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“Not bad... But wouldnt stay here again.”
2 of 5 bubbles Review of Opera Plaza Hotel

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Opera Plaza Hotel
Ranked #124 of 494 Hotels in Marrakech
Certificate of Excellence
London, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Not bad... But wouldnt stay here again.”
2 of 5 bubbles Reviewed 23 June 2014

Stayed here with a friend in June, although the hotel itself is really nicely decorated, kept very clean, has a fantastic pool area and is in a great location we found some of the staff unpleasant at times. Dont bother calling housekeeping or room service, if they ever pick up the phone it will probably take them an hour to bring anything up and If you even think about walking into the hotel with a bottle of soda/water it is confiscated by the "bouncer" at the door, at one point we were asked to throw our full water bottles away while sat in the lobby, we decided to go sit by the pool with them and were followed by the doorman who took them off us and threw them out. There's a Mcdonalds over the road but the staff don't like you bringing food upto your room either so was asked not to take it up even though my friend wasn't feeling well, couldn't come down and had to have his medication on a full stomach. For the price we paid though, breakfast was great, the majority of the staff are polite and helpful, location is great, however they lack tea/coffee making facilities in the rooms and the shower setup is terrible, you have to climb into the shower, shut the screen which doesnt fully close which means water goes everywhere, our bath tub had a huge crack it in also which meant we had to shower in an akward position or risk going through the bath. The safe isnt very "safe" either, the one we had in our room the first night was locked open so a new one was brought over in the morning and just left on the shelf without being secured, wouldnt stop someone picking it up and walking off with it. We booked a taxi to the airport on out last day, the guy on reception obviously forgot so after waiting around for a while they booked us a mini van (for 2 of us) for 100dh. Rip off, but at this point I couldn't be bothered arguing. I wouldn't stay here again.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Rish2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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781 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (167)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Norwegian first
  • Portuguese first
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English first
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 21 June 2014

The hotel itself was a nice place with a good location and a nice swimming pool etc. However the reason I am giving it a bad review is that on our second night my friends phone got stolen from the hotel room which was locked ! The hotel staff took no responsibility and basically said its our fault for not putting it in the safe. One member of staff did try to help but advised us to call the police which did not make any difference. Later on in the week there were two more incidents of peoples phone going missing , the hotel need to have cctv in corridors and find this thief who is ruining peoples experience.

Stayed June 2014, travelled with friends
Helpful?
8 Thank Awais B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ennis, Ireland
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 16 June 2014 via mobile

This hotel is probably one of the best I've ever stayed in. It's definitely a 4* if not a 5*! My friend & I stayed for 11 nights & we were so delighted with our choice of hotel. The staff were fantastic, especially everyone at reception & really took care of us which was really appreciated as we were two females travelling alone. Everyone was so polite, helpful, friendly, kind & attentive. The staff always made sure we got the best deals, gave great reccomendations & even haggled taxi prices for us. Our room was on the third floor & was poolside which was good since the front of the hotel was roadside & I would imagine might be noisy. The hotel has a cafe, a nightclub, bowling alley & a number of great restaurants including Moroccan, Thai & Italian. It has a pool snack bar which serves lovely hot & cold food at the pool side restaurant until 11pm & they even served us the delicious pizzas inside the hotel bar when we were watching the world cup! Everything was luxurious about this hotel from the fabulous beds to the wonderful spa, the fantastically cool pool to bamboo woven sunloungers & from the delicious & varied food to the fantastic staff. I have nothing but compliments for this hotel. My only suggestion would be to maybe have a kettle with tea & coffee in the rooms. My favourite thing of all about the hotel was definitely the staff. Such lovely people! Thanks you so much for the wonderful experience & amazing holiday from the Irish girls in room 328 & a special hello & thanks to Faiczel & Abdullah in reception :-)

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dee222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 7 June 2014

The hotel is next to the train station ,but you do not hear anything. The pool and the food are super.
I should recommend this hotel. All the people , at the reception, in the restaurant who work there are really friendly.

Room Tip: Even the rooms on the street Side , you do not hear any noise
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nera2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 3 June 2014 via mobile

The hotel itself is a lovely hotel! Very chic, kind of decent location and modern HOWEVER compared to the very hospitable Morrocan culture you encounter in Marrakesh in general, the hotel staff and the front of door men are VERY RUDE AND BAD MANNERED! Totally not what you would expect from a hotel of this standard! The Morrocan hospitality is what makes your holiday amazing and unique and it is a shame to say that they failed miserably in this department! All they care about is money and charge 200DH to use to the pool if you are not staying at the hotel and on top of that the drinks menu is overpriced, the food is horrible and service is extremely slow by the pool. Would not recommend a stay here better off staying in The Guilez area where it's cheaper to get around, more hospitable and deliciously beautiful food restaraunts right on your door step!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Montsz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, England, United Kingdom
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 1 June 2014

We have just returned from a 4 night stay at the Opera Plaza and have to say what a great hotel it was. The room was beautiful and the breakfast was lovely with a great choice of food and brilliant coffee! We found the staff very friendly answering all our questions and generally being very helpful. There are timer switches in the corridors but the buttons are regularly placed along the wall and very obvious so this didn't cause us any issues. The bed and pillows were very comfortable and the hotel is lovely and quiet even though there were quite a few people staying. One thing you might need to know is that alcohol is very expensive but that seems to be the same for all the hotels in Marrakech not just this one and it was virtually impossible to buy alcohol outside of the hotels due to it being a Muslim country. The only other thing is that there is quite a step into the bath/shower so might not be the best if you have mobility problems (no problem for able bodied people!)
We loved our stay at the Opera Plaza and couldn't believe what we got for our money we would definitely stay there again if we return to Marrakech.

Room Tip: Ask for a poolside room when you book
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  • Stayed May 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rae H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ludlow, United Kingdom
Level Contributor
200 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
1 of 5 bubbles Reviewed 24 May 2014

A thankfully short stay in this place. Ever tried walking along pitch black corridors with timer switches. Doorman couldn't be bothered to speak to guests and concierge run by what appeared to work experience trainees. Avoid like the plague. Mini bar ridiculously overpriced

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank BuckleeSalop1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Opera Plaza Hotel

Property: Opera Plaza Hotel
Address: Angle Avenue Mohammed VI et Avenue Hassan II, Marrakech, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Swimming Pool
Hotel Style:
Ranked #124 of 494 Hotels in Marrakech
Price Range (Based on Average Rates): £
Hotel Class:4 star — Opera Plaza Hotel 4*
Number of rooms: 115
Reservation Options:
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