We have been abused by the nice pictures and the wrong location provided by Booking.com!
This hotel was not located in the real Palmeraie (i.e. close to Tikida hotel as in the Google map provided), but 12 km away in the remote northern suburbs of Marrakech... i.e. the rocky hills of Djebilet... with a distant view to the Palmeraie !
We wouldn't definitely have select this hotel with a correct location information....
This remote area is poorly deserved /known by taxi, and neighbored with "chez Ali" a Disneyland-looking compound organizing for touristic groups diners, folkloric shows and fantasia !!
Despite the nice pictures, this hotel which change recently of name (and owner?) is poorly maintained: Rooms are large but very darks; first categories do not have private terraces; Bathroom shower was leaking ; You need to select between having a fridge and looking the TV due to a single socket...etc
Restaurant and breakfast not at all at the level of a 4 stars. Open air spa is abandoned, tennis court not maintained, no hotel shop or touristic infos...
Service is poor and dramatically long: any simple demand getting lost between un-professional, almost unpleasant managing staff and insufficient, good-willing and probably underpaid staff... Our booking was "lost in the computer" at our arrival... It takes 30 -45 minutes after ordering to start to get your breakfast or diner... or 1:30 hour to get some towels for the swimming pool !
The second day, our room was still not cleaned at 19:00 !
Cherry on the top of the cake, the evening before our departure, the reception managed to lose the key of our room.... In such case, every one would expect to use a double or a pass... No, they needed to search for a locksmith and change the lock after 2 hours ! What would they do in case of fire?
Despite the 56 rooms were announced to be occupied, the hotel seems desert with a decadent and gloomy atmosphere : A few isolated occidental tourist trying to enjoy the place... Other clients mostly remaining all day in their room: Young Moroccan couple in holidays but also too many Saudi men only here to consume prostitutes ....
They are so many nicer place in Marrakech, never again !
- Official Description (provided by the hotel):
- Situated in the Palmeraie Desert, Our majestic four-star getaway is located 14 kilometers (8.7 miles) from the Mystical City of Marrakech. Featuring 60 Suites and Villas you will find that at Rose Garden Resort and Spa every detail reflects true Moroccan style and architecture. Experience a small city setting where you will find amazing gardens through our stunning property. Discover our various offerings of fine dining, spa, activities including tennis and outdoor tours of the mountains or of the city. Here you will find your Rose at Rose Garden Resort & Spa! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, 5viajes2012 S.L., Travel Republic (UK), Hotels.com, Southall Travel, TripOnline SA and Ebookers so you can book your Rose Garden Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.