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“Great time!”

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LABRANDA Aqua Fun Club
Ranked #146 of 496 Hotels in Marrakech
Llanelli, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great time!”
Reviewed 16 August 2014

Stayed here for two weeks with wife and two children and another family, despite the worrying reviews I had read prior to our stay I'm glad to to say the time we spent as the resort was fab.

The resort was outstanding with many different activities including football, table tennis, shooting, badminton, kids club and the actual aqua park itself. This was our first all inclusive holiday and we were very impressed with the quality of food, the local wine wasn't great but what do you expect in morrocco, the cocktails certainly made up for it.

The staff were outstanding and the quality of service was excellent. The hotel shuttle bus is great for trips into the centre of Marrakech although after a few hours all the stalls and shops seem the same and some of the vendors can be abusive if you do not purchase their goods etc.

If you are planning to take a trip or excursion my advice would be to check out the local tax kids as it's far cheaper to rent these guys for a day than to pay the prices the agents want. Overall our time at aqua fun land was fab and our children aged 10 & 7 had an awesome time.

Room Tip: Ground floor rear
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  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Rob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NORA-Guest-Relation, Responsable relations clients at LABRANDA Aqua Fun Club, responded to this review, 19 August 2014
Dear Rob.B,

Thank you for taking time to note your impressions with us.
There is nothing we like to hear more than our guests loving their experience with us .
We are happy that you enjoyed all the facilities provided and also the level of service .
Your kind comments regarding our hotel and the quality of service are greatly appreciated .
Our staff really cares for our guests and and we like to see that shine through .

We look forward to welcome you in the near future once you are in Marrakech.


Kindest Regards.

Nora Errahili
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (489)
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English first
Richmond, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 August 2014

we came on a family holiday aug 14 , two adults, two 14 year old boys and a 11 year old girl.The animation team were brilliant there was always something to do during the day and were all extremely friendly and always put a smile on your face.But there was two disappointments which was the food which was extremely poor and the cleanliness of the tables at the water park,the water provided to make coffee and tea in the restaurants was always luke warm. Overall the hotel and water park were really good and rooms spacious and cleaned each day but poor food let this place down

Stayed August 2014, travelled with family
Helpful?
1 Thank Harrisons213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 August 2014 via mobile

Clean, friendly, well equipped, 5 pools plus water park, impossibly hard working and accommodating staff, sun and plentiful food and drink. Why would you moan ?

The food really doesn't have to be repetitive as some reviewers have stated - my son ate chips, pizza and spaghetti bolognese every day only because he chose to and didn't want to try anything else. I had beef, chicken, fish and vegetable tagines, barbecued meat, curried veg, noodles, rice, roast vegetables, fresh salads, and fresh juicy fruit.
Breakfast includes cereal, pancakes, omelettes, eggs, fruit, bread, croissants and pastries. Hardly limited and repetitive. How often do you vary your breakfast at home ?

The entertainment team work endlessly, offering football, water polo and aerobics during the day among other activities and then providing the entertainment at night. I have absolutely no interest whatsoever in moving about or joining in with that stuff, so I didn't and there is no pressure to do so. Most people enjoyed it, although it was mainly child orientated.

I see that some people also objected to there being wasps. Well, I think we have those in England too and I've managed not to be bothered by them here either.

My main criticism - the wine was awful, so I drank beer or vodka instead, but I hardly class this as a crisis resulting in a ruined holiday.

I can only assume that those who criticise this hotel have very unrealistic expectations of a 4 star family hotel with it's own water park. Everyone I spoke to felt it compared very favourably to other all inclusive experiences they've had and I have no hesitation in recommending this holiday to anyone with kids.

I stayed in Aug 14 with my 12 year old son, met some lovely people and enjoyed a faultless holiday. Thank you.

Stayed August 2014, travelled with family
Helpful?
7 Thank ShirleyH15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NORA-Guest-Relation, Responsable relations clients at LABRANDA Aqua Fun Club, responded to this review, 14 August 2014
Thank you ,

Dear Shierly ,

Thank you for choosing the Aqua Fun whilst staying in Marrakech and for sharing all your value comments via Tripadvisor.
We were very happy to know that you were extremely satisfied with the level of service we provide .
Your remarks regarding the quality of wine is taken in high consideration for the corrective action and we ensure you that with a hugh peasure we receive your value feed back that help us to better improve the quality of product to all our entire guests.

We thank you for the big trust you placed us in and look forward to welcome you in the near future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 August 2014

Had a fantastic 10 day holiday, very clean hotel and the staff were very helpful. The children (14,13 & 10) all loved the water park (so did the big kids!) The food was a little repetitive but was always of a good quality and plenty of it. As long as you are not too fussy you can vary what you have every day. The rooms in our block were very spacious and clean. We had 2 family rooms. I would definitely recommend this hotel.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Andrea M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NORA-Guest-Relation, Responsable relations clients at LABRANDA Aqua Fun Club, responded to this review, 14 August 2014
Dear Andrea ,

Thank you for choosing The Aqua Fun whilst staying at Marrakech and thank you for sharing all your valuable comments & observations with Tripadvisor Readers.
We are very pleased and more than glad to read that our property will be your first recommandation and we owe you over lasting gratitude.
We hope we can welcome you in the near future while your next visit to Marrakech.


Kindest Regards.

Nora Errahili/ Guest Relation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 12 August 2014 via mobile

Hotel was great and water park was fantastic and the staff were even better BUT the food was very repetitive and we were only the 3 days but yet again I don't think it's the hotel as we paid £40 each to go to a restaurant and it was the same meals as in the hotel. I've travelled around and don't expect English food but it seems like they only had 30 dishes so you'd get them everyday. The market is scary in the square we were there 10 min and paid 200dirhsms about £18 to get taxi straight home. Here's a tip if you are going to go ,ask rep in hotel and explain it cost only £25 for a taxi to town which he stayed with us took us where we wanted and back home and never once tryed to rip us off. Would I go back to hotel yes if it moved to a different area as I said before Morocco is not for me

Stayed June 2014, travelled as a couple
Helpful?
1 Thank tguess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 August 2014

Had a fantastic holiday with my children at aqua fun club . Waterpark was great . Rooms cleaned daily . Very clean facilities . The animation team were excellent , friendly , caring , great with the kids and adults alike , couldn't rate them more , they made the holiday fantastic .

Room Tip: We had 2 ground floor rooms , 1 king size and 1 double bed in each room , very spacious .
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  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Laura C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NORA-Guest-Relation, Responsable relations clients at LABRANDA Aqua Fun Club, responded to this review, 15 August 2014
Dear Guest ,

We truly thank you for posting your kind review on Tripadvisor .
We are pleased to know that your experience during your stay with us succeed to make your holiday as fantastic as you wish and we are more than delighted to read you were satisfied by the level of the service we provide : Water park and all the facilities .

Your valuable feed back is shared with all the team with a hugh pleasure.
Once again we thank you for your loyalty and for taking time to note your impressions with us via Tripadvisor .


Dear guest We look forward to welcome you in the near future for another fantastic holiday under the beautiful sun of Marrakesh.


Kindest Regards.

Nora Errahili / Guest Relation Manager .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
wiltshire
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 August 2014

10 day holiday with husband, daughter, son in law and 2 grandchildren aged 13 and 17.
Rooms lovely and very spacious.
Pools nice and clean.
Slides were all good and staff very friendly but the hygiene in restaurants let it down. No hand gels in use anywhere! Not enough tongs/ servers or spoons when helping yourself at the buffet. Therefore people were using their hands!!!! Also food not always cooked properly chicken was pink and we don't think fish was cooked through. My husband ended up with gastro enteritis and as doctor had to be called at 5.30 am we got an £80 bill. So not really happy and would not return.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nearlyfifty4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about LABRANDA Aqua Fun Club

Property: LABRANDA Aqua Fun Club
Address: Route de l'Ourika | Km 18, Marrakech 40005, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#80 Spa Hotel in Marrakech
#100 Luxury Hotel in Marrakech
#136 Family Hotel in Marrakech
Price Range (Based on Average Rates): ££
Hotel Class:4 star — LABRANDA Aqua Fun Club 4*
Number of rooms: 252
Official Description (provided by the hotel):
The LABRANDA Aqua Fun Club overlooks the Atlas Mountains and is built on 5 hectares of land surrounded by shady olive trees, just 15 minutes from the city center and features magnificent views over the Atlas mountains. It features 16 pool and 2 heated indoor pools and the largest water park in Marrakech.Each air-conditioned room has a modern design and feature a private balcony. The rooms are equipped with a seating area with satellite TV. A buffet breakfast is provided each morning and all guests receive a mint tea upon arrival. The restaurant serves traditional Moroccan and International cuisine. Guests can also enjoy a drink at the bar and have a night out at the private night club. The hotel also offers a tennis court, a beauty salon and a well being center. Also available is a kid's club and free WiFi access in the 24-hour reception. Free private parking is provided. This resort is located 18 km from the Marrakesh Airport. ... more   less 
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Also Known As:
Pickalbatros Aqua Fun Club Hotel Marrakech

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