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“Thanks to everyone”
Review of LABRANDA Aqua Fun

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LABRANDA Aqua Fun
Ranked #135 of 499 Hotels in Marrakech
west-midlands
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Thanks to everyone”
Reviewed 18 January 2014

We had a wonderful time,the food was good as a fussy eater was a bit concerned i might have problems but every day we ate well, fresh breads veg meats pasta and rice and a variety of puddings, the hotel staff work so hard nothing is to much trouble.Rooms are excellent large and very clean.
All the staff give a friendly morning and a smile.The entertainment is outstanding was quiet last week but they kept everyone involved.
If you like to join in or watch there's lots going on just check the board.
We had the spa package on site that was very good girls were lovely.
We went on the mountain trip to the waterfalls was ok but wear trainers as there is climbing and slippery rocks on the way. if your not fairly fit don't do it as a fifty year old smoker I was slow going up not so bad coming down.
As a mother and daughter group we didn't go into town on our own and booked the trip with our own driver, if you can say NO do it yourself but if you need a bit of reassurance book a driver ask your travel rep.
I would definitely come back again to this resort maybe next time with larger group and my granddaughter,wonderful place for children.
I will finish with a thank you to everyone who made it a holiday to remember x x

Room Tip: We were in block A a few reviews said about noise from a generator we were not disturbed at all,hote...
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank dawn0905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NORA-Guest-Relation, Responsable relations clients at LABRANDA Aqua Fun, responded to this review, 23 January 2014
Dear Guest ,

Thank you for sharing your memorable experience with us .Guest Satisfaction is our number one goal and there is nothing better than achieving that .
We are very pleased to know that the hotel as well as our staff succeed to meet all your needs it is really a great pleasure for us thank you for talking about us so gracefully.The fact of hearing that you will be returning on your next visit and you will be recomanding our hotel to your friendsand famillies makes us very happy and proud of our resort..
Please i am here to be for any assistance at Aqua Fun or Morocco my direct Email is : graquafun@pickalbatros-morocco.com
We look forward to your next visit in the near future and since then i remain
Yours Cordially
Mrs Nora Errahili
Guest Relation Manager.
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Rating summary
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English first
Fes-Boulemane Region, Morocco
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 January 2014 via mobile

nice holiday. the place is huge very clean many pool good food could be better with 1moroccan buffet or cuscus tajin... entertainment team very friendly professional. lot of daily activities and great ambiance in the night.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank amygo024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NORA-Guest-Relation, Responsable relations clients at LABRANDA Aqua Fun, responded to this review, 23 January 2014
Dear Guest ,

We thank you for taking time to note your imressions with us .
We are very glad to hear how you enjoyed your stay at the Aqua Fun.Guest Satisfaction is our main goal . We value your great feedback regarding the hotel, location as well as the staff.
We really appreciate your nice comment regarding the service and the attitude of all the team how kind of you to to talk about us as nice as you did!!!!
We are looking forward to welcome you for another exprience in which we hope to offer you the best service you deserve and since then i am at your disposition for any assistance either at the Aqua Fun or Morocco my email is : graquafun@pickalbatros-morocco.com*

Best Wishes & Warm Regards.
Mrs Nora Errahili
Guest Relation Manager
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Lincoln, United Kingdom
Level 4 Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 16 January 2014

Arrived late Sunday night warm welcome by reception. We were given something to eat and drink and also shown to our rooms with our bags. Rooms were very clean and comfortable although a little noisy on first night due to generators near by (block B 2106/8 ground floor) we were actually booked in for a pool view room but not given one which may have been a little quieter if we were staying longer would have asked for another room .

Hotel should provide everything when you check in as we had to wait till morning to get Wristbands and also was told we needed a card from reception to get our towels for the pool. Surely this would be an easy thing to organise!

Entertainment team Very friendly and enthusiastic especially attentive with children only a shame the pools were so cold as I'm sure this would be a fun place in warmer months .

Food was a ok but not as good as hoped , not all restaurants were open perhaps coz out of season. Not enough Moroccan dishes and food good be hotter at times as mentioned in other reviews.

We took the shuttle bus into town which runs twice a day , recommend to book a day or two in advance. Drops you off opposite the main mosque BE WARNED you will be surrounded by so called Guides! If not interested Just smile and say no thankyou or ( la shokran) and walk away or just ignore them! if you want to go to markets and souks cross the main road( Be Careful!) walk though the past the mosque you should see another main busy road and markets in the distance. You will get hassled especially by people wanting to show you the way and the expecting to get paid afterwards or taking you to their uncles shop! Also women offering Henna Tattoos ' saying just a free flower No before you know it she has gone halfway up your arm and expect to get paid!!
Just remember nothing is for free! We went deep into the souks which were amazing the smell of spices was like being in Alladins cave. We kept to one way in and out coz you could get lost if you turn off in another direction but if your in no rush to get back for the bus then go for it! Don't take pictures of the Monkeys or Snake charmers again money will be expected!! Have fun bartering stick to a price that you want to pay we were told to offer less than half or a third of what they are asking. If you want to get a Taxi to or from the hotel into town don't pay more than 200 dirhams.

Overall it was a nice hotel and would use again ! :))

  • Stayed January 2014, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
4 Thank Swampduck66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NORA-Guest-Relation, Responsable relations clients at LABRANDA Aqua Fun, responded to this review, 23 January 2014
Dear Guest ,

We thank you for taking time to note your impressions with us .
We value your great feedback regarding the hotel and all Marrakech we appreciate the fact of informing peaple for such important details that might happen to each one .
We really look forward to your next visit for another amazing holiday .
Best Regards .
Yours Cordally

Mrs Nora Errahili
Guest Relation Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rotterdam
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 January 2014 via mobile

I had a great holiday in january, not busy but okay for me. Rooms are very big, clean and nice. Food is good, italian and mediterrean. Last one i like the most, especially its from marocco. Also it isnt a busy month, there is enough to do around animation and aqua parc. They open the gliders especially for you. I like the animation team with nina, mido and youssef. There was karoake, music quiz etcetera.

Stayed January 2014, travelled solo
Helpful?
3 Thank Rogier S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NORA-Guest-Relation, Responsable relations clients at LABRANDA Aqua Fun, responded to this review, 23 January 2014
Dear Mr/s Rogier ,

Thank you for taking time to share your experience with us .
Iam very lifted by your nice review and very glad to hear how you enjoyed your stay at the Aqua Fun .Thank you for your great feedback there is nothing we love to hear more than the guests loving their experience with us .
We look forward to your next visit so that we can offer you the best service.
Since then i ramain sincerely yours ,
Mrs Nora Errahili
Guest Relation Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fes, Morocco
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 January 2014

The reception at the beginning showed a very warm feeling of moroccan generosity,the food was great,rooms cleaned daily and whenever needed,the entertainment team were fabulous and made the holiday,youssef nina mido samira and hassan spread energy all over the place,i really had a wonderful stay

see you next year mates !!

  • Stayed December 2013, travelled with friends
    • Value
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    • Service
Helpful?
3 Thank amina r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NORA-Guest-Relation, Responsable relations clients at LABRANDA Aqua Fun, responded to this review, 12 January 2014
Dear Guest ,

We would like to sincerely thank you for taking time to note your impressions with the Aqua Fun .
We are very delighted to know that you like the hotel and did spend nice holidays during your recent stay .*
We value your feedback regarding all the issues of the hotel as well as our associates .
We thank you for being so kind when commenting about our hotel and look forward to welcome you in the near future for another amazing experience so as to meet all your expectations .

I remain sincerely yours .

Mrs Nora Errahili.
Guest relation Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fes, Morocco
1 review
Reviewed 11 January 2014

before to come to aqua fun we saw many comments. we came late, the second day we found an entertainer who proposed to us a tour around and information meeting(we where lucky) cause the reception who suppose to give the information. we get the best information and meet the entire entertainment team they where always around taking care of guests always smiling and trying to help.would like to thanks housekeeping as well. rooms cleaned everyday. Food is the worst point in this club. How come to spend holiday in morocco without tasting moroccan food. it looks like this country doesn't have, but we went to marrakesh and discovered the opposit. we had a good ambiance every night by the piano bar: good live music disco for kids and everynight special event with entertainers.
we would like to thank them to making our holidays a dream and for all the attention they show to as.
guys you are the heart of your hotel and without you ..... THANX 4 ALL

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alae d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NORA-Guest-Relation, Responsable relations clients at LABRANDA Aqua Fun, responded to this review, 12 January 2014
Dear Guest ,

First of all we thank you for taking time to share your nice experience with us at the Aqua Fun .
We are very pleasde to notice that you did spend nice holidays during your recent stay with us .
All your feedback regarding all the sides of the hotel are an added value for us and will be taken into serious consideration so as to improve the quality of service and product .
we thank you for trusting us and also for being so graceful when reviewing our hotel as nice and kind as you did we really appreciate .
All team of Aqua Fun look forward welcoming you dear guest in the near future so as to meet all your expectations.
Yours respectfully.

Mrs Nora Errahili.
Guest Relation Manager.

.
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1 review
Reviewed 11 January 2014

Good service. But food is not the best and outside pools could be warmer like the inside pool.
Entertainment team are very good in day could do with more night time entertainment and don't forget samira in kids club she will get you dancing to enjoy yaself thanks to youssef hassan nina

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bluealex666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about LABRANDA Aqua Fun

Property: LABRANDA Aqua Fun
Address: Km 18 Route de L'Ourika, Marrakech 40000, Morocco
Phone Number:
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#76 Spa Hotel in Marrakech
#97 Luxury Hotel in Marrakech
#136 Family Hotel in Marrakech
Price Range (Based on Average Rates): ££
Hotel Class:4 star — LABRANDA Aqua Fun 4*
Number of rooms: 252
Official Description (provided by the hotel):
The LABRANDA Aqua Fun Club overlooks the Atlas Mountains and is built on 5 hectares of land surrounded by shady olive trees, just 15 minutes from the city center and features magnificent views over the Atlas mountains. It features 16 pool and 2 heated indoor pools and the largest water park in Marrakech. Each air-conditioned room has a modern design and feature a private balcony. The rooms are equipped with a seating area with satellite TV. A buffet breakfast is provided each morning and all guests receive a mint tea upon arrival. The restaurant serves traditional Moroccan and International cuisine. Guests can also enjoy a drink at the bar and have a night out at the private night club. The hotel also offers a tennis court, a beauty salon and a well being center. Also available is a kid's club and free WiFi access in the 24-hour reception. Free private parking is provided. This resort is located 18 km from the Marrakesh Airport. ... more   less 
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Also Known As:
Pickalbatros Aqua Fun Club Hotel Marrakech

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