The hotel is in a lovely setting and has a shuttle to the city centre that runs several times a day.
The superior room we were given had a hanging cupboard that was not as deep as a standard coat hanger and so the doors would not close properly. Only 4 hangars were in the cupboard, although more were provided when we asked for them. For other clothes there was only a shelf above the hanging space, no drawer units. That was OK for our 4 night stay but I would not recommend a lengthy holiday stay unless you like living out of a suitcase..
We ate in the buffet restaurant. The starters and deserts were wonderful but the main courses were not 5 star, more like 3 star cuisine. On the other hand the Chef is available to stir fry or griddle the fresh food of the day and that was very good. We did try to eat in the Riad (a la carte restaurant) but after waiting to be seated for over 5 minutes and when still nobody appeared to see us we left and went elsewhere. Hardly 5 star treatment.
The restaurant and pool staff were very friendly and helpful and nothing was too much trouble but I would suggest that the front desk staff could do with attending courses on both friendliness and efficiency. 5 couples arrived at 8.30 pm after flight from UK and only 1 person to deal with booking in, had to wait 30 minutes to get to the room, Onanother occasion I had to wait quite a while for one young lady to finish a personal phone call before attending to me and I had no apology or smile from her.
Having stayed in 5 star accommodation elsewhere I would hesitate to class the Pullman as a proper 5 star hotel.
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