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“Wonderful hotel and staff”

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LABRANDA Aqua Fun Marrakech
Ranked #135 of 500 Hotels in Marrakech
Western Ireland, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful hotel and staff”
Reviewed 5 July 2014

We have just had a lovely family holiday at this hotel. The aqua park is a paradise for children. The hotel, rooms and grounds are immaculately clean. The animation team are super at their job. They look after both the children and the adults. The children loved the kids club and the adults had fun learning water aerobics during the day then they performed super shows in the evening. The bar staff and waiters we very attentive. Sabah , the PR representative helped make sure our ever need was met. If there happened to be any problems she and her team were there to help. Couldn't recommend highly enough.

Room Tip: If you like a quiet room request the rear if B block. If you rather a pool view request the forward...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ceara1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NORA-Guest-Relation, Responsable relations clients at LABRANDA Aqua Fun Marrakech, responded to this review, 7 July 2014
Dear Ceara 1234,
First of all we would like to thank you for choosing aqua fun for your holidays and for taking time to share your comments with us through Tripadvisor .
We are very happy to read that you enjoyed our facilities and found our staff to be friendly &helpful .
We will share your nice comments with our team who certainly will be encouraged by your remarks.
We are more than glad to know that our prestations have fuly met your expectations .
We look forward welcoming you back to our hotel and we owe you over lasting gratitude for the trust you have placed in us and the time you have taken to complete and send in your feed back.

Yours Sincerely.

Nora Errahili.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
  • Location
  • Rooms
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  • Cleanliness
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Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Edinburgh, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 July 2014

This is the second year my family (2 boys and husband from Marrakech) have enjoyed aqua fun park - animation team were new this year and were really friendly, work so hard and put on a great show from morning till night to suit everyones needs. Lovely staff (waiters).Thank you to the lovely ladies who made my fresh minsimin (pancakes) every morning - they all work so hard every day. Having read the reviews I believe people pick up on the least little thing and complain - there is just no need. The hotel seems to be constantly getting worked on, gardners, painters etc., they even cut the grass with scissors so that it is not noisy. Obviously music is in the aqua park so if ur room is to the front it is nosier than the back. Last year we were at the back and it was quiet and peaceful, little goats in the morning going for a walk etc this year the front was lovely - it gets you into the real atmosphere of the complex. Now I am home life seems too quiet,wish I was back in Marrakech. In my families opinion the food is amazing but we love fresh salad, veg, and meat, the desserts are also yummy. My only criticism would be it is slightly far from the town and having lived in Marrakech for two years I know that the taxis rip off tourists but when Im in Aqua fun park I don't need to leave, its just too peaceful where I am, thanks from Scotland :-)

Room Tip: Front balcony room if you enjoy overlooking swimming pools and hearing aqua aerobics inthe morning...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elbahi908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NORA-Guest-Relation, Responsable relations clients at LABRANDA Aqua Fun Marrakech, responded to this review, 8 July 2014
Dear elbahi908,

We thank you for taking time to note your impressions with Aqua Fun .
We highly aappreciate your comment regarding your recent stay among us. We are very pleased to know that you were fascinated by the ladies that make Mssemen .Your Feed back is shared with all the team & it's a reward that serve us as an encouragement to all staff as we strive continuously to ipmrove the quality of our service.
We thank you for the big trust you placed us in and look forward welcoming you in the near future under the nice sun of Marrakech for another nicer experience.

Warm Regards.

Nora Errahili.

Warm Regards.

Nora Errahili.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marrakech, Morocco
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 July 2014 via mobile

During our stay, we had a fantastic time in a nice environment and the opportunity to enjoy playing with water slides, activities, fun and adrenaline. Unforgettable moments. Definitely visit again. Highly recommend !!

Stayed June 2014, travelled with friends
Helpful?
1 Thank Sarah_Tanzak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NORA-Guest-Relation, Responsable relations clients at LABRANDA Aqua Fun Marrakech, responded to this review, 5 July 2014
Dear Sarah ,

Warmest greeting from Aqua Fun Marrakesh .
Thank you for taking time to post your lovely comment .we are very delighted to know that you had unforguettable moments when staying with us .
Your comments on Tripadvisor is a great value for us as it encourage us to keep on good work to provide to all our guests the best quality of service .
Once again thank you for sharing your experience with us and we look forward to welcome you very soon for another positive experience.

Wish you all the best.

Sincerely .
Nora Errahili.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 July 2014

I stayed at this hotel with my boyfriend for 7 nights at the end of June. It was very quiet at this time which we didnt mind, but this meant that the water park attached to the hotel only had a few slides on to save on water, the water park was one of the main reasons we chose the hotel and I feel we didnt get the benefit of it. However, it was good to have this right on our doorstep it would have probably been better at the end of july into peak season. It is an all inclusive hotel, but its a hit or a miss with the food quality some nights the food was satisfactory and some nights it was just awful. There is a large choice so there is definitely something for everyone but I was definitely underwhelmed by the quality. The staff was lovely, but many of them don't speak English, it is French that is widely spoken which didnt cause many problems, but it is difficult when we were trying to resolve problems. Overall, we really enjoyed our stay, but the food certainly lets this hotel down.

Room Tip: Make sure you specifically say Double room if you require one, we were nearly placed in a twin room.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kar_93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NORA-Guest-Relation, Responsable relations clients at LABRANDA Aqua Fun Marrakech, responded to this review, 5 July 2014
Dear Karalyn ,

Thank you for taking time to tell us about your experience at the Aqua Fun .
we are pleased to know that you enjoyed your stay among us ,however we are sorry that in the term of the food your experience was not as expected .
Please allow me to express our sincerest aplogogises and be assured that the appropriate measures will be taken to sort the problem and prevent future occurence.
We look forward to welcome you in the near future to better serve you .
All My best wishes to you.

Sincerely .
Nora Errahili
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darwen, United Kingdom
1 review
Reviewed 3 July 2014

Hotel is nice we paid extra for a family room when booking the holiday all this gets you is a divan double bed reather than a camp bed for your child, you may be better off sorting this with the hotel when you arrive as it'll probably be a lot cheaper.
The slides and water park are good if travelling with older children as a lot of the adult/older children slides are for 2 people (one when it suits) so my husband couldn't go on a lot of the slides as we couldn't leave our daughter. The kids slides are pretty good but you're not allowed to take children on them (again when it suits) If the park is quiet then they don't have all of the slides working, the lazy river and wave pool was only open once in the 2 weeks we were there.
Our rep was fantastic and we swapped rooms twice during our stay, first time we had a pool view but hadn't realised how loud the disco would be and continued until around midnight (not a problem if just adults or older children who would be staying up late) we were moved the next morning to another room at the back with amazing mountain views which was a lot nicer and quieter. We then swapped rooms again later in the holiday as we had a family above us with a young baby who woke us every morning at 6am (they refused to move so we did instead)
we were in block C and on 2nd floor, the 1st and 2nd floor have really long corridors and is very noisy as everything echos, guests returning to rooms late at night sounded like a herd of elephants tap dancing so we got woken quite often. Ask for top floor or a different block.
Food started off pretty well but by the second week lunch was the same for a whole week, i suspect they reserve some foods as it got frier and drier by the day, there are not 4 restaurants it's just one serving the same thing a;; the way through. Only different one is the indian but they didn't have much choice. we found ourselved eating salads most days (these are really nice and fresh) i wouldn't recommend chicken on the bone as it tends not to be cooked all the way through.
nina and yaya in the kids club are brilliant and keep the children out of the sun at the hottest part of the day all the children loved them, they were run ragged and often left with children under the 4 years of age so ended up spending most of their time looking after them.
If you have any problems speak to the lady on guest relations as the reception team are a complete waste of time and will fob you off.
it's worth getting the extra baggage allowance and taking plenty of toiletries with you as things like shampoo, shower gel and sun cream are really expensive. Take your own inflatables/lilos with you too as these are expensive in resort too £15 for a ride on dolphin.
If you go into marrakech and go to a terrace bar ask for prices as they make them up and charge what they want.
Oh and you are in the middle of nowhere there's nothing outside of the hotel so don't be expecting to go out for a wander.

Room Tip: mountain view rooms and top floor rooms are the best.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vikki132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NORA-Guest-Relation, Responsable relations clients at LABRANDA Aqua Fun Marrakech, responded to this review, 5 July 2014
Dear Vikki ,

We thank you for taking time to note your impressions with us at the Aqua Fun.
we owe you over lasting gratitude for submitting your comment on tripadvisor.we value your feed back regarding all the issues of the resort, it's a support to us to improve the quality of our service.Your remarks are on the heart of our preoccupations and are taken in consideration so as to prevent any future occurence.

Once again we thank you for sharing your experience with us & look forward to welcome you at the Aqua Fun Marrakech for another nicer experience.

Kind Regards.

Nora Errahili.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 2 July 2014 via mobile

What a great holiday. Hotel was excellent. There is lots to do from the water slides to activities from the animation team. Yaya was amazing with the kids always seeing it there ok. she lovely and always helpful to others. Pipo and mimi are funny and always get you involve. Love to go back and see them all..'

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rohitbhardwaj39 .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 July 2014 via mobile

Went as a family of 8 with two kids. Great for children endless fun and things to do. Do not dwell on negative reviews prior to going. Clean simple hotel layout, Water slides can not be beaten by any other hotel even atlantis in dubai when it comes to thrill. Huge place with many activities everywhere.many pools everywhere. Families must go. Went when it was 30 degrees perfect to jump into cold water. Indoor heated pool too. Workers friendly. And not ignorant unless u ignore them for which they think u want to be left alone so make less effort. Imo a top top top 4 star hotel. But never paid 5 star ££ therefore value for money. U may have to moan to get the perfect room to suite you fyi if u are 3 or more sharing a room u might get block c priority and they are the best rooms in the middle of everything. Fight for it or pay a bit more for it i missed out but still block b was good to go. Took my one n half old son. Absolutely loved it. Animation team are the hotels backbone. Huge crew with limitless energy.
Will be going back simply because it cannot be beaten for value for money, clean, peaceful, fun, alot of pools in an ample setting therefore you will never feel the hotel to be full. Went for 5 days but couldve done ten. Missed out on tennis, pool tables, air rifle shooting etc. food was good buffet. Not ala carte but always enough to satisfy.
Overall a great destress and family holiday. You will also love it going without family, children etc. slides are the cherry on top. Wasnt keen on them looked too scary but once i did went on all of them, especially after watching ten year olds. Even have a river raft.
Do not go expecting the best of the best or room service for that matter. But know it is one of the best you will find in marrakech

Stayed June 2014
Helpful?
1 Thank Rio1rio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NORA-Guest-Relation, Responsable relations clients at LABRANDA Aqua Fun Marrakech, responded to this review, 5 July 2014
Dear Rio1rip ,

We thank you for submitting your nice comment on Tripadvisor.
It's always a big pleasure to receive positive feedback on our hotel .
Your comment is shared with the entire team who certainly will be encouraging by remarks.
As a member of the resort ,the hotel continuously strives to meet all the needs and expectations of our guests.*

Once again thank you for trusting us and we look forward to welcome you unser the sun of Marrakech for another succesful experience.


Cordially.

Nora Errahili.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about LABRANDA Aqua Fun Marrakech

Property: LABRANDA Aqua Fun Marrakech
Address: Km 18 Route de L'Ourika, Marrakech 40000, Morocco
Phone Number:
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#77 Spa Hotel in Marrakech
#97 Luxury Hotel in Marrakech
#136 Family Hotel in Marrakech
Price Range (Based on Average Rates): ££
Hotel Class:4 star — LABRANDA Aqua Fun Marrakech 4*
Number of rooms: 252
Official Description (provided by the hotel):
The LABRANDA Aqua Fun Club overlooks the Atlas Mountains and is built on 5 hectares of land surrounded by shady olive trees, just 15 minutes from the city center and features magnificent views over the Atlas mountains. It features 16 pool and 2 heated indoor pools and the largest water park in Marrakech. Each air-conditioned room has a modern design and feature a private balcony. The rooms are equipped with a seating area with satellite TV. A buffet breakfast is provided each morning and all guests receive a mint tea upon arrival. The restaurant serves traditional Moroccan and International cuisine. Guests can also enjoy a drink at the bar and have a night out at the private night club. The hotel also offers a tennis court, a beauty salon and a well being center. Also available is a kid's club and free WiFi access in the 24-hour reception. Free private parking is provided. This resort is located 18 km from the Marrakesh Airport. ... more   less 
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Also Known As:
Pickalbatros Aqua Fun Club Hotel Marrakech

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