The poitives - the staff and management were delightful and charming always smiling and quick to assist. The public areas were kept clean and tidy all the time. The buffet was replenished constantly, the food was delicious with masses of choice. The pools were very clean and the slides "fantastic" - as stated by my 7 year old granddaughter - what better recommendation could you ask for?
Returned home on 15th June from a week at Aqua Fun Club. We had 2 rooms my granddaughter and her mommy in room 4101with 2 large single beds and myself in room #4102 with a large very comfortable double bed. The rooms are very basic and the three of us are more use to a bit more luxury. There room appeared to be double booked as a family of 6 cockroaches made an appearence as they settled in, to be fair they left when shown the door apart from the dead one who was in the wardrobe who needed assistance. I myself also had several lodgers who made various appearences over the next 7 days. Being much travelled I am unshocked by various vermin and insects but have never experienced them in actual hotel rooms! Reception were informed and were very pleasent but didn't actually do anything about the situation. Wondrful modern flatscreen televisions mine worked - sadly the one in 4101 didn't, again I spoke with Reception and dispite reporting the problem twice I don't believe the television was even checked. Hairdryers - 4101 didn't work at all, 4102 was so old it was basically ineffectual. The girls who cleaned the rooms did a fantastic job and changed the bedding on alternate days, (normally done daily in a 5star establishment) the bedding was good quality cotton and smelt and looked beautifully white and clean. But no matter how much they cleaned they were unable to do anything about the foul smell emanating from the plugholes in the sink and bath - I stuffed them with loo role in the end - because I'd let the other 2 have the bath plug because they were without and I could manage with just using the over bath shower, where as with a young child the bath was a neccessity. The electrics had a complete will of their own sometimes the lights worked sometimes not I spent 3 nights with only a bedside light working then the next 4 with an overhead light on 24hrs aday !
The first thing you see when you arrive at the hotel is the fact that the sign at the entrance is only partially illuminated - not a good first impression! It certainly made my heart sink!
We enjoyed our holiday but will not be returning to The Aqua Fun Club. It does not compere with other 5star Hotels in Marrakech that I have stayed in previously, but neither does it charge 5star prices. It's a great place for children they have different views on things but even the 7 year old recognised it was not the best!
- Official Description (provided by the hotel):
- The LABRANDA Aqua Fun Club overlooks the Atlas Mountains and is built on 5 hectares of land surrounded by shady olive trees, just 15 minutes from the city center and features magnificent views over the Atlas mountains. It features 16 pool and 2 heated indoor pools and the largest water park in Marrakech.Each air-conditioned room has a modern design and feature a private balcony. The rooms are equipped with a seating area with satellite TV. A buffet breakfast is provided each morning and all guests receive a mint tea upon arrival. The restaurant serves traditional Moroccan and International cuisine. Guests can also enjoy a drink at the bar and have a night out at the private night club. The hotel also offers a tennis court, a beauty salon and a well being center. Also available is a kid's club and free WiFi access in the 24-hour reception. Free private parking is provided. This resort is located 18 km from the Marrakesh Airport. ... more less
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- Also Known As:
- Pickalbatros Aqua Fun Club Hotel Marrakech