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“The best customer service I have ever received”
Review of Riad Noos Noos

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Riad Noos Noos
Ranked #25 of 1,159 Marrakech B&B and Inns
Certificate of Excellence
Reviewed 28 June 2013

The owner Laurent was wonderful and so were the staff. I can not say enough about their hospitality.The riad was beautiful, very large and well equip, even with a Hamam . We had the top floor room with private terrace. Laurent arranged for all of our activities - camel ride, visit to Essaouira, and the Hamam. He also advised us of where to shop, brought us fresh olives and would not let us leave without a Moroccan tea lesson. He even gave us a gift of mint, sugar and tea to take home. I must also mention that the food was amazing, three courses available upon request in the riad. My husband and I had a wonderful time. Would highly recommend Noos Noos!

  • Stayed: June 2013, travelled as a couple
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Thank miss_m_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
riad n, Propriétaire at Riad Noos Noos, responded to this reviewResponded 13 July 2013

Thank you for taking the time to write and share your experience.
We are happy to know you enjoyed your stay at Riad Noos Noos : a welcome for feeling like at home, a quiet place, a hammam and a jacuzzi for refreshing yourselves, a delicious meal and fantastic breakfasts prepared and cooked by Fatima.
We were delighted to have met you and have talked with you.
About the gifts you have received from us, this is Moroccan hospitality and you are welcome to come back any time.
Thank you again.
Kind regards

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191 - 197 of 727 reviews

Reviewed 27 June 2013

I'll admit, I was a bit apprehensive about visiting Marrakesh. It all seemed too bustling, exotic, and foreign to anything I had experienced before and I was a little worried I'd have difficulty adapting to such new and unfamiliar surroundings. My apprehensions grew when the car service dropped us off right in the middle of a busy intersection, teaming with mopeds, donkey carts, cars, and taxis; all of which seemed to be in an awful hurry. My concerns quickly disappeared upon meeting Laurent, who was waiting there to greet us. Smiling and genuinely friendly, he welcomed us and told us we were just in time for breakfast. He explained that the riad was a short walk through the spice market and instructed us to follow him. Within five minutes, after navigating our way through the twists and turns of the spice market, we were standing inside what was to be our home for the next seven days...a beautiful, well-maintained and decorated, peaceful little palace. I have never in all of my travels felt so welcome, calm, and instantly at home checking into a hotel as I did upon checking into the Riad Noos Noos. The whole place exudes a sort of 1930's charm that I was instantly drawn to. We were shown around, taken upstairs to our room, and then escorted up to the roof where a nice breakfast was made available to us. Afterwards, we were given a very helpful briefing on where to go, what to see, and how to negotiate purchases. Then we were left alone to discover Marrakech. Throughout our stay, Laurent and his super-friendly staff were there to answer all our questions, see to all our requests, and suggest (without being pushy) fun and exciting options to make our stay pleasant and unforgettable.

  • Stayed: June 2013, travelled as a couple
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Thank MartinW22708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
riad n, Propriétaire at Riad Noos Noos, responded to this reviewResponded 2 July 2013

A warm welcome to you Martin, anytime.
It was your first time at Marrakesh and for sure you were a little bit afraid of the crowd , the noise, the mopeds and so on... as everything is so different from the States or even Geneva where you live now.
This is part of our business to make it as easy for you as possible, as soon as possible, so that your holidays can start when you step in the riad.
As your stay was long enough to afford 2 trips to Essaouira and Ourika Valley, 1 day off to the swimming pool, a cooking lesson, several dinners at our place or downtown, hammam and srub, massage and lot of relaxing time in the Jdid room, it was a pleasure to organize all this for you, and this review is far beyond what we expected to receive, be welcome.
hope to see you again Martin.
Best regards
laurent

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Reviewed 26 June 2013

Riad Noos Noos was a bit difficult to find, but when we got there, we were greeted warmly by Laurent and his wife. He gave us a brief introduction to Morocco and offered to arrange airport transfer for us when we leave. The room itself was nothing special. Clean and simple, definitely. The location was ideal for Morocco, but a bit far from Jemaa el-Fnaa, if you ask me. Breakfast was good (but ends at 1030) and services, such as massages, can be booked through Laurent. I wasn't as impressed with Riad Noos Noos, but maybe it was due to the fact that I was expecting a lot after having read the reviews on Tripadvisor that it fell a bit short of my expectations. P.S. There was some misunderstanding with regards to the booking dates at the beginning but they quickly straightened that out.

  • Stayed: March 2013, travelled with friends
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3  Thank KatherineWoolbright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
petithook, Propriétaire at Riad Noos Noos, responded to this reviewResponded 11 March 2014

Hello, thank you for your review.
you wrote nice things about our place and its services you have enjoyed during your two day stay, however it seems that we were a little bit short in meeting your expectations.
we fell sorry about that and regret you didn't tell us before you leave, maybe we could have tried harder to give you more?!
another time maybe...
all the best
laurent

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Reviewed 19 June 2013

The Riad Noos-Noos has everything you would want in a visit to Marrakech. Laurent and the whole team were amazing and made everything to make our stay the best possible. Very good advices, the constant care and a nice briefing when whe arrived made them unforgetable. We are a brazilian young couple and satyed in the African suíte, which was perfect in all the ways. The Riad is a oasis of peace and serenity in the middle of chaotic Marrakech. The moroccan dinner made by Fatima was really wonderful and I proposed my girlfriend in marriage in this 1001 arabian nights scenario, with some pre-arrangements with Laurent, which was always very taughtful. The Riad and rooms are very clean and the breakfest is simple, but very good. Maybe some piece of fruits would make it perfect. In general, I recomment Riad Noos-Noos to everyone that wants to experience a Riad and Marrakech.

  • Stayed: June 2013, travelled as a couple
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Thank Alexandre_Borbely
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
petithook, Responsable relations publiques at Riad Noos Noos, responded to this reviewResponded 15 January 2014

Thank you for posting this review about your stat at Noos Noos. We were glad to welcome you and looking forward to see you again in Marrakesh. Best regards
Noos Noos team

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Reviewed 16 June 2013

Absolutely enjoyed and savored our time at this oasis amidst the hustle and bustle of Marrakech. Laurent and his team (Simo, Fatima, and others) were amazing hosts. Laurent's first morning briefing prior to exploring Marrakech was essential to our being able unlock the charms of this historic city. The Riad is located within the heart of the Medina and the Spice Market where the sights, smells, and sounds awoke the senses every morning (albeit a little early for Muezzin ~0500). Fati prepared us a sumptuous Moroccan tagine dinner one evening which we took on the lovely roof of the Riad. Also joining you on the roof (actually on the top of the neighboring mosque) are a family of storks (cigogne) who apparently have been there for years. We were a family of four with two teenage children (son 19, daughter 17) and stayed in two rooms. The rooms were very nice, well appointed, and very clean. The children very much enjoyed Marrakech (my daughter did seem to attract a bit of attention throughout). I would highly recommend Riad Noos Noos (already have in fact and one friend of ours has already booked).

  • Stayed: May 2013, travelled with family
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3  Thank Jay C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
petithook, Responsable relations publiques at Riad Noos Noos, responded to this reviewResponded 15 January 2014

Thank you for posting this review about your stat at Noos Noos. We were glad to welcome you and looking forward to see you again in Marrakesh. Best regards
Noos Noos team

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Reviewed 5 June 2013

Had an amazing stay, loved the calm and beautiful decor but brilliant to be in the real heart of the city. Staff were simply wonderful, and Laurent was always very helpful and welcoming with lots of good advice.
Breakfast on the roof terrace has to be highlight, watching the storks on nearby roof tops
Would definitely recommend a visit. Food was great and everywhere was clean and well designed.
Lovely!

Room Tip: They all looked amazing!
  • Stayed: June 2013, travelled as a couple
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Thank skinleymax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
petithook, Responsable relations publiques at Riad Noos Noos, responded to this reviewResponded 15 January 2014

Thank you for posting this review about your stat at Noos Noos. We were glad to welcome you and looking forward to see you again in Marrakesh. Best regards
Noos Noos team

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Reviewed 4 June 2013

Fabulous stay with Laurent and his team for one week. Such a beautiful place with so much attention to detail. Instantly felt welcomed, relaxed and looked after from the minute we arrived, until our early morning departure, with the lovely Simo accompanying us to the taxi pick up at 5.45 am.
The rooms are spacious, clean and wonderfully designed and decorated.
The food was fantastic, especially the evening meals created by Fatti and the breakfast selection was lovely too.
A real oasis of calm and tranquility in the heart of this fabulous city. Definitely worth a trip! Loads of helpful information given to us and trips and Hamman/Massages were excellent
Well done all round!!

  • Stayed: May 2013, travelled as a couple
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1  Thank joanna p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
petithook, Responsable relations publiques at Riad Noos Noos, responded to this reviewResponded 15 January 2014

Thank you for posting this review about your stat at Noos Noos. We were glad to welcome you and looking forward to see you again in Marrakesh. Best regards
Noos Noos team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Riad Noos Noos

Address: 8 Derb Jemaa Lakbir | next to the BAHIA PALACE, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
Ranked #25 of 1,159 B&Bs / Inns in Marrakech
Price Range: £50 - £84 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Riad Noos Noos 3.5*
Number of rooms: 9
Official Description (provided by the hotel):
Located in the historic Jewish quarter, the riad has 9 beautiful air-conditioned rooms with 2 patios and a large garden terrace overlooking Marrakech and the Atlas Mountains. Spacious and refurbished in traditional Islamic architecture spirit, the riad also offers many activities (hammam, jacuzzi, sauna, massage, billiard room, library, games, Moroccan cooking classes). ... more   less 
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