This is the first tripadvisor review I've ever written and did so largely because I felt that some of the comments previously posted have been unfair and totally unwarranted. We stayed for 7 nights from 26 Nov to 3 Dec on half board booked through Fleetway and were most satisfied.
Yes, the rooms ("pavillon" style) are a fair distance from the main reception area but remember this vast complex used to be a golf club and that should be part of the appeal, set as it is amongst lavender and olive groves facing a lake complete with fountain. If you are elderly, infirm or just a bit lazy and don't like walking then maybe this hotel isn't for you.
As for stating that it isn't a 5* hotel, whilst it doesn't pretend to compete with the Mamounia, by local (if perhaps not north European) standards and in comparison to similar hotels in Marrakech we can vouch that it most certainly is 5*. Modern, clean with efficient, dedicated and friendly staff. Our room, bright and airy was well-appointed with pleasant aspects and a comfortable king-sized bed; bathroom had marble washbasin surround and the shower was walk-in, wet-room style. Room cleaned daily and regularly inspected by housekeeper who called to ensure we were satisfied.
Food: buffet style with international, varied cuisine. Intricate and thoughtful fresh hors d'oeuvres followed by three hot main dishes (speciality: roast lamb), there is also a griddle, a wok station and a small carvery type station. The desserts, equally varied and tempting, feature fine continental patisserie. All under the watchful eye of Assistant Director M. Abdellatif who doubles up as Mâitre D'. Even when he was not in attendance we found the staff highly motivated, professional and happy to serve us. Nothing was too much trouble. As for saying that the staff's English is poor, let's be fair, when the French travel around Europe, especially nowadays they no longer expect everyone to speak French. My observation was that most guests found the personnel's command of English more than adequate for their needs. Wines and beers are London/Paris prices but not totally unreasonable. We recommend the chilled Sahari rosé at 190 Dhr a bottle.
Super infinity-style heated (to ?25c) swimming pool with friendly staff at the ready to provide towels, cushions and adjust your parasol if necessary. There are four shuttle buses daily to a from the downtown, the last one leaving at 8pm. Yes this is early but if you want to visit Jemaa el fna's night market you could for once book a hotel taxi to pick you up (150 dhirhams). Ahmed, one of the drivers, is exceptionally helpful and efficient. Just make sure you meet the bus on time as they don't wait about!
In conclusion, we felt that the quality of accommodation, food and service at this hotel was more than commensurate with what we had paid for our holiday and would readily recommend it.
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