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“Budget hotel” 3 of 5 bubbles
Review of Red Hotel Marrakech

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Red Hotel Marrakech
Ranked #185 of 508 Hotels in Marrakech
Calgary, Canada
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Budget hotel”
3 of 5 bubbles Reviewed 1 September 2014

This hotel is surprisingly quiet. You can't hear the traffic noise in the rooms. There is a complimentary breakfast which is very simple ex. pastries, boiled eggs, cold cuts, etc. Our room was clean but the shower and sink did not drain. It took a full day for the shower and the sink to drain. The service from the front desk is good. The service at the pool is completely different. We had to chase servers down to order food because they were not coming to our table. The food was only ok. The internet did not work. We had to go across the street to the McDonald's for wifi. Its a good budget hotel.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Erin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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481 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (89)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
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English first
Fujairah
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 September 2014 via mobile

I can recommend most likely, looks like just as built! 25 min walk to the old medina! 5 min walk to carrefour with a nice wine, but up to 21:00!You may also find tajin for 40 mar in it! It is just 10 min walk to the central square, there some boutiques like Zara, Mng. There are nice restaurants with in 10 min walk! When your baggage if full (after spending time at medina and so on) it is easy to walk to the train station.

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Evgeny K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 30 August 2014

Stayed here in February with my partner for a 5 night stay. Weren't expecting the 'Ritz' as we only paid about £130 each (including flights & transfers) but must say we were pleasantly surprised!
Hotel was clean and modern, and room was a good size with a big comfy bed. Breakfast was great - a lot better than expected. One thing I was a little disappointed with was that we had no balcony, although they did offer to switch our room when they could (about 3 days into our stay) but I couldn't be bothered as I realised I didn't really mind that much!
It was centrally located, right near the main train station (with KFC!!!)
Unfortunately the top terrace wasn't open when we were there, but the main pool area was lovely - clean and comfy. Quite happy sat drinking my mint tea!!!
Can't fault our hotel or the staff. One thing I would say is don't bother taking high heels and fancy footwear - the road and streets leave a lot to be desired!!!!!

Room Tip: Make sure you ask when booking if you want a room with a balcony.
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  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Kellie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 25 August 2014

Me and my partner stayed here in July 2014, this was a surprise trip for me which we also got engaged!
My partner got a very good deal which included breakfast, a trip, the room and flights.... he was very apprehensive as it did not cost a lot at all!
On arrival the receptionist was very helpful and polite, we got a nice room which was on level 2 and we thought we might hear the nightclub... didn't hear one sound!
I would recommend the mountain trip (3 hours to get there and back) was beautiful, camels are a waste of time and did not like the way they hit them!
hotel is CENTRAL and cabs are very cheap.... you need to BARTER a cost!
We had a massage in the OPERA hotel opposite and was absolutely amazing!
Only a few problems on our overall trip, however we would more than likely return to this hotel again! issues are as follows:
1. Due to being engaged we had ordered a bottle of champagne a night... a lot of money in £ and their currency. One night we ordered food that came out wrong, we then had to re-order in which came out wrong again! at this point I had given up and just wanted to eat what I had been given! we had ordered the most expensive bottle of champagne when we sat down at the table...... this arrived AFTER we had eaten our food...... we had asked for it straight away.
I do not like the fact the staff do not understand simple English, we had spent a larger sum of money at the service was awful. I would understand if the bar was busy but it was not!
The manager then approached us and asked my partner to have a word in private..... informed that they could not deduct the wrong food from the bill (he was the manager), complained again and told them we were not paying for the food! manager said his boos was in in the morning and assured us he would speak to us...NOPE! even though we saw him and he defiantly knew who we was..... we were not approached! now to me this is disgusting and customer service is not their strong point! on this evening it was ruined and we were trying to celebrate!
2. The bar in the other hotel is so much nicer! the cocktails they offer was lovely.... our bar was not the comparison was great! also our bar did not offer near as many cocktails!
3. A bottle of water at our bar was much more expensive than on the other side in the hotel! if you are going to stay here it is honestly worth walking another 20 steps to save money!
4. Internet.... free wifi is actually in the lobby! not in room.. well it did not work for us! I would defiantly recommend not using phones anyway as it costs so much in data!

Apart from the one evening we had a beautiful time and I would come back as the other issues you can work around!

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank rosie w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 19 August 2014

Pleasant stay, hotel nice clean, breakfast super. Good budget hotel.
Negative experience with excursion to The Atlas mountains, Ourika Valley.

Misled with wrong information about the trip, worst excursion ever! when complained staff delayed the process making excuses and then saying it is not their problem we need to contact the company. Even though we paid directed to the hotel.

  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Noor H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guildford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 15 August 2014

Ok, first of all I hate giving bad reviews and and Understand standards in other countries are different than back home, but these are the problems we encountered at this hotel.

We arrived at 10pm at night with my 6 year old son to be told we weren't booked in???? I showed them my paperwork but staff, although polite, were not really interested in helping. In the end I had to pay another 900 Dirham (around 90 quid) to stay, even though we had booked...we were all squeezed into a small double bed for the night.

Next morning staff were totally uninterested and I had to ring UK travel company as they apparently didn't allow international calls from hotel reception which resulted in very expensive phone bill. Travel company sorted it out eventually but despite paying for a big triple room they bought up a fold up bed to squeeze in the room..we were too tired to argue as it was so stressful. Not once did we see the manager in spite of requests to see.him..notably, the restaurant manager was very kind in assisting us, his name was Jamal, please take customer care training from him, hotel manager.

Pool was lovely, probably best part, bar snacks were nice but very expensive, be warned. Pool staff tried to charge us twice for food which was annoying but again it was sorted out...could not recommend this hotel at all as there were Other hotels that were much cheaper and I'm sure we would have had more helpful staff and much less stress.

  • Stayed August 2014
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Anniegawthorne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
south of england
Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
1 of 5 bubbles Reviewed 12 August 2014

Romantic weekend booked but sadly our experience was less than romantic. Be warned the roof top pool is closed. There was no internet available in the hotel throughout our weekend. The advertised bar is actually the bar for the adjoining hotel (opera). They only accept local currency and we were unable to get any cash on Sunday, we tried over six local cash machines were out of cash. Hotel staff were unable to help or offer any solution. Whilst they were not openly rude they were not at all helpful. We asked for two pillows (two are provided and we like two each) it took two further visits to reception to be told they only have one spare which was duly delivered! Our room. I have no words to give our room due credit. The double bed is made with a double sheet (lengthwise) the foot of the bed is covered by the mattress protector only which is clearly never changed yuk... The towels were not useable, visibly dirty, shredded and old, thank goodness we took our own pool towels. The dust in our room was such that we had to use our suitcase. No safe means taking your valuables with you as I wouldn't trust the hotel staff at all. Breakfast was ok but staff and guests all use their hands which put us of the Buffett style. Hotel is used predominantly by French and Moroccan's who all seem to favour this eating style. Pool is ok nice and big, shame the area is shared by two hotels, there are not enough sun beds so the cushions are used by those when there are no beds so you lay cheek by jowl. Surrounding area stank and the broken pavements make walking hazardous along with the habitual roadworks which mean you are walking in the road against totally mad driving. The medina- if you are into monkeys dragged by the chains which are attached to their necks then you are in for a treat. Made me want to cry it was also very sad to see the horses with no feed or water. Do not book this hotel, however if you are desperate to visit Marrakech find somewhere else to stay you have been warned!

Stayed August 2014, travelled as a couple
Helpful?
2 Thank charliechucklechops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Red Hotel Marrakech

Property: Red Hotel Marrakech
Address: Angle Avenue Med V et Hassan ll, Gueliz, Marrakech, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #185 of 508 Hotels in Marrakech
Price Range (Based on Average Rates): £
Hotel Class:4 star — Red Hotel Marrakech 4*
Number of rooms: 71
Reservation Options:
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