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“ROOMS NEED SERIOUS OVER HAUL !!”
Review of LABRANDA Aqua Fun

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LABRANDA Aqua Fun
Ranked #133 of 499 Hotels in Marrakech
Bath
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“ROOMS NEED SERIOUS OVER HAUL !!”
Reviewed 4 June 2014

I took 16 members of my staff here in February 2012 for a 3 day break and it was great. With it being in Feb, we were given rooms in block B and C which were large, clean odourless.
I returned with my family of 4 last week (during the half term) for a 7 night break but were on this occasion put in the rooms at the far end of the resort (rooms 4126-7 to be exact)
They were dirty, tiny, had bad sewerage problems and a broken shower.
We got moved to rooms 4202-3 which were not dirty, but had tiny bathrooms, broken showers, no WIFI connection, A/C that blew only hot air, birds nest complete with squaking chicks and wasps nest on the balcony.!!
The guy on reception (late 20's with BO) was abissmal in that when brought to his attention, he did nothing to help (all though he said he would) I think a lot of there problems can be resolved by a major overhaul of the rooms as the majority of the staff, water park, food and drinks were very good.
Make sure you visit the Souk in the daytime as is superb but dont in the evening as is a very different experience indeed !! Airport taxi should cost you no more than 500 dirhams to Aquapark. Will return to Marrakech but will be staying elsewhere

Room Tip: make sure your rooms are in blocks A, B or C until the others are refurbished
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlfieandEddie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NORA-Guest-Relation, Responsable relations clients at LABRANDA Aqua Fun, responded to this review, 6 June 2014
Dear Alfienand E,

We thank you for taking time to comment us on line about your recent stay with us .
On the behalf of the entire team we would like to apologise for any inconvenience you experienced during your stay with us .
Be sure dear guest that your comments receive our full attention ,we understand your disappointment and we realize that we have not been able to meet your expectations in the room quality and again we appologise for this disagreement ( accomodation & shower .)
This will allow us to make up for the reported inconvenience and to show our recognition for your loyalty & constructive feed back .
I will be very pleased if you if you contact me directly for a a future stay with us at: graquafun@pickalbatros-morocco.com.
We hope you will be giving us another opportunity to welcome you soon so us to demonstrate you how we care about your disatisfaction and to offer you the service you deserve.


Kind Regards.

Nora Errahili.
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  • Sleep Quality
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  • Rooms
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  • Value
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Traveller tips help you choose the right room.   Room tips (497)
Date | Rating
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 June 2014

I decided to go on holiday to Marrakech with my husband and three children as it is quite a popular destination and we have been to Morocco before. I chose the Aqua Fun Club because my children who are 10, 8 and 5 love water. I have travelled a lot with my kids and stayed in hotels in France, Tunisie, Italy, Spain, Turkey and Greece and this hotel was by far teh best one we ever stayed in. It was one of our most unforgettable family holiday. We were given two rooms because of the fact that we had more than two children. The rooms were very spacious and had pool view. The rooms were not next to each others but we did not mind as we only used the second room for sleeping as we were out all day anyway.
The food throughout our stay was excellent with a variety of oriental, continental and Asian cuisine. They had a barbecue as well almost at every meals and breakfast was just excellent with Moroccan pancakes being made in front of view. There was always plenty of food and even when we had late dinner from coming back from Town. The waiters were really good and helped to serve you or guide you when needed and were really attentive to any special requests. On one occasion we missed dinner and returned to the hotel at near midnight starving, and although the dinner service ended they happily brought us a tagine and some salads.
Everytime I requested something, like how to use the free safe, someone was sent quiet promptly to deal with our request. We requested extra pillows, we had them, we requested extra bath towels, we got them, we requested more toilet papers as my children waste half!! we got it!!
My kids got sun burn although we used 50+ protection and the hotel nurse offered us some soothing cream that did miracles. The reception staff were very friendly and professional and I would like to give a special thanks to a young girl called Fatima Zhara who made our stay even smoother.
I also used practically all the facilities of the beauty salon, I had my hair done, hammam and full body massage which was excellent.
The swimming pools were varied from deep water ones to paddling pools and the life guards were always happy to help and advise on slides.
Everyone was friendly and happy and apart from the disappointment of having to return to work, everything was really good.
Before leaving I check the reviews of the hotel and did not take any note of them as I like to see things for myself, and I am glad I did. I saw no dirty places, no loose wire or hanging sockets, I saw no dirty beds and my husband is OCD. I saw no sick people or stomach bugs, I did not see anything that may be deemed a risk to children and I work in child protection. I saw some bees around the pool but didnt see anyone getting bitten and to be honest with you Marrakech is very much surrounded by nature so I am actually glad to see some living creatures, it is natural!!!!
The entertainment was really goods with shows every nights and kids club everyday (my kids only used it twice as they preferred to be in the pool and I am never comfortable to seperate from my littles ones, and my 10 years old son thought it was for little ones, however they organise everyday activities for older children and adults which are all free like waterpolo matches, football tournaments, golf etc..... Even the holiday makers were nice saying hello when passing by and we met some lovely people from different places.
After a couple of days being there, the only think I could think about is when will we be able to return. We also met at the hotel a really nice guy who organises for you all the trips outside the hotel and was fantastic!!
What more can I say we will be back Aqua fun club and thanks again for your hospitality!!!
Malika

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Malika L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NORA-Guest-Relation, Responsable relations clients at LABRANDA Aqua Fun, responded to this review, 4 June 2014
Dear Malika ,

Thank you for your wonderful comment on Tripadvisor .
Thank you for taking time to note your impressions with Aqua Fun .
Your excellent notations regarding the hotel ,all the facilities as well as all staff are encouraging us to do utmost to keep up providing the best quality of service for our entire guest.
We are trully delighted that your experience at aqua Fun with your lovely child did meet all your expectations and that your stay in our resort was the best stay you ever had. .
Be sure dear guest that your feed back will be useful for any person looking for a nice & relaxing place into Marrakech .
We are looking forward welcoming you and your familly very soon for another great and fantastic holiday .


Thank you Mrs Malika & see you soon.

Warm Regards from Aqua Fun

Nora Errahili.
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Sunbury-on-Thames, United Kingdom
Level 4 Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 2 June 2014

This hotel is brilliant. I came away with a friend and all we wanted was a nice relaxing holiday in the sun and that is exactly what we got.
The hotel staff are extremely friendly, there are so many staff around and all doing a great job. The hotel itself is kept brilliantly tidy and the outside is just so pretty. Every morning the pool area and paths would be cleaned and the flowers watered and the grass cut. The attention to detail was great.
We were all inclusive and the food was great too. I'm a fussy eater and found something every meal to eat.
The only slight let down for me was our room. The bathroom was tiny and the shower broken off the wall, we did ask the staff to fix this and they never did! However it was very clean we got fresh towels every day and the beds made. I wasn't too worried about the room as we got our holiday so cheap from leaving it right until the last minute to book I guess they sell off these smaller rooms cheaper.

The entertainment staff are great too, they really get everyone involved.
We left the hotel once to venture out into town to do some shopping and that was great too.
As long as all you want from this kind of hotel is relation then this is the one!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MrsKAS22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NORA-Guest-Relation, Responsable relations clients at LABRANDA Aqua Fun, responded to this review, 4 June 2014
Dear Kam ,

We thank you for taking time to note your impressions with Aqua Fun .
We highly appreciate your comments regarding your recent stay among us .
Your feed back is shared with a great pleasure with all the team and it 's a reward that will serve as an encouragement to all our staff as we strive to continuously improve the quality of our service.
However , we are so sorry for the desagreement regarding the shower that has been broken and never been repaired which we did not appreciate ,So please do accept our sincere apologises for this inconvenience .
This matter has been chekecd with the housekeepng manager & the director of maintenance and we are taking appropriate measures to sort it so as to avoid future occurence.

We are looking forward welcoming you very soon for another fantastic holiday where we will meet all your expectations .


Warm Regards.

Nora Errahili.
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Telford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 June 2014 via mobile

Well well what can I say about the hotel it's amazing every one goes out there way to do things for u the hotel is very clean water park well well what can I say about that it's amazing very good fun but got to say a big thank u to one person yaya omg one very beautiful girl always puts a smile on my face and makes me giggle she's one on a million hope to stay in touch lots of love Danny thank u xxxx

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dannyj1291
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NORA-Guest-Relation, Responsable relations clients at LABRANDA Aqua Fun, responded to this review, 4 June 2014
Dear Dannyj129...,

We truly thank you for your kind comment on tripadvisor .
We are very pleased to know that your stay at the Aqua Fun was amazing and all the facilities provided succeed to make your experience unforguettable .
Your excellent notations are encouraging us to do utmost to keep up providing to all our guests the best quality of service that is conform to our standards ..
I do not miss the opportunity to pass your compliment to yaya she will be very happy for that.
Looking forward welcoming you very soon and all the familly .


Best Regards.
Nora Errahili.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 June 2014 via mobile

Just returned after a 10 day stay at this brilliant resort. Lovely clean rooms spotlessly cleaned everyday. The food was great and loads of choices Moroccan, Asian Mediterranean, Italian.
The waterpark is 1 of the best I've stayed at and is brilliant for big and little kids. Always plenty of loungers around the 6 pools + extra pools for waterpark. The slides I went on were fantastic and exciting
The animation team were brilliant special mentions for Rico, Mimi and Kiki
Also Nina and Yaya at the Mickey Mouse kids club they were absolutely fantastic with my kids and made a big fuss of my daughter on her birthday they got her an amazing birthday cake.
The drinks were great branded Sprite, coke schwepps, fanta. The beer was refreshing bottled Moroccan Stork it was lovely. Only problem with alcohol was they ran out of vodka on 2 nights but found other cocktails ect to drink.
The animation team really make this hotel brilliant fun and for that I would definitely return.
I love Morocco the hotel was amazing with the Atlas Mountain views and the sky at night was beautiful. I have been to Eygpt 3 times and now I would choose Morocco every time, shorter flight times from uk and no pesky mosquitos
Aqua fun club we miss you and Nina and Yaya, Alex and Lili miss you
Hopefully we will be back in the near future
Eileen x

Stayed May 2014, travelled with family
Helpful?
1 Thank Lee T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NORA-Guest-Relation, Responsable relations clients at LABRANDA Aqua Fun, responded to this review, 4 June 2014
Dear Lee T ,

We thank you for your posting your nice comment on Tripadvisor .
We thank you for taking time to share your nice and memorable experience with the Aqua Fun .
It's always a big pleasure for us to learn that your experience among us did meet all your expectations .
Your feed back is shared with all the team and especially the animation team .
Your loyalty and your nice comments are a great motivation and give us more enthusiasm to keep up our daily efforts to ensure the best quality of service to all our gusets as we strive continuously to reach the excellence .
The senior management & i will remain at your entire disposal once you intend to visit us.


Sincerely Yours..

Nora Errahili.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 June 2014 via mobile

Just return from a 7 day break at the aqua club Marrakech . Overall it is a great destination for kids( and young at heart) . There are plenty of pools and slides to cater for all ages. Food was ok but lacked variety and don't expect quality drinks ; cheap and nasty is order if the day.Also, gets windy in the evening, so pack a jumper!!!. A phrase book ( French will do)will also be handy as staff don't speak much English. Pools and other facilities are well maintained. Still nice getaway and good value of money.

Stayed May 2014
Helpful?
Thank Kitu_kidogo_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NORA-Guest-Relation, Responsable relations clients at LABRANDA Aqua Fun, responded to this review, 4 June 2014
Dear Kitu_kido....,

Thank you very much for your lovely comment ,we are very happy to know that you did spend nice time with us and you enjoyed the pools with slides and water park .
Your feed back is a great value as it help us to improve the quality of our product and to avoid any inconvenience occured.
Your remarks regarding the variety of food and quality of drinks are taken in consideration and checked with the food & beverage manager .
We thank you for your loyalty and we hope to account you among our habituel guests.
Looking forward welcoming you very soon & your familly for another experience nicer where we will demonstrate to you our improvement regarding food variety and quality of drinks.


BEST REGARDS.
NORA ERRAHILI
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1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 May 2014 via mobile

Just got back from a fantastic two week holIday here with my partner and another couple. After reading a few indifferent reviews before we left, it was safe to say we were all a little bit apprehensive about what was waiting for us in Marrakech. However, I can't encourage you enough to ignore all previous bad reviews as this place has had a great turn around and is clearly on the up!

The hotel itself is absolutely immaculate. There is always employees working on the grounds to ensure the hotel is in tip top condition 24/7. Our room (in block B) was extremely spacious and clean with all necessary amenities. The hotel offers great views of the Atlas Mountain which we had a brilliant excursion to one day.

I really can't understand the bad reviews in relation to the food as the choice was so varied. We were here for two weeks and pretty much had something different each day. Granted, there isn't much in the way of British food but you are in a different continent after all!!!

The animation team were absolutely amazing! Every single member of the team pull their weight to ensure that guests are entertained throughout the day and night. None of them are too pushy and were respectful if you didn't want to join in with the games and activities. However, we loved it and took part in pretty much everything going!! One of the best animation teams I've seen in hotels.

The aqua park is superb and each slide is manned by a lifeguard throughout the day. Not all of the slides were open at the same time (probably because it wasn't the height of summer) but we still managed to go on 90% of the slides during our stay. For the ones who like to relax there are five pools around the hotel to choose from. CHOICE is the main word for this hotel!!

Like anywhere, there are obviously improvements that can always look to be worked on. The pools were very cold for some reason which did deter some people from getting in them. However, it's probably a nice relief in the hot summer months! The only other gripe we had was the rudeness of one barman at the Columbus bar who refused to serve us more than one drink at a time. Safe to say the 'All Inclusive' concept was a bit lost on him!!

But overall we had a wonderful stay at the Aqua Fun Club and wouldn't hesitate to go back. This hotel is most definitely going places!!!

Stayed May 2014, travelled with friends
Helpful?
5 Thank Greg M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NORA-Guest-Relation, Responsable relations clients at LABRANDA Aqua Fun, responded to this review, 6 June 2014
Dear Greg M,

Thank you so much for taking time to note your impressions with us at the Aqua Fun .
We are more than delighted to know that we succeed in offering you a brillant stay and your experience in our resort met all your expectations.
Your feed back regarding the hotel and its aspects is a rewarding which encourage our entire team to do utmost to provide for you the best service .
It's really very nice to realize that most of the ambassadors of Aqua fun manage to meet all the needs and expectations however we are sorry for the inconvenience regarding the behaviour of the barman in columbos .
Your feed back regardind this issue is taken in high consideration to avoid such occurence.

We look forward to welcome you very soon dear Mr Greg for another nice experience .

Best Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about LABRANDA Aqua Fun

Property: LABRANDA Aqua Fun
Address: Km 18 Route de L'Ourika, Marrakech 40000, Morocco
Phone Number:
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#76 Spa Hotel in Marrakech
#96 Luxury Hotel in Marrakech
#136 Family Hotel in Marrakech
Price Range (Based on Average Rates): ££
Hotel Class:4 star — LABRANDA Aqua Fun 4*
Number of rooms: 252
Official Description (provided by the hotel):
The LABRANDA Aqua Fun Club overlooks the Atlas Mountains and is built on 5 hectares of land surrounded by shady olive trees, just 15 minutes from the city center and features magnificent views over the Atlas mountains. It features 16 pool and 2 heated indoor pools and the largest water park in Marrakech. Each air-conditioned room has a modern design and feature a private balcony. The rooms are equipped with a seating area with satellite TV. A buffet breakfast is provided each morning and all guests receive a mint tea upon arrival. The restaurant serves traditional Moroccan and International cuisine. Guests can also enjoy a drink at the bar and have a night out at the private night club. The hotel also offers a tennis court, a beauty salon and a well being center. Also available is a kid's club and free WiFi access in the 24-hour reception. Free private parking is provided. This resort is located 18 km from the Marrakesh Airport. ... more   less 
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Also Known As:
Pickalbatros Aqua Fun Club Hotel Marrakech

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