Stayed here with a friend in June, although the hotel itself is really nicely decorated, kept very clean, has a fantastic pool area and is in a great location we found some of the staff unpleasant at times. Dont bother calling housekeeping or room service, if they ever pick up the phone it will probably take them an hour to bring anything up and If you even think about walking into the hotel with a bottle of soda/water it is confiscated by the "bouncer" at the door, at one point we were asked to throw our full water bottles away while sat in the lobby, we decided to go sit by the pool with them and were followed by the doorman who took them off us and threw them out. There's a Mcdonalds over the road but the staff don't like you bringing food upto your room either so was asked not to take it up even though my friend wasn't feeling well, couldn't come down and had to have his medication on a full stomach. For the price we paid though, breakfast was great, the majority of the staff are polite and helpful, location is great, however they lack tea/coffee making facilities in the rooms and the shower setup is terrible, you have to climb into the shower, shut the screen which doesnt fully close which means water goes everywhere, our bath tub had a huge crack it in also which meant we had to shower in an akward position or risk going through the bath. The safe isnt very "safe" either, the one we had in our room the first night was locked open so a new one was brought over in the morning and just left on the shelf without being secured, wouldnt stop someone picking it up and walking off with it. We booked a taxi to the airport on out last day, the guy on reception obviously forgot so after waiting around for a while they booked us a mini van (for 2 of us) for 100dh. Rip off, but at this point I couldn't be bothered arguing. I wouldn't stay here again.
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