, we also had a fire in our block caused by faulty hairdryers we could'nt alert reception as our phone still wasn't working!! again after 4 days, oh and the hairdryers were never taken out of the rooms. The food was ok but very very spicey and quite often cold. There was problems with the swimming pools for almost the whole 2 weeks that we were there. They changed colour from the usual lovely blue to a real murkey green. The entertainment staff were an absolute joke, just had no idea at all. 'Come play water polo' what could they get wrong with that??? No hats, so you had got no idea what the teams were. The music played around the pool was poor so poor that at one stage my son let the entertainers use his ipod in order to play some music. The rooms were cleaned everyday and the house keeping staff were really helpful. Due to the lack of entertainment at night time we quite often ended up back in our room by 9.30ish but again the TV produced one english speaking channel. So make sure and take plenty of reading with you. The rooms were very very noisey.
- Official Description (provided by the hotel):
- The LABRANDA Aqua Fun Club overlooks the Atlas Mountains and is built on 5 hectares of land surrounded by shady olive trees, just 15 minutes from the city center and features magnificent views over the Atlas mountains. It features 16 pool and 2 heated indoor pools and the largest water park in Marrakech. Each air-conditioned room has a modern design and feature a private balcony. The rooms are equipped with a seating area with satellite TV. A buffet breakfast is provided each morning and all guests receive a mint tea upon arrival. The restaurant serves traditional Moroccan and International cuisine. Guests can also enjoy a drink at the bar and have a night out at the private night club. The hotel also offers a tennis court, a beauty salon and a well being center. Also available is a kid's club and free WiFi access in the 24-hour reception. Free private parking is provided. This resort is located 18 km from the Marrakesh Airport. ... more less
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- Also Known As:
- Pickalbatros Aqua Fun Club Hotel Marrakech