We stayed at Red Hotel for 7 nights from January 15th and were blown away by the standard of service. ALL of the staff went above and beyond to ensure we had a good stay - Ayman in particular on the front desk. The gents in the poolside bar were also great fun and very helpful. My vegan diet was well catered for - both at breakfast and at the poolside bar (they made a special vegan pizza for me and it was delicious!) - Ayman also ensured I could be catered for on our day trip to Ourika Valley/Atlas Mountains, a tour also booked through the hotel.
There is free wifi in the hotel foyer which is good to have - it's a tad annoying that it can't be in the rooms yet, but since you're supposed to be on holiday this at least encourages you to spend less time online and more time exploring Marrakech! In my experience wifi is usually free in hostels but NOT in hotels, so it's good to have it free here.
Red Hotel is attached to its sister hotel, Opera Plaza - so the facilities are shared. You therefore have a choice of restuarants and bars. The swimming pool is freezing, yes - but why are people swimming in it in January and then complaining? It's winter!!! I don't think it would be worth them heating the pool, as the hotel is pretty empty at this time of year. Temperatures reach 50 degrees Celsius in the summer (when the hotel is busy), so you wouldn't want a heated pool then!
The hotel is very modern and stylish. It's about a 30min walk from the main square; most other sights are closer. Failing that a taxi should only cost you 30 dirhams (the driver will try to charge 50, so firmly agree 30 with him before you get in the cab - again, great advice from Ayman). If you fancy a day trip to Essaouira, the coach station is right across the road - which is fantastic, as you'll probably be pretty tired from the journey once you get back!
The road can be a little scary to cross, but that's pretty standard for Marrakech in general - and part of the fun!
Looking through some of the more negative reviews, I think some people a being overly unfair and need to get a reality check. Red Hotel is extremely affordable for everything you get, even by Moroccan standards. You get more than what you pay for here. If you want to be shown to your table at breakfast, have a waiter bring tea or coffee (which is already at the buffet for you to pour yourself), or have an even wider selection of food to choose from - then book 5 star. Or menus are on the table if you wish to order something else for breakfast anyway. Furthermore, the hotel doesn't lie about where it is located, so if you won't want to be in the new town, then book elsewhere! As for the person who was complaining about tourist tax - this is never included in a package deal (even all-inclusive), and if you read the fine print I'm sure you'll see that...
The only minor complaint I have is the noise from the nightclub, but it wasn't half as bad as people are suggesting. It's tolerable.
Overall, a great hotel, and great value for money - if people expect more from this hardworking place, then they should expect to pay more.
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