We arrived in Marrakesh on NYE and had made arrangements with our tour company for dinner for 7 before hand as we knew it would be a problem with such a big group. We were recommended to have our celebration at our Riad and was quoted Euro 40 per pax which we agreed as we wanted to spend NYE in a comfortable setting and not have to deal with the crowds considering it was our first night in Marrakesh.
Upon arrival in the Riad we had confirmed this arrangement with the owner and was told dinner was at 9pm. Our party arrived at 9.05pm at the courtyard of the Riad to find out that they had not even prepared our table. We ended up standing for 15 minutes while the staff jostled around to put together a table for us while the owner continued to entertain what seemed to be like a private party for friends and family, all this with the background of a 4 piece band playing traditional music.
Finally our table was set (this was after we had to personally assist the staff) right next to the band as there was no other place! The band was incredibly loud considering the riad is not acoustically prepped for such loud noise, we could not even speak to each other or hear ourselves think for that matter. Considering the amount of money we were quoted for the dinner we were not explained whether dinner was buffet or set menu, we were not offered any beverages (while the private party had bottles of wine and champagne as well as canapes). We were served 2 bottles of water after being seated for 10 minutes.
We finally gave up when the band harassed us for money in exchange for them entertaining us which is completely ridiculous. At this point we spoke to the owner and requested for them to assist us in finding an alternative restaurant , but of course by then everywhere else was booked.
We finally walked out of the riad and looked for our own place to celebrate NYE and by then it was close to 10 and food was still not being served.
The awful experience didn't end there, we came back to the riad at 1.30am after the celebration to find a much quieter riad as most people had left, however, 10 minutes later as we were about to sleep the owners decided to have the band play more music! We had to complain and request for it to stop as it was totally insensitive for the owners to just do as they please when they have paying guests.
The next morning when we checked out, the owner did not even acknowledge us and breakfast was not even offered to us.
This is by far the worst hospitality experience i have ever experienced in my life and I am an avid traveler and work in the hospitality industry as well. I would not recommend any traveler to stay at this riad.
- Official Description (provided by the hotel):
- Le Riad Mirage, with its luxurious decor, its five bedrooms and its large suite, is pleased to welcome you to the serene neighborhood of Kennaria, Marrakech. Le Riad is located only five minutes away from the must-see destination Djemaa el Fna Square. Le Riad Mirage is conveniently located in the Medina, which is near many cultural sights and memorials that you can visit. Taxis can drive you up to 100m from your doorstep. ... more less
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