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“Memorable Marrakech” 4 of 5 bubbles
Review of LABRANDA Aqua Fun Club

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LABRANDA Aqua Fun Club
Ranked #140 of 508 Hotels in Marrakech
Great Yarmouth, United Kingdom
Level Contributor
58 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Memorable Marrakech”
4 of 5 bubbles Reviewed 20 September 2011

Have recently returned from the AFC having booked with Broadway Travel at a reasonable price. Flights with Ryanair went smoothly and on time both outward and return. Transfer to the hotel was included in the price and were carried out by Hotels 4U/Med Hotels which were all ok.
Arrived at the hotel at 8pm and were given a welcome drink and registration forms to complete and told to sit and wait until called by receptionist. We sat and waited but were not called so went back to reception, collected our room key and was taken to our room by the bellboy with our cases. Our room overlooked the waterpark, was a nice size with two single beds (travelled with daughter) and a reasonable sized bathroom. I checked everything worked due to reading previous reports on hotel. A/C was very good, water in shower was good temperature and always worked. We did have a problem with our toilet flushing and had to report it a couple of times and although an engineer was sent on two occasions it was not fixed properly but we managed and didn't bother reporting it again. Safe locked itself on one occasion and had to call reception several times before someone came to unlock.
We found the food at the hotel very nice with plenty of choice but would say some fussy eaters may have a problem and especially those who like their "english" nosh on holiday! The cakes and biscuits were excellent.
The hotel was nowhere near full whilst we were there and sunbeds could easily be gotten without getting up at the crack of dawn to put towels out. Lovely big pool near our room just in front of the restaurants. Rather steep entrance into pool though and very deep for non swimmers. Pool towels available by pool.
Water park on-site was never busy while we were there. Daughter went on slides and didn't have any major catastrophes. Plenty of sunbeds and shaded areas in the waterpark available.
Entertainment in the evenings is where this hotel falls down and as it is in the middle of nowhere unless you just want to sit and drink until the free drinks finish at midnight there is not much to do. However, there are english movie channels on the tv so not so bad to go back to room and watch. There is a coach into Marrakech from the hotel leaving at 8.30pm until 11.30pm several evenings a week for a change of scenery at a price of 50mad/pp.
The free bus into Marrakech during the day is also handy but does not allow long enough to see many sights, however, a taxi from the centre to the hotel is approx 200mad.
We found housekeeping could do with some improvement as we were only ever left one hand towel, no bathmat and were constantly requesting these but gave up in the end. Waiter service for drinks at mealtimes could also do with some improvement.
We did a day trip to Tin Mal mosque up into the Atlas mountains and to the valley which was very enjoyable thanks to Mohammed our driver. We also visited quite a lot of buildings and the gardens and would recommend that you get out and see what is outside the hotel and see the real Marrakech, it is quite fascinating.
Overall we enjoyed our stay and had no tummy problems or otherwise but if returning would stay nearer the centre of Marrakech.
We went with an open mind considering previous reviews and problems with the hotel and were quite happy with our stay, however, silly things let the hotel down ie customer service.
Please contact if you have any questions.

Room Tip: We had a room near to pool and restaurants overlooking the waterpark, no noise problem.
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  • Stayed September 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank lindyloo-2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waleed E, Manager at LABRANDA Aqua Fun Club, responded to this review, 23 September 2011
We would like to thank you for your interesting review.
We had some complaints stating that check-ins are taking too much time, so we have given our orders to the receptionists to get our guests to their room as soon as possible.
We are also inspecting the rooms everyday, to fix any possible dysfunction, and to prevent any future complaint.
On the other hand, our animation team are doing their best to improve and vary evening entertainment so our precious guests will not have to look elsewhere.
Special thanks to TripAdvisor for publishing all the reviews, you are making us better everyday.
We look forward to host you, for your future holidays, to our sunny and welcoming resort.
Yours faithfully,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,453 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (482)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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  • Norwegian first
  • Polish first
  • Portuguese first
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English first
Milton Keynes, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 20 September 2011

Me and my girlfriend have just returned after spending a week at the aqua fun club and honestly we could not fault it.
The hotel is wonderful, the staff friendly and helpful the food excellent with plenty of choice and different options every day and the cleanliness is first class.

There was always an army of cleaners around the pool, the restaurants and the rooms constantly keeping things of a high standard.

Our room itself was a ground floor 2112 and was lovely, everything worked, it was very clean and had ice cold air con.

There was never any problems with choice of where to sit in the restaurant and the food was always replenished when getting low. all the restaurants and bars had big double fridges full of bottled water and these never ran out and we stocked our fridge in the bedroom so we had plenty.

There was a choice of three pools in the main complex, all clean and well maintained and always with a plentiful supply of sunloungers and free towels. Our favourite had the double sunloungers with the thatched roofs around it and it felt very luxurious and relaxing and quiet.

Then there's the waterpark...this is awesome! It has some 15 slides and is great fun, all of them where open bar 1 but that didn't bother us as there was plenty of choice. we only ever had to que at the weekend as this is when the locals came to visit it but during the week it was relatively quiet. The bars at the park are not all inclusive though, but its only a 30 second walk to the all inclusive ones.

Would recomend the guided tour of Marrakech at night with one of the hotels animation guys it was £5 each and they took you in on a bus and showed you around the main square a souks for a couple of hours....and because your with a guide you dont get hassle = he can barter for you!

If you have not paid for a transfer you will have to get a taxi at the airport......do not argue with these guys you will not get anywhere....you will have to pay 300 dirhams about £30 to get to the hotel but dont pay any more than this! They will just walk away from you if you refuse as there are plenty of other punters for them.

As said by others the only problem we had was the reception staff could do with some customer service training as i think they let the hotel down with a bit of a poor attitude, but this is minor and can be sorted easily and really didnt ruin our holiday.

Overall a 4* hotel not quite a 5* but we had an amazing time and would recommend it to any one. I wanted to write this review as before we went we were worried as there was so many negative reviews and i wanted to put peoples minds at rest who were waiting to go.

You will have a great time if you go to this hotel (o=

Room Tip: IWhen you get to your room test everything out before you unpack and if you find any problems go and...
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  • Stayed September 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank CharlieOL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ossipee, New Hampshire
1 review
5 of 5 bubbles Reviewed 20 September 2011

It must be said is the first time that I spend holidays without problems really are the top thanks to this young animation team always present to help us. also kind enough to kamar makes a EXCELLENT working with children. thank you one thousand miles. We Will cam back soon

Room Tip: near charlot bar
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  • Stayed September 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BRAD J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 20 September 2011

got back last week we had a great time no problem at all all staff are a great bunch

Room Tip: stay awy from aqua park side
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  • Stayed September 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank connor255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
3 of 5 bubbles Reviewed 19 September 2011

Just got back from a week at aqua fun club.

Hotel is very clean (cleaned constantly day and night!) however there are a couple of issues that should be addressed by the management ASAP.

Firstly the staff on reception have horrendous customer service skills. Upon checking in we noticed the safe in our room would not open, I went to reception and was told by a rude member of staff called Donia to "go away and eat as can't you see I am busy at the moment", to avoid blowing my top on the first night I walked away. Later that evening my girlfriend called the same receptionist from our room to report the faulty safe and was told 5 minutes and then hung up on. It took a third visit and a different receptionist to get the safe fixed the next day although even then we had to wait nearly an hour in reception for the bell boy.

Evening entertainment is almost non existent and the most entertaining thing after 6pm is the movie channels on the tv!

The food is bland and repetative and on the last day your wristband is cut off and you are given one meal voucher regardless of departure time!

On the plus side the bar staff and animation team are top notch particulary Sarah and Hassan, they are a credit to the hotel and make everyone feel welcome.

I went with an open mind and only wanted a relaxing holiday which for the most part is what I got, however if the hotel made a couple of improvements it could become an excellent resort.

  • Stayed September 2011
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Dnl85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waleed E, Manager at LABRANDA Aqua Fun Club, responded to this review, 21 September 2011
Many thanks for your review.
Please, accept our appologies for all the inconvenience caused by a member of our staff.
As you may know, the hotel is freshly opened, and we are in a period of staff training, so some of our employees have not gained full customer relation skills yet.
Also, we are doing our best to vary food to satisfy every guest taste.
Thanks to our customer’s suggestions, and to the animation crew, evening entertainment is becoming better and better.
We look forward to welcome you once again to our beautiful and sunny resort.
Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 18 September 2011

Had a great holiday at this hotel. Very clean venue with clean bedding and towels every day. Exceptional food with three restaurants to choose from. Numerous pools plus aqua park so never a chance to be bored. The only thing that marred our stay was the continual cleaning being carried out at the pool area and walkways. When by the pool, the cleaner would be always mopping around the sunbeds and would literally mop your feet if you didn't move them so she could mop under your sunbed!!

  • Stayed September 2011
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DeeWaterhouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waleed E, Manager at LABRANDA Aqua Fun Club, responded to this review, 21 September 2011
Thank you very much for your review.
We are really delighted that you spent a good holiday.
Please notice that, the hotel cleaning is very important to us, as we want our guests to enjoy their moments in a neat place. However, we have given the cleaners staff our commands to be as discreet as possible during their work.
Please don’t hesitate to come visit us once again.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ipswich, United Kingdom
Level Contributor
176 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 bubbles Reviewed 18 September 2011

had a great time here. yes there is not a lot outside the complex and not an english 5 star but do people not know where they are going or check before they go. this is Africa !!
the food was very good with great choices and they had food available 7 am ---12pm drinks were plentiful so long as you read that they were not all inclusive after 12. the staff were fab and we got drinks service at our table, you just have to be nice to the staff !! in fact they tried to beat us to the bar to get out drinks for us, we tipped in advance and got Great service, remember this is a tipping culture.
the room was big and clean , we had a slight hic up as upstairs flooded their bathroom, but the staff were happy to relocate us if we wanted.
the pools were clean , big and plenty of them. one looked dirty but it was just the colour of the lining as it was supposed to look like sand.
i think some folks expect England and English food (there was pasta ,pizza chips burgers, all fresh ) then i suggest that is where they go, Blackpool has good all English breakfast and fish and chips!!! all year round.
going to Marrakesh was great if you are prepared to haggle to buy but great just to see the culture, night and day it's different at the different times.
came back really relaxed , would go back for a chill hols.
for those reading this enjoy you're time but check everything first, it is hot ,foreign and certainly not England but a great experience.

Room Tip: block 2 overlook large pool and you can see the restaurants but not noisy
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  • Stayed September 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank karen h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about LABRANDA Aqua Fun Club

Property: LABRANDA Aqua Fun Club
Address: Route de l'Ourika | Km 18, Marrakech 40005, Morocco (Formerly Be Live Family Aqua Fun Marrakech)
Phone Number:
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#77 Spa Hotel in Marrakech
#95 Luxury Hotel in Marrakech
#138 Family Hotel in Marrakech
Price Range (Based on Average Rates): £
Hotel Class:4 star — LABRANDA Aqua Fun Club 4*
Number of rooms: 252
Official Description (provided by the hotel):
The LABRANDA Aqua Fun Club overlooks the Atlas Mountains and is built on 5 hectares of land surrounded by shady olive trees, just 15 minutes from the city center and features magnificent views over the Atlas mountains. It features 16 pool and 2 heated indoor pools and the largest water park in Marrakech.Each air-conditioned room has a modern design and feature a private balcony. The rooms are equipped with a seating area with satellite TV. A buffet breakfast is provided each morning and all guests receive a mint tea upon arrival. The restaurant serves traditional Moroccan and International cuisine. Guests can also enjoy a drink at the bar and have a night out at the private night club. The hotel also offers a tennis court, a beauty salon and a well being center. Also available is a kid's club and free WiFi access in the 24-hour reception. Free private parking is provided. This resort is located 18 km from the Marrakesh Airport. ... more   less 
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Also Known As:
Pickalbatros Aqua Fun Club Hotel Marrakech

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