I recently stayed here with a friend as part of an organised tour. I have to say that my expectations were low, having read some of the other reviews on here. Our tour guide was also relatively negative about the service and food, but our experience was quite the opposite! Staff were extremely polite, friendly and helpful, including moving sun loungers, bringing drinks and suggesting places to eat.
Food: The food was also good, not absolutely incredible, but a decent selection, hot and varied each night. On our arrival there was a Moroccan night which was lovely. The breakfast was brilliant, particularly the woman who handmade the pastries while you wait - I still salivate thinking about them. Wine is expensive, but there is a supermarket nearby and there doesn't seem to be an issue with taking shop-bought wine to your room. Snacks are available by the pool until mid-afternoon. There is also a Moroccan restaurant within the hotel complex, but it is VERY expensive, and not anywhere near as nice as the food out in Marrakech itself, so I would avoid this.
Room: We had a room facing the street, and heard absolutely no road traffic whatsoever, despite it being on a main thoroughfare (we did witness one crash on the roundabout though!). There balcony looked down onto the road, and faced the sunset, which was very pleasant. The room was cool, dark and the beds turned every day. The room was also much more spacious than I was expecting, and the bathroom was done to a high standard. Some minor signs of wear and tear, but certainly nothing to complain about.
Facilities: The pool is of a fairly decent size, and there are a lot of sun loungers, but these did become full when there were several coach parties staying. Towels were provided free of charge. However, if you're staying in Marrakech, you'll want to be out experiencing the city, not staying in the hotel!
Location: The hotel is outside of the old city walls, which means it's a taxi ride or a 45 minute walk into the main part of Morocco. We always took a taxi, mainly because of the terrifying experience of crossing roads! We were advised not to pay more than 25 Dh for a taxi (about £2.00), and we succeeded in this, although it usually took more than one attempt to get a taxi that was willing to take us for that fare. The taxi ride took a couple of minutes. If I was going to Marrakech again, I would like to stay in a Riad for the atmosphere, but know I would be paying for this.
Summary: A great base to explore Marrakech and the rest of Morocco from. Whatever issues other travellers had with staff or food seem to have been sorted now, and I would have no qualms about going back again.
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